Administrative Assistant Customer Service

Heather Chrisman, CAP

*** ** **** ****** ******** City, OK 73139 405-***-**** *******.********@*******.***

OBJECTIVE

Experienced Administrative Assistant, consistently recognized for my work ethic and exceeding expectations, as well as being able to prioritize tasks.

KEY SKILLS

Axys

Basic Office Equipment

Citrix

Customer service

Data Entry

Document Formatting

Filing

Information Security

Interviewing

Keyboarding

Lean Process Improvement

Microsoft Office

Multi-line Phone

Multitasking

Organization

Postage Machine

Prioritization

Proofreading

Scheduling

Seibl

PROFESSIONAL EXPERIENCE

LifeShare of Oklahoma, Oklahoma City, Oklahoma, 2014-2017

Executive Administrative Assistant to COO/EVP

Report directly to EVP/COO.

Provide administrative support for all operations leadership staff as needed.

Review monthly expense reports of 30+ personnel, and review purchase order requests.

Member of the Employee Committee and Skills Day Committee.

Prepare meeting agendas, and took corporate meeting minutes.

Scheduled participants, order catering if needed, for internal and external meetings.

Draft, proofread, and edit documents, training manuals, and fillable forms.

Perform secretarial duties including filing, routing phone calls, scheduling appointments, creating mailing labels, and making flight arrangements for personal and work related travel.

Create, maintain, and file contracts for Oklahoma hospitals that align with the needs of the specific hospital.

Prepare letters for COO signature.

Assist the Executive Administrative Assistant to the CEO as needed.

B & B Medical Services, Oklahoma City, Oklahoma, 2005-2014

Administrative Secretary II to COO, CSO, Controller September 2010 – October 2014

Perform secretarial duties including filing, taking phone calls, scheduling appointments, making both domestic and global travel arrangements.

Provide administrative support to executive staff.

Compose, prepare, and proofread correspondences and other documents for CEO, CSO, and Controller and maintain confidentiality.

Create and develop visual presentation, spreadsheet, graphs and charts.

Schedule and organize complex activities, meetings and other department activities for all members of the Senior Management Team.

Complete travel arrangements to include accommodation, transportation and prepare itinerary for members of the Senior Management Team.

Maintain large volumes of information and files in an organized and accessible manner to include updating information, purging files on a regular basis, and creating new filing systems as needed.

Maintain a close and responsive relationship with the day-to-day activities of the CEO, CSO and Controller.

Maintain an organized calendar for the CEO, schedule appointments and meetings as instructed.

Maintain strict confidentiality with all aspects of work.

Project manager/Team Member for special recurring/non-recurring functions.

IT Support:

oSet up computers for distribution within the company.

oRepair and replace computer components.

oSet up company phones for use.

oEncrypt branch manager phones for use with FIPS-142 compliance.

oInstall and troubleshoot computer peripherals.

Travel Billing Clerk August 2007 – September 2010

Prepare paperwork and arrange travel for customers and employees.

Set up travel equipment inventory at company locations for lower shipping costs.

Set up and maintain a travel inventory spreadsheet with a history of each machine.

Arrange employee travel for all company related travel.

Billing Clerk August 2005 - August 2007

Calculate accurately month-end billings, reconcile customer accounts, and oversee transmissions of invoices/statements to customers.

Respond and resolve customer issues as they relate to billing inquiries.

Monitor and maintain customer files, including back-up work-papers for billing issues and credit memos.

Prepare miscellaneous summary reports, and generate billing reports.

Evaluate and suggest process improvement to increase billing accuracy and improve efficiency.

EDUCATION/ CERTIFICATIONS

University of Central Oklahoma 1996 Bachelor of Arts Photojournalism

Certified Administrative Professional April 2017

PROFESSIONAL MEMBERSHIPS

International Association of Administrative Professionals July 2016 – current

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