Customer Service Medical

Lauren Dubin

**** **** ****** ***. **

BRONX, NY 10468

CELL: 917-***-****

PHONE/FAX 718-***-****

***************@***.***

PROFESSIONAL SUMMARY

A skilled and dedicated Administrative, Data Entry, and Customer Service professional with 10 years experience coordinating, planning, and supporting daily operational functions. Excellent written and oral communication skills. Experience handling sensitive and confidential business. Superior organizational and multi-tasking skills. Ability to work independently with minimal supervision, as well as in team environment. Highly motivated individual with professional demeanor.

SKILLS

Data Entry, Typing (80+ WPM), Transcription, Medical Scribe, fast long-hand, familiarity with ICD-10 medical coding, insurance, pre-certifications/authorizations, Windows 10, Microsoft Office 2016 which includes Word, Excel, PowerPoint, Access, Outlook, Publisher, Eudora, EPIC, NextGen, Athena, Mozilla Firefox & Thunderbird, Adobe applications, Mac computers, electronic tablets, QuarkXPress, PC DOCS, medical terminology, Electronic Medical Records, most transcription systems including internet applications, and voice recognition software such as PowerScribe, Legal word processing centers, reception including Call Centers, clerical, scanning, data entry, customer service, computer tech support/Help Desk (problem solving & troubleshooting abilities).

PROFESSIONAL EXPERIENCE

Acacia Network, Bronx, NY December 2016 – June 2017

Medical Scribe

Anticipate physician needs to facilitate the flow of clinics.

Accurately and thoroughly record patient medical history and physical exam, procedures and treatments performed by healthcare professionals, including nurses and physician assistants.

Patient education and explanations of risks and benefits, physician-dictated diagnoses, prescriptions and instructions for patient or family members for self-care and follow-up.

Prepare referral letters as directed by the physician.

Collect, organize and catalog data for physician quality reporting system and other quality improvement efforts and format for submission.

Attend trainings on diverse subjects such as information technology, legal, HIPAA and regulatory compliance, billing and coding. Quickly assimilate new knowledge into process and procedures.

Proofread and edit all the physician’s medical documents for accuracy, spelling, punctuation and grammar.

Utilizing NextGen Electronic Medical Record system.

Use of Microsoft Word 2016, Outlook 2016

Tunstall Medical Alert – Long Island, NY March 2016 – July 2016

Data Entry Operator, Customer Service Representative Temporary Assignment

Entering alphanumeric information into computer system in preparation for medical billing

Assisting with authorizations for installation of medical alert equipment

Electronic and paper filing

Customer service duties

Clerical duties as assigned

Mill Basin Radiology Services – New York, NY October 2013 –

Remote Medical Transcriptionist Part-time and Per Diem

Home based transcription utilizing Word 2013 of time sensitive material in formatted medical radiology reports, mainly sonograms on an as needed basis, often with deadlines

Use of Windows 10, medical terminology, Office 2013 including Outlook

Patient Care Associates – Mamaroneck, NY November 2012 – June 2013

Medical Data Entry Operator and Transcriptionist, Office Assistant

Medical transcription of radiology and cardiology reports for acute care facilities involving deadlines and time sensitive material, record keeping of same, projects and spreadsheets recording productivity

Use of medical terminology, internet incorporated transcription and dictaphone applications

Reception and clerical support as needed

Mill Basin Radiology Services – New York, NY November 2011 – October 2012

Senior In-House Medical Transcriptionist, Secretary

Heavy transcription often with deadlines and time sensitive material in formatted medical radiology reports, mainly sonograms

Filing

Record keeping

Problem solving and troubleshooting

Reception and clerical support as needed

Use of medical terminology,Windows XP, Microsoft Word 2003 and Excel 2003

Weill Cornell Medical College – New York, NY May 2009 – September 2011

Medical Administrative Assistant

Performed administrative support services for the Director and Faculty of the Myeloproliferative Diseases program in the Department of Medicine/ Division of Hematology and Medical Oncology. Maintained computerized calendar

Coordinated scheduling appointment process for long-term scheduling monthly, weekly, and daily views

Coordinated all necessary paperwork for daily meetings and events

Dealt with press and broadcast media to set up arrangements for the Director's public appearances

Handled travel arrangements including local, domestic, and foreign travel

Handled confidential information and situations on a daily basis

Screened all phone calls

Assisted in preparation and typing of research grants and contract applications and protocol submissions

Performed other job related duties as required. Use of medical terminology, Windows XP, Microsoft Office 2007, Eudora, Mozilla Firefox & Thunderbird, Adobe, Outlook, and Epic

JCW Enterprises Typing Service – New York, NY November 2005 – December 2010

Remote Medical Transcriptionist

Home based typing and transcription, work was on a contract basis and commission and consisted of medical transcription of radiology and surgical reports

Use of Windows XP, Microsoft Office 2003: Word and Excel, Centricity and internet applications; RTAS dictaphone

EDUCATION

The Rhodes School – New York, NY

High School Diploma

Mandl School – The College of Allied Health – New York, NY

Medical Secretary Science Certificate

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