Training and Customer Service
Resume:
Kenny Riley
Boston, MA, *****
*********@*****.***
EXPERIENCE
Simplant at Dentsply, Waltham, MA 2015 – Present
Technical Services & Training Specialist
• Assists in training for new Doctors, Hospitals, Labs, Sales Reps, and Universities
• Provide technical assistance regarding the Simplant Computer Guided Surgery dental product line to dental providers and/or labs or Sales and Customer Service teams via the telephone and remote online sessions
• Resolve customer issues and inquiries promptly with high customer satisfaction
• Assist customers with Software installation and updates via remote log ins
• Support doctors and labs with procedural questions regarding case planning, software use, guided surgery and surgical procedure
• Process customer orders/changes according to established department policies and procedures
• Provide timely and accurate information to incoming customer order status and product knowledge requests. Inform customer of pricing, shipping date, anticipated delays and any additional information
Olympus Scientific Solutions America, Waltham, MA 2011 – 2015
Sales Assistant/Customer Service Representative II
• Provide professional phone support and follow up support for international customers
• Process transactions at a very high accuracy rate
• Ability to create RMAs and comprehend reason codes
• Process quotations when a part number is provided and troubleshoot when a part number is omitted
• Work with internal departments to ensure timely delivery for customer orders and information related to their requests
• Maintain customer database, including processing leads and updating customer records
Philips Lifeline, Framingham, MA 2007 – 2010
Customer Service Representative/Sales Assistant
• Act as liaison to associate companies in addressing customer-escalated issues and recovery of equipment
• Compile account data for inclusion in sales and marketing reports
• Provide sales support to account holders following the completion of equipment installation
• Ensure quality customer satisfaction by providing timely responses to telephone calls, electronic mail and facsimiles
Verizon Wireless, Chestnut Hill, MA 2005 – 2007
Customer Service Representative
• Processed customer orders and responded to inquiries in an efficient and timely manner
• Consistently meet and exceed service goals by addressing customer issues and concerns
• Assist fellow Customer Service Professionals by sharing information and experience to achieve maximum professional growth and development as well as foster a team environment
EDUCATION
Suffolk University Boston, MA May, 2005
Bachelor of Science in Business Administration
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