Customer Service Professional Experience
Resume:
Brittany Mills
**** ******* ***** *****, ****** rd. MD. 20616
***************@*****.***
PROFESSIONAL EXPERIENCE
Ms. Brittany Mills is a Federal HR professional with knowledge and understanding of HR administrative practices and systems such as payroll, employee benefits, and records management. She has proficient knowledge and ability to utilize personnel processing systems such as HR Connect; Entry, Processing, Inquiry, and Correction (EPIC) System; National Finance Center (NFC), Remedy, electronic Official Personnel Folder (eOPF), WebTA, and Comprehensive HR Integrated System (CHRIS). Ms. Mills is detailed oriented with the proven ability to multi-task, plan and prioritize enhanced with exceptional organizational skills. She excels in working independently and in team environments, and provides excellent customer service.
PROFESSIONAL EXPERIENCE
US Census Bureau 01/2017 – 05/2017
Federal HR Generalist (Contractor) (Temp)
• Worked in the call center (Help desk) answering customer calls.
• Troubleshot computer issues and assisted customers with requests.
• Reset passwords in WebTA and troubleshot system errors so employees could update their timesheet, managed roles, and updated timekeeper and supervisor.
• Updated customer personal information in CHRIS, contingent upon ORG codes found in NFC, as well as updated emergency contact information and change of address.
• Provided bill and pay information based on information in NFC, IRIS, ABCO, and PINQ
• Used NFC, IRIS and Reporting Center to assist customers with pay, bill’s and garnishment issues; W2’s, leave errors, T&A information, promotions, terminations, comp-time balances, and over-due performance appraisal’s
• Provided employees copies of their earning and leave statements, W2’s and SF50.
• Granted access to customers needing to review and edit MY Employee Personal Page (Epp) and Thrift Savings Plan (TSP) page.
• Utilized NFC to view bills due to the government and debts owed to the courts or creditors.
• Created and established a Standard Operating Procedure (SOP) to enhance the quality of how the Information Systems Branch function operated while handling lump sum pay outs, garnishments, pay and bills.
• Used EPIC system to process personnel actions such as: initiating, terminating, and updating garnishments to be withheld from employee paycheck(s) per pay period.
• Utilized personnel record keeping with eOPF system to pull employees electronic OPF files and employee Performance evaluation files
• Processed personnel actions Utilized HR connect to reconcile SINQ errors, contingent upon what the processing errors indicated so that the action can be accurately processed
• Process employee benefit request once eligible for Medical insurance and contact Benefeds for employees requesting dental and vision, checked NFC for eligibility
• BUG tracker system to assist with trouble shooting HR systems, this is a system that was used in place of Remedy for system related issues ONLY.
• Organized meetings with employees to assist in reviewing their SF50 and or transfer their SF50 along with OPF and any other requested documentation to their gaining agency
• Resolved debt/ Bill issues with NFC, IRIS, PINQ for decennial employees that could not afford medical insurance due to not working enough hours
• Knowledge of OPM standard procedures for Human resource reporting, guide to processing personnel actions, and personnel record keeping
UPHairSalon LLC, Waldorf MD 07/2016 – present
Hair Stylist/ Salon owner
Manage start-up of an independent salon specializing in a full range of hair services. Managed all aspects of the business lifecycle from scope of work through provisions of deliverables and follow-up. Engineered business processes, negotiated contracts and accomplished profitable sales
• Lead and direct all day to day operations
• Oversee all functions including HR, finances, customer service, business development, marketing and sales
• Created a marketing strategy for the salons grand opening conceptualized several monthly advertisements to increase revenue
• Held weekly staff meetings to ensure regular communication
• Developed and analyze salons monthly budget, including conducting regular income and expense projections
• Developed and placed job ad on major job aggregator sites
• Completed employment and salary history research, including reference checks
• Recruit and managed all staff
• Managed all records (i.e Quick book)
US Agency for International Development (USAID) 07/2012 – 07/2016
Federal HR Assistant (YRCI Contractor) 08/2015 – 07/2016
• Provided guidance, advice, and assistance to employees on personnel matters, local Social Security benefits, retirement; recruitment; appointment, hiring, firing; leave, and other personnel matters of concern to employees in the four Missions.
• Provided advice to the Supervisory Executive Officer (S/EXO) on local labor practice and local Social Security law.
• Coordinated the process of U.S. Direct-Hire (USDH) performance evaluation, the USDH position validation exercise, and the USDH Assignment cycle.
• In consultation with the S/EXO and the two Mission Directors/Deputy Mission Directors, prepared requests to establish, revise, convert, or delete USDH positions.
