Administrative Assistant Office

Donna Maria Osborne

**** ****** ******, **, **********, DC 20009 301-***-**** or 240-***-**** *********@*****.***

PROFESSIONAL HIGHLIGHTS

• Excellent knowledge of church management and church service

• Ability to exercise good judgement, trustworthy and maintain information in a confidential manner

• Comfortable with interacting with employees and visitors in a positive and gracious manner

• Good communications skills and possess excellent typing skills

• Highly skilled in using office equipment and software

• Highly initiative and ability to work independently with less supervision

Professional Experience

RECEPTIONIST 11-2016 to PRESENT

• Courteously greet visitors and employees, distribute FOBS and badges to access upper floors

• Answer and forward phone calls to appropriate individuals and departments

• Schedule employees and visiting employees for available breakout rooms and conference rooms

• Prepare incoming and outgoing mail and packages

• Oversee maintenance of the reception and waiting area

• Stock 6 kitchens with supplies, snacks and refreshments

• Maintain cleanliness of reception area

• Make cold calls to prospective clients

• Schedule appointments for follow ups

• Maintain call logs and report details to supervisor

• Work independently and collaboratively on assigned tasks

ADMINISTRATIVE ASSISTANT 3-2013 to 11-2015

• Scheduled appointments maintaining & updating the pastor’s calendar

• Collected, sorted, distributed and prepared correspondence, mail, messages and courier deliveries

• Promptly answered incoming telephone calls in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions

• Transcribed and printed correspondence, memos, reports and other documents as instructed

• Prepared disbursement forms for all incoming bills for payment, then forwarding documents to the church treasurer

• Recorded all tithes, offerings and other donations into the church data base

• Scheduled all church activities such as wedding, meetings, rehearsals and funerals

• Handled church information and correspondence honestly, sincerely and confidentially

• Trained volunteers to perform clerical duties and supervised their work

• Prepared the pastor’s and all ministries quarterly conference reports in a concise manner

• Coordinated the pastor’s travel arrangements and hotel stays for meeting and conferences

OFFICE CLERK 12-2012 to 3-2013

• Greeted patients in office and over multi-line phone system promptly and courteously

• Delivered interoffice mail to staff and the physician in person

• Sorted and distributed incoming mail

• Prepared and sorted paper files along with paperwork for the next day appointments

• Communicated and listened to each patient to provide information for the physician

ADMINISTRATIVE ASSISTANT/RECEPTIONIST 8-2011 to 6/2012

• Liaison between the DC and Bethesda offices to ensure proper communications and reporting practices

• Provided employees with guidance in handling difficult or complex problems when the office manager was at the Bethesda office

• Coordinated meetings, lunches, and teleconference and assisted in developing presentations using PowerPoint software

• Ensured that clients and vendors were comfortable when entering the office by meeting their needs and expectations

Donna Maria Osborne 301-***-**** or 240-***-**** *********@*****.***

WORD PROCESSOR/RECEPTIONIST IAP WORLD SERVICES 12-2007 to 7-2011

• Maintained good relationship with office staff and all visitors

• Front desk support greeted and directed patients, external staff, visitors and vendors to needing assistance to appropriate personnel or office

• Organized and sorted mail, faxes and other documentation for counselors, soldiers, and other employees

• Complied with all laws regarding the release of all patient information

• Created and executed numerous documents and several projects using Micro-Soft Word and Power-Pont

VOLUNTEER WORK

GALA FUND RAISER OVARIN CANCER ASSOCIATION (TURN UP THE HEAT) 3-2010 to PRESENT

• Assisted chefs find their designated stations before the Gala

• Monitored the silent auction along with encouraging donors to bid on items

• Assisted in setting up and breaking down the silent auction

• Greeted guests and assisted with registration

TROOP LEADER GIRL SCOUTS OF THE NATIONS CAPIITAL 9-1978 to PRESENT

• Assist scouts to take responsibility of the affairs of the troop

• Plan different types of outings and activities throughout the year

• Find sponsors for financial support and needed supplies

• Schedule meetings and activities for scouts and parents

• Teach scouts about being cooperative, independent and confident

• Motivate young girls to participate in activities and build teamwork

TEAM CAPTAIN SUSAN G. KOMEN RACE FOR THE CURE 1995 to 2013

• Encouraged family, friends, and church members to join my team

• Provided information for people to register on my team

• Motivated team members to raise money to help support Race for the Cure

• Gave encouragement to those who didn’t think they could complete the work and they did

• Provided incentives such as hats and headbands to those who joined my team

EDUCATION – Cardozo High School 6/1974 to 9/1977 Received Diploma

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