NATASHA THOMAS
PHONE: 267-***-****
Address: *** ***** ******* ***. **********, PA 19067 • Email: ***************@*****.***
Customer Service Representative
Summary of Qualifications:
Skilled professional with 10+ years of successful Customer Service/Call Center experience. Focus to achieve organizational success. Competent at managing responsibilities in a fast paced, high volume background. Skilled at building positive relationships and communicating with customers of all socioeconomic backgrounds.
Professional Experience
NCB MANAGEMENT SERVICES
Oct- 2012- May 2017
Collector 2016-2017
Assistant to the Vice President of Loss Litigation 2016-2016
Clerical 2012- 2015
Job Responsibilities:
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
Transfer calls to the appropriate departments.
Revised certified and regular mail to ensure that it is documented and scanned into the appropriate folder
Code and process applications into required electronic format. Entering, transcribing, recording, storing, and/or maintained information in printed or email form.
Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements
Maintained a steady line of communications with vendors via email, fax, and administrating packages.
Processing debt settlements from VIP vendors Freedom Debt Relief, Clearoneadvantage.
Followed Miranda Laws by reading scripts and Mini Miranda.
Processed and posted payments.
Explained to consumers about their debts and explained solutions.
Y.M.C.A
Sept. 2008 – Aug. 2011
Afterschool assistant/summer camp director
Key Responsibilities:
Responsible for the organization of all camp activities
Assisted teachers on field trips
Keeping accurate records for attendance and reward programs
PARA PROFESSIONAL
Feb. 2006 Aug. 2008
Teachers assistant
Key Responsibilities:
Correctly processed data into an Excel, Word, and Access
Assisted teacher in small reading groups
Made photo copies for all teachers in need of assistance
Corrected take home homework
Assisted in lunchroom supervision
GIANT FOOD STORE
Feb. 2005 – Jan. 2006
Cashier/stock clerk
Key Responsibilities:
Ensuring every dollar hit the bottom line on my respective department budget
Monitoring and making suggestions to the budget to keep dollars on the bottom line
Ensured return business from satisfied customers
Ensured all products were up to codes and standards of company
Responsible for all self-bagging
Ultimately financially responsible for all transaction and proper movement to ensure customer satisfaction
Responsible for my own balance till within 1% of total receipt
Pay attention to expired supply and removed out-of-date and spoiled items
Education
Bucks county community college
2010-Present
Bucks county community college –G.E.D