Karen Pokorny

**** *. **** ******

Cicero, IL ***04

ac06q0@r.postjobfree.com

708-***-****

July 7, 2017

Kelly Services

** *. ******

Chicago, IL 60603

Attn: Human Resources

Dear Prospective Employer:

The Learning Experience Designer position your company posted on Indeed.com caught my eye. Please allow me to explain briefly the contribution I would make to the organization.

I am an experienced training leader with comprehensive experience developing and delivering dynamic learning materials and curriculum while managing multiple projects and programs concurrently that would significantly contribute to the success of your organization.

My background lies in designing, developing, and implementing training programs and collateral to facilitate staff and management education and knowledge across a variety of topics.

Consider the following highlights of my qualifications:

Conducting one-time and ongoing training programs encompassing a broad range of staff requirements and needs.

Spearheading curriculum development and program management to facilitate optimal learning environments and outstanding levels of comprehension and retention.

Assessing program effectiveness and success through data analysis and follow-up initiatives to ensure transfer of training knowledge to job performance.

Utilizing expert instructional design theory and delivery knowledge to facilitate client comprehension and provide consistently superior learning experiences.

Collaborating with staff at all levels to identify and bridge training gaps.

With my proven track record of creating effective and results-producing training programs while directing numerous simultaneous projects to achieve organizational goals, I am positioned to greatly exceed your expectations for this role and substantially benefit your organization. I look forward to discussing the position and my qualifications in further detail. Thank you for your consideration.

You can reach me at 708-***-****.

Sincerely,

Karen Pokorny

Karen Pokorny

5003 W. 31st Street

Cicero, IL 60804

708-***-****

ac06q0@r.postjobfree.com

Professional Experience

Health Care Service Corporation, Chicago, IL

Performance Consultant 6/2014 – 5/2017

•Developed learning strategies for clinical operations staff supporting Government Programs in Illinois.

•Used a series of training media such as e-learning, webinars, and face-to-face to train sales and marketing staff on new product features and supporting technologies.

•Developed assessment strategies including actual versus intended results and ROI.

•Reviewed program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement.

•Revamped new hire onboarding to include a six month employee development plan.

Content Development Specialist 10/2013 – 6/2014

•Developed a curriculum for SDO Testing Leads and Supervisors.

•Worked with team members and subject matter experts to revise content, ensuring processes and system updates are translated clearly.

•Developed standards, templated and devised a document review cycle.

•Developed a Playbook for Quality Analysts testing Blue Chip customization projects.

•Created a developmental plan for new hire Quality Analysts starting with an intense six-week “boot camp” and outlining the acquisition of skills and knowledge they should develop every 90 days during their first year.

•Conducted the six week new hire onboarding for QAs, QCs, and other technical staff.

•Developed stopgap methods when actual performance did not meet expected performance.

•Worked on changes in Blue Chip releases including process flows and end-user training.

kForce (Tate & Lyle)

Ambria College of Nursing

Latin Street Academy

Consultant 1/2012 – 10/2013

•Launched mobile device management program enabling my client to set corporate-wide expense policies.

•Trained 1000+ technicians to configure Blackberry phones according to company requirements.

•Lead overall project planning and execution to meet budget, timelines and quality objectives.

•Managed project plans, communication strategy and meeting schedule for team members.

•Collected and analyzed data and used the results to make program improvements.

•Developed new processes and procedures for a distribution center to bundle and ship mail across the Midwest.

Accreditation Council Graduate Medical Education, Chicago, IL 1/2006 – 11/2011

Educational Project Consultant

•Lead residency program committee identifying faculty needs in alignment with new accreditation model.

•Developed on-line curriculum helping new faculty members teach and assess resident performance.

•Managed the employee development process by identifying the skills needed to sustain corporate growth.

•Designed training programs and professional development courses designed to meet organizational goals.

Professional Experience (cont’d.) Page 2

Volt Technical Services, Downers Grove, IL 5/2005-12/2005

Contractor – Instructional Learning Analyst (Accenture)

•Developed a series of modules for call center employees at a global wireless organization.

•Used best business practices to create deliverables and meet review cycle deadlines.

•Developed large-scale consultant workshop that included presenting a wide range of activities, venue selection, budget management, and scheduling 2000 employees.

Career Education Corporation, Hoffman Estates, IL 8/2004-4/2005

Content Development Coordinator

•Partnered with executive committee members and staff to identify, develop, and evaluate content.

•Hired, trained, and led team of SMEs and instructional designers to launch American Intercontinental University Online.

•Managed timelines, budgets, and multiple contributors to ensure courses were delivered on time.

•Developed program to help virtual faculty develop stronger online teaching and assessment methods.

University of Illinois, Chicago, IL 9/2001 – 2/2004

Project Manager / Team Lead

•Managed the instructional design process for a three-campus ERP implementation.

•Designed curriculum and corresponding web-based and instructor-led courses for Student Services.

•Prioritized and implemented process change requirements based on critical project needs.

•Managed project plans and made adjustments based on workload.

Maxim Group Consultants, Oak Brook, IL 9/1999 – 9/2001

Organizational Development Specialist

•Spearheaded projects for clients, resulting in strategy and implementation of regional change initiatives; define and direct project goals, objectives, critical success factors, milestones, and risks.

•Designed and developed new business practices, thus transforming corporate cultures, team solutions, and facilitating leadership development/training.

•Provide well-formulated plans for consulting engagements and communicate detailed product knowledge.

•Responsible for assisting the program manager in evaluating performance across the program chain, both functionally and technically.

Ingram Micro, Carol Stream, Ill 6/97 – 9/99

Training Specialist

•Managed a performance-based program for 500 employees, 50 managers, and 15 on-the-job coaches.

•Developed on-the-job training to teach 131 new work instructions to 500 warehouse workers.

•Developed and delivered core curriculum courses in leadership development.

•Developed stopgap methods when actual performance did not meet expected performance.

•Created a format for defining each department's most significant training needs based on its mission that would have focused training for the greatest impact.

Roosevelt University, Chicago, IL

BA: Broadcast Journalism (graduated with honors)

MA: Training and Development

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