Customer Service Management
Resume:
Melissa Gordon
**** ******* ***** ****, *** ***
Clearwater, FL 33763
***************@*****.***
Skills
● Microsoft Word, Excel and
Powerpoint
● Types 70 wpm
● Detail oriented
● Excellent customer service skills
● Functions well in fast paced
environment
● Adapts easily to changes
● Well organized
● Works well individually, as well as in
a group setting
● Skilled in handling large amounts of
cash
Experience
August 2012 - July 2017
Shop Rite, Selden New York - Head bookkeeper/Customer Service Associate
● As the head bookkeeper, responsible for overseeing all of the physical cash the store sees.
● Responsible for finalizing all of the previous day’s accounts and fixing any discrepancies that may have occurred.
● Balances out all cash tills as well as balancing and filling self scan machines.
● Placing cash/change orders for the store, keeping the safe inventory even, and making daily deposit drops.
● Provided customer assistance by dealing with issues face to face at the customer service counter, as well as through phone calls.
● Supervised over cashiers.
Education
August 2016 - May 2017
Fashion Institute of Technology, New York, New York Fashion Business Management
January 2015 - May 2016
Nassau Community College, Garden City, New York
Fashion Buying and Merchandising
August 2013 - May 2014
John Jay College, New York, New York
Forensic Psychology
2
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