Customer Service Sales

Victoria Johnson

Houston, TX *****

************@*****.*** - 832-***-****

I have an extensive customer service and restaurant background, as well as several years of experience in a variety of fields including office work, cash handling, and food service. I am interested in an entry-level customer service or clerical position.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Line Cook

Hermann Park Conservancy - Houston, TX - February 2017 to Present Prep Cook/Grill Cook/Line Cook/Banquet Server/Cashier Arch Hospitality Staffing - Houston, TX - October 2016 to Present Greet, serve, and assist guests at different events around Houston. Perform quick and accurate mental math for cash transactions at events. Pass out appetizers and refreshments to guests at events. Bus tables, clear dishes, refill drinks, and clean up as needed. Assist with prepping meals and snacks for purchase at events. Operate a grill, fryer, deli slicer, and other cooking equipment as needed. Prepare and cook meals upon guests orders at events. Plate meals according to the Chef's requirements.

Memorize menu & ingredients as needed for meals at events. Responsible for proper set-up, execution, breakdown, and clean up of assigned station at events. Demonstrate teamwork and cohesion in order to successfully host each event. Accommodate all needs to ensure guest satisfaction. Prep Cook/Line Cook/Cashier

Spice Runner - Houston, TX - June 2016 to February 2017 Practice safe food handling when performing duties. Responsible for preparing food to be prepped/cooked, as well as peel and chop vegetables, trim meats, sautee and bake meats.

Assemble, measure, and mix all the required ingredients for the dishes and sauces that need to be prepared. Responsible for the plating and presentation of the prepared food in the manner prescribed by the restaurant. Prepare meals as the customer orders them and deliver the meals to the customers table or properly assemble the order for takeout.

Prepare, assemble, and package catering and delivery orders. Also responsible for making sure that all necessary ingredients are in stock and stored properly, as well as keep an inventory of all essential items.

Wrap, prepare, and label all cooked foods & unused portions for proper storage. Responsible for explaining the concept of the restaurant, giving suggestions, answering questions, and assisting with menu selections.

Handle cash and credit card transactions with customers via pos system. Issue receipts, refunds, and change.

Keeping the front of the house/back of the house/dining room/restrooms clean and fully stocked. Prewash and soak dishes and operate a commercial dishwasher. Take orders in-person and over the phone.

Learn and memorize menu and food prep.

Greet customers when entering or leaving establishments Maintain clean and tidy areas around entire establishment. Divide opening and closing duties among coworkers. Pleasantly deal with customers to ensure satisfaction. Food Runner/Server Assistant/Expeditor

Foreign Correspondents (business closed) - Houston, TX - October 2015 to May 2016 Responsibilities

Maintain efficiency and cohesion between the front of the house and the back of the house by successfully running the expo line.

Make sure food orders come out correctly and that all dishes are properly plated and garnished according to restaurant standards.

Deliver food to the guest's table.

Assist the servers by helping with pre-bussing, refilling drinks, explaining dishes, and taking food orders. Responsible for preparing and replenishing rice, coffee, & other side items as needed throughout the shift. Package takeout orders.

Bus, clean, and reset tables as needed.

Polish silverware and glassware, dry dishes, & fold napkins. Responsible for the setup and breakdown of the expo line as well as maintaining stock during service. Caterer/Cook

Jim Benton of Houston Catering and Event Planning (temp) - Houston, TX - May 2015 to October 2015 Responsibilities

Responsible for the loading and unloading of all materials and equipment before and after each event, as well as the setup and breakdown for each event.

Assist with cooking and food prep based on the specified menu for each event. Serve h'orderves and cocktails to guests.

Bus tables, clear dishes, refill drinks, and clean up as needed. Demonstrate teamwork and cohesion in order to successfully host each event. Skills Used

Teamwork

Leadership

Responsibility

Professionalism

Cook/Prep/Barback/Dishwasher

Mojeaux's Louisiana Drinkery (business closed) - Houston, TX - February 2015 to April 2015 Responsibilities

Responsible for the opening and closing duties of the kitchen. Wash dishes, silverware, and glassware.

Restock glassware behind the bar and dishes in the kitchen. Prep sauces, vegetables, and meats as necessary for each shift. Cook food orders using a deep fryer.

