Customer Service State University

***** ****** ******* ***** **********@*****.***

Burke, VA 22015 703-***-****

Debbie Lynn Simmons

Objective To obtain a position that will utilize my skills and challenge me

professionally and intellectually.

Experience

7/7/1997 -- 12/12/2014 Kaiser Permanente Springfield, VA

Program Coordinator, Utilization Management Department; Case Mgmt.

Created and updated monthly and annual reports utilizing MS Excel, MS PowerPoint and/or MS Word

Assisted department with technical computer software training

Maintained and ensured member and staff confidentiality

Answered and directed telephone calls and walk in members

Assisted Director and Senior Managers with administrative and technical problems as needed

Ordered office supplies, computers and various equipment for department staff

Education

Aug 2003 -- May 2004 N. VA Community College Annandale, VA

Medical Terminology, English Literature, Advanced Mathematics

Mar 1982 -- Jun 1985 US Army MOS Training Fort Gordon, GA

Successfully completed Instructor Training Course

Successfully completed Military Occupation Training Course for Fixed Station Technical Controller (electronics)

Aug 1980 -- May 1982 Virginia State University Petersburg, VA

Business Administration, member of the Dean's List

Skills

Excellent office, customer service and leadership skills; Outgoing and friendly personality; Highly self motivated and take great pride in my work; Outstanding organizational skills

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