Customer Service Representative

NATASHA THOMAS

PHONE: 267-***-****

Address: *** ***** ******* ***. **********, PA 19067 • Email: ***************@*****.***

Customer Service Representative

Summary of Qualifications:

Skilled professional with 10+ years of successful Customer Service/Call Center experience. Focus to achieve organizational success. Competent at managing responsibilities in a fast paced, high volume background. Skilled at building positive relationships and communicating with customers of all socioeconomic backgrounds.

Professional Experience

NCB MANAGEMENT SERVICES

Oct- 2012- May 2017

Collector 2016-2017

Assistant to the Vice President of Loss Litigation 2016-2016

Clerical 2012- 2015

Job Responsibilities:

Maintain solid customer relationships by handling their questions and concerns with speed and professionalism

Transfer calls to the appropriate departments.

Revised certified and regular mail to ensure that it is documented and scanned into the appropriate folder

Code and process applications into required electronic format. Entering, transcribing, recording, storing, and/or maintained information in printed or email form.

Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements

Maintained a steady line of communications with vendors via email, fax, and administrating packages.

Processing debt settlements from VIP vendors Freedom Debt Relief, Clearoneadvantage.

Followed Miranda Laws by reading scripts and Mini Miranda.

Processed and posted payments.

Explained to consumers about their debts and explained solutions.

Y.M.C.A

Sept. 2008 – Aug. 2011

Afterschool assistant/summer camp director

Key Responsibilities:

Responsible for the organization of all camp activities

Assisted teachers on field trips

Keeping accurate records for attendance and reward programs

PARA PROFESSIONAL

Feb. 2006 Aug. 2008

Teachers assistant

Key Responsibilities:

Correctly processed data into an Excel, Word, and Access

Assisted teacher in small reading groups

Made photo copies for all teachers in need of assistance

Corrected take home homework

Assisted in lunchroom supervision

GIANT FOOD STORE

Feb. 2005 – Jan. 2006

Cashier/stock clerk

Key Responsibilities:

Ensuring every dollar hit the bottom line on my respective department budget

Monitoring and making suggestions to the budget to keep dollars on the bottom line

Ensured return business from satisfied customers

Ensured all products were up to codes and standards of company

Responsible for all self-bagging

Ultimately financially responsible for all transaction and proper movement to ensure customer satisfaction

Responsible for my own balance till within 1% of total receipt

Pay attention to expired supply and removed out-of-date and spoiled items

Education

Bucks county community college

2010-Present

Bucks county community college –G.E.D

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