Customer Service Administrative Assistant

Gina M. Pacheco

** **** *****, **** *****, FL ***64

386-***-**** **************@*****.***

Objective

Skilled individual with fund accounting, administrative assistant, auditing and customer service experience seeking a position in a challenging and professional environment that utilizes my skills and talents.

Skills & Abilities

Accounts Payable/Receivable and auditing skills

Self-starter needing minimal supervision

Proficient in MS Word, Excel, PowerPoint, Outlook, Publisher and Abila MIP software

Accurate policy interpretation and development

Ability to multi-task in a high-volume environment with minimal errors

Creative and innovative problem solver

Experience

The Early Learning Coalition of Flagler and Volusia Counties, Inc., Daytona Beach, FL

Fiscal Representative 2012-December 2015

Processed weekly Accounts Payable for multiple sites using Abila MIP software in accordance with Federal, State and internal guidelines, policies and procedures, including monthly reimbursement payments to hundreds of child care programs totaling over $1.5M

Audited all submitted payment requests and invoices for correct funding allocation codes and proper authorizations and worked with staff and vendors to remedy any incomplete or inaccurate requests

Audit preparation for Federal, State, and local fiscal audits

Completed balance sheet reconciliation, project reporting and journal entries

Updated and developed policies and procedures for Finance Department in conformance with Generally Accepted Accounting Principles, Federal, State and local funding guidelines

Researched and wrote grant proposals for state, federal, private and corporate funders for multiple programs, securing 90% (over $300,000) of all School Readiness match funding by the 3rd quarter of each fiscal year (from 2010-2015)

Quality Assurance & Professional Development and Education Coordinator 2008-2012

Responsible for planning, coordinating and advertising professional development opportunities and programs for area child care providers

Large and small event planning and promotion including budget creation and proper funding allocation coding

Maintained training, assessment and School Readiness contract records for child care providers

Assisted in the creation of training materials and PowerPoint presentations for child care trainings

Eligibility Support Specialist 2007-2008

Accurately determined client eligibility for School Readiness funding in accordance with Federal, State and internal guidelines

Maintained confidential client and financial records

Created/edited correspondence and performed other administrative assistant duties for the Enrollment Manager

Florida Health Care Plans, Holly Hill, FL

Healthy Kids/Medicare Enrollment Specialist 2005-2007

Responsible for enrolling new and existing large commercial employer groups and Healthy Kids members with a high rate of accuracy

Maintained all large group and contract files and ensured members received plan documents in a timely manner

Worked closely with Member Services and Marketing departments to provide optimal customer service to all members

Member recruitment via regularly monthly Medicare enrollment seminars; obtained Life, Health and Variable Annuities license to better assist existing and prospective members

Rooms To Go, Daytona Beach, FL

Office Assistant 2002-2005

Provided sales and administrative support to sales team and store managers

Assisted customers with purchases and complaints, acting as a liaison between the corporate office and local branch

Assisted managers in store merchandising and inventory

Responsible for store’s petty cash and daily store and driver’s bank deposits

Education

Bachelor of Science, Communications

University of Phoenix, 2013

Awards

Three-time Employee of the Month - The Early Learning Coalition of Flagler and Volusia Counties, Inc.

References

Melanie Barclay, Finance Director

The Early Learning Coalition of Flagler and Volusia Counties, Inc.

135 Executive Circle, Suite 100

Daytona Beach, FL 32114

386-***-****, ext. 163

********@*****.***

Relationship: Manager 2012-2015

Laura Gimbert, CPA, Senior Accountant

The Early Learning Coalition of Flagler and Volusia Counties, Inc.

135 Executive Circle, Suite 100

Daytona Beach, FL 32114

386-***-****, ext. 151

********@*****.***

Relationship: Supervisor 2012-2015

Glynne Pascal, Quality Assurance Analyst

The Early Learning Coalition of Flagler and Volusia Counties, Inc.

135 Executive Circle, Suite 100

Daytona Beach, FL 32114

386-***-****, ext. 140

*******@*****.***

Relationship: Manager 2008-2010; Finance Department colleague 2012-2015

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