• Ensured completed packages were forwarded to USAID, Washington Mission for action; submitted USDH position validations, advertisements, and other actions to contacts within the Administrative Management Services (AMS) Office.
• Provided advice and assistance to the S/EXO on issues affecting USDH, Third Country National Personal Services Contractor (TCNPSC), and US Personal Services Contractor (USPSC) benefits and allowances at post, such as shipment of Household Effects (HHE), Unaccompanied Air Baggage (UAB), Consumables, and Vacation Leave.
• Advised employees on travel and allowance entitlements, such as Education Travel, Rest & Recuperation (R&R), and Separate Maintenance Allowance (SMA).
• Assisted the administration of the Mission incentive awards program, including Cash Awards, Meritorious Step Increases, Safe Driving Awards, and Length of Service Certificates; drafted memoranda to all employees providing awards information and deadlines for submission; collected award nominations; reviewed nominations with the S/EXO; and, provided nominations to the Interagency Awards Committee.
• Ensured the responsible HR Unit staff member informed the nominee; processed cash payments, Meritorious Step Increases, or other awards; submitted awards to the appropriate payroll office, and ensured the preparation of contract modifications.
• Assured that nominations submitted to USAID/Washington were provided in the correct format and submitted to the proper Washington contact.
• Ensured the annual performance evaluation of all Foreign Service National Personal Services Contractors (FSNPSC) were accomplished in a timely basis; supervised the maintenance of current files on when evaluations and annual step increases were due; assured HR staff followed through with employees and supervisors to ensure that evaluations were submitted on or before due dates, and that narratives were consistent with the official duties and responsibilities of the respective position.
• Led implementation of Mission language and other staff training programs.
• Trained and updated staff on new policies and procedures.
Federal Field Management Support Specialist (Contractor) 07/2012 – 08/2015
• Provided support to the Office of Afghanistan and Pakistan Affairs (OAPA) and directed all administrative and travel support efforts.
• Worked with HR to ensure Foreign Officers being deployed or hired submitted all documentation required to include: security clearance, Travel Orders, and Common Access Cards (CAC) applications to the Department of State (DoS)/Pentagon.
• Provided support for onboarding and off boarding of employees.
• Updated travelers information on the Entrance On Duty (EOD) trackers, prepared travel and expense reports, and facilitated travel training.
• Entered employee promotion information into database.
• Managed files and records in accordance with legal requirements and Agency policies and procedures.
• Collect Diplomatic Passports from travelers leaving post permanently; facilitated deployment logistics and travel; maintained and updated travel database.
• Provided support for Diplomatic Passports, Visas, and Department of Defense (DoD) online course instructions.
• Assisted customers with instructions and requirements for international flights.
• Scheduled meetings, reserved meeting rooms, and sent out meeting notices.
• Coordinated appointments at the Pentagon Building and Department of State for orientation and in processing.
• Worked closely with Duluth Travel ensuring travelers received their itineraries and flight tickets in a timely manner.
• Generated electronic Country Clearance (eCC’s) through DoD Orientation and In-Processing (OIP) Center.
• Liaised with Executive Office (EXO), Pakistan Embassy.
• Prepared, drafted, and edited Pakistan visa support letters for travelers requesting a visa for Temporary Duty (TDY) or Assignment.
Kapelli Hair Salon LLC, Fort Washington MD 10/2010-10/2012
Hair Stylist/ Salon owner (2yr. lease)
Managed all functions of Salons start-up from Marketing, recruiting, management of finance and budget, graphic/ log design, website maintenance, employee’s advance training etc.
• Sell and promote retail products
• Created and branded own line of hair salon products
• Managed finance department using system (i.e Quick books)
• Arranged all stylist travel for Major training and Bronner Brothers BB hair shows out of state
• Managed salons calendar
• Recruited stylist based on portfolio
• Posted salons advertisement for stylist on aggregated sites
• Assisted other stylist in small business start-up
Volunteer work 01/2016- Present
Myself and friends are working closely to give back to the community by giving assistance to the motivated yet less fortunate. We are not yet an established non- profit but are working diligently to see this Non-profit grow. This idea was originated by friends whom care to make a difference by example.
• Assist several students from different high schools that are less fortunate and help pay for graduation gowns, senior due’s etc.
• Assist in prom (attire, hair, transportation)
• Teach how to start a small start-up business
• Create a resume
• Manage finance
• Local travel for exposure
• Tutoring
• Intellectual conversations
• Food drives etc.
Security Clearance
Active Secret Clearance
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