Customer Service Administrative Assistant

Sherry ARMANIOUS

***** ******** ***** *****, ****, TX, 77494

Cell: 925-***-****, Email: *****.*****@*******.***

Career Overview

** ***** ** ********** ** Executive Assistant/Senior Administrative Assistance, supporting senior level management, Bachelor’s degree and my goal is to be part of a promising, team oriented company & where I can be an added value.

Skill Highlights

MS Office experience

SharePoint experience

WebEx Experience

Excellent communication skills

Troubleshoot technical issues

Dedicated team player

Employee training & development

Concur Software experience

PowerPoint experience

Committees & Meetings minutes recording

Executive’s calendar Management

Excellent Customer service skills

Fluent Arabic / Intermediate French

Project planning

Filing and data archiving

Travel arrangements

Experience

UnitedHealth Group - Community & State (Jul 2015 – June2016)

Senior Administrative Assistant– Sugar Land, TX

New employees on boarding process : Request Microsoft ID, create Outlook accounts, Create Jabber Accounts, assign MailRoute, Smart Security cards, order software licenses, request computer Equipments including software installation, request Network(Data) port activation, voice service/Telephone, conference Room booking for on boarding, Trouble shooting technical issues involving devices and applications.

Successfully on boarded groups of new employees that can exceed 30 New employee in the room on weekly basis, walking them through their New hire HR forms on HRDirect website, walking them through applications and software they will be using during their daily duties.

Assisted in Several major Projects and managed projects as assigned, example of projects Responsible of: Fit Testing Project, Field Safety Training Project for all C&S Field employees.

Set discovery sessions with Project Owners to determine precise problem statement, scope, deliverable.

Coordinated and facilitated meetings to obtain needed information from SMEs. Created project plan & charter in Project management tracking spreadsheet. Frequently checking on status, Escalating when timelines are not on track.

Possessed strong professional verbal and written communication skills, as well as, organizational skills.

Demonstrated strong customer service skills in a professional environment.

Provided team updates and communications. Showed willingness to assist others and was diplomatic in stressful situations.

Day to day administration duties.

KAISER PERMANENTE – Kaiser Foundation Hospitals – California (June 2013 – Apr2015)

Senior Staff Assistant to the Director of Quality & Area Quality leader.

Communicated with the Senior Leadership of the hospital including the Senior Vice President and Area leader, Chief of Physicians, Chief Operating Officer, Area Quality leader and Chief Nursing Officer regarding various issues related to the overall management of the Medical Executive Committee and Professional Staff.

Coordinated logistics for the East Bay Medical Executive Committee meetings and professional staff events including agenda planning, minutes’ preparation, and document management.

Prepared and reviewed departmental and hospital committee reports for accuracy and appropriateness for the Medical Executive Committee and Perioperative Performance Improvement Committee.

Reviewed hospital policies and procedures for accuracy and provide feedback regarding the appropriateness for submission to the Medical Executive Committee and Performance Improvement Committees.

Prepared presentations on Patient Safety initiatives occurring at the hospital for Senior Leadership.

Participated in CDPH - California department of Patient Health - successful surveys command centers, Stroke Survey Command Center and the opening of the new Hospital Tower Command center that included Transferring Patients from old tower to new tower.

Handles the highest level of confidential information and sensitive issues.

SANOFI Pharmaceuticals (Mar 2006 – Sep 2011)

Executive Assistant to Public Affairs & Communication Director – Deputy GM

& Executive Assistant to GM for External Affairs.

Successful Project management in multiple of successful Projects:

Celebrating SANOFI 50 Years.

Inviting Minister of Health to the opening of SANOFI new Sterile Site.

SANOFI’s sponsorship against Diabetes.

During my work in this position I positively impacted the performance of employees of the Department. I was constantly praised by my director for the quality and Timeliness of my work.

In addition to Day to Day Administrative responsibilities:

GM External Responsibilities:

Handled GM external visits and meeting arrangements.

Communicated with Ministry of Health and public stakeholders.

Communicated with wholesalers and local companies.

PA/ Communication Responsibilities:

Assisted PA/ communication Division; correspondences, media, events and administration.

Handled the calendar and travels of the Public Affairs director.

Created presentations to the external stakeholders.

Responsible drafting, reviewing and finalizing of relevant contracts, licenses, agreements.

Executive Assistant to Supply Chain Director (Oct 2007 - Aug 2010)

Managed the Director calendar to make certain that identified priorities are addressed in a timely fashion

Screened and coordinated communications, track and follow up on requests, identifying those of importance which require attention;

Prepared Monthly report for the Supply chain department that shows the Department’s achievement throughout the month to be sent to the GM office before due time

On behalf of the Director, follow up with appropriate staff to ensure requests and correspondence are responded to on a timely basis; established tracking/feedback system to ensure issues are recorded, addressed and resolved;

Ensured the Director is appropriately supported for trips: confirmed travel, prepared itineraries, prepared and organize all background materials in advance;

Coordinate scheduling between the Director and his Direct Reports to ensure timely resolution of critical issues and other matters.

Worked to keep the Director prepared and organized at all times, including office, desk, lunch and personal errands as needed.

Screens calls and emails and receives and directs visitors.

Administrative Assistant to Chairman and Managing Director (Mar 2006 - Feb 2007)

Working in the CEO office was a great experience from the professional prospective, great challenge because of its special environment of sensitivity and Confidentiality. Working under stress, multi functioning. Our constant visitors were of Executive level and top managerial level.

Coordinated conference/meeting room set-up, ordering catering, and making logistical arrangements.

Made travel arrangements (airline, hotel reservations and preparing expense reports.)

Facilitated and coordinated communications and administrative procedures across the team.

Assisted with developing and updating PowerPoint presentations, Excel spreadsheets and other document.

Prepared meeting materials, creation of presentations, handouts and other related materials as well as printing, binding and collating of materials.

Drafted and typed correspondence, making copies, preparing binders, answering and directing inquiries to the proper party within the team.

Maintained and monitored a retrievable filing System.

Handled correspondences (in/out faxes, e-mails, memos,.etc.), this includes reading, sorting and channeled the mails through the right channels, and following up each subject carefully until making sure it is finalized.

Additional Work Experience: Customer Service & Administrative Assistant

March 2012- June 2013

San Ramon Dental Arts – San Ramon, CA94583

We approached our patients with caring, understanding and compassion. These values are reflected in the way we interact with each other during our daily activities. I had great reviews over yelp in my way of greeting and serving my patients.

Education

Bachelor degree – Accounting- 1999

Minor in Business Administration

Coursework in Business Administration, Communications and Accounting

Extensive administrative support training

Business Writing seminar

Microsoft Office Applications Certificate

Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment

Project management study

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