Prepare and cook popular menu items, such as gumbo and red beans and rice, from scratch. Maintain inventory of the kitchen and order supplies as needed. Train new employees and exhibit a leadership role. Responsible for ensuring that the kitchen remains clean, organized, and sanitary for each shift. Food Runner/Barback

Wakefield Crowbar (laid-off) - Houston Heights, TX - June 2014 to January 2015 Responsibilities

Set up and clean the inside dining area and outside patio at the beginning of the shift. Restock caddies and condiments.

Make coffee.

Prep trays.

Wash glasses, silverware, and dishes.

Roll silverware.

Restock glasses.

Sweep floors and take out the trash.

Bus and wipe down tables.

Set up, clean, and restock the bar.

Restock the beer cooler throughout the shift and prior to the end of the shift. Change and move kegs.

Take food and drink orders.

Deliver food to the corresponding numbers on the tickets. Assist with making and delivering drinks.

Maintain an extensive knowledge of the menu and current specials. Assist guests with any special needs or requests.

Have fun!

Patient Services-Waitstaff/Call Center

Texas Children's Hospital-Pavilion for Women - Houston, TX - March 2013 to May 2014 Prepare trays for patients based on requests and dietary needs. Deliver meals to patients rooms in a timely manner based on ticket times. Double check and scan all tickets before leaving the kitchen. Follow proper procedures at all times for preparing and delivering trays. Pick up trays from patients rooms within two hours of meal delivery. Prepare coffee, provide snacks, stock, and attend to our assigned units throughout the day. Answer phones, direct calls, and relay messages to the appropriate person or department. Take patients and guests orders over the phone, assist with meal selections, and make suggestions based on dietary needs or restrictions.

Update patients records on the computer and print daily reports and statistics. Head PM Cashier

Buffalo Wild Wings - Houston, TX - September 2012 to March 2013 Train new employees.

Answer multi-line phones, direct calls to the appropriate area, and take messages. Take orders over the phone and in person.

Prepare and package takeout orders.

Accurately and efficiently close out checks via cash and credit card transactions. Ensure that customer satisfaction is met before the customer leaves the building. Promote new items, make suggestions, answer questions, and close sales. Maintain knowledge of the menu at all times.

Responsible for the majority of the opening and closing duties specific to the evening shift. Sales Associate/Cashier

Houston Zoo Gift Shop - Houston, TX - March 2012 to March 2013 Organize and setup the store before opening.

Restock and recover the store after closing.

Assist customers.

Promote new merchandise, suggest items, and close sales. Complete cash and credit card transactions actions accurately and efficiently. Verify identification for all credit card transactions.

Answer phone and direct calls.

Responsible for covering other positions during lunch breaks. Assist in training new employees.

Hostess-Coordinator

P.F. Chang's China Bistro - Houston, TX - March 2010 to March 2012 Greet, seat, direct, and assist customers.

Go above and beyond to please customers and make them want to revisit our establishment. Answer multi-line phones, direct calls to the appropriate area, and take messages. Take and confirm reservations.

Take to-go orders when necessary.

Coordinate all reservations and walk-ins as well as maintain control of the front of the house during peak hours in a high volume environment.

Assist in training new employees.

Keep all work areas neat and clean.

Perform sidework before, during, and after each shift. Head Hostess/Cashier

Kenny and Ziggy's New York Delicatessen - Houston, TX - December 2007 to February 2010 Greet, seat, direct, and assist customers.

Handle the front of the house during peak hours.

Responsible for maintaining control and multitasking in a high volume environment. Operate a cash register; handle cash and credit card transactions. Calculate tip-outs for servers and other front of the house employees. Answer, screen, and direct calls using a multi-line telephone; take messages. Train new employees.

Lead and set an example for the other hostesses.

Assist with designated managerial duties such as applying voids, comps, or gratuities to a customer's bill when needed.

Maintain a close relationship with our regular customers. Go above and beyond to accommodate and please each customer. EDUCATION

Bachelor's in Accounting

American Intercontinental University - Houston, TX 2015 to 2018

Bachelor's in Accounting

University of Houston-Main Campus - Houston, TX

2004 to 2007

H.S. Diploma

Chester W. Nimitz High School - Houston, TX

2000 to 2004

SKILLS

Leadership, Promotional Modeling, Events, Filing, Organizing, Multitasking., Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Inventory, Data Entry, Customer Service, Cash Handling, Call Center, Answering Phones, Cooking, Food Service

CERTIFICATIONS/LICENSES

Texas Food Handler's Certificate

October 2016 to October 2018

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