IT, Sales, and Helpdesk

James Savoy

***** *** **** ***, ***** Marlboro, MD 20772 ~ CP: 443-***-**** ~ ***********@*****.***

PROFILE STATEMENT

To work in a challenging environment that provides generous opportunities for learning in the field of Computer Information Systems. Exceptionally organized and disciplined; possess well-developed interpersonal skills and committed to achieving organizational goals.

EDUCATION

DeVry University ~ Crystal City Campus Arlington, Virginia

Bachelor of Science in Computer Information Systems June 2015

(Concentration in Database Management)

DeVry University Dean’s List December 2012

DeVry University Dean’s List May 2012

DeVry University Dean’s List

December 2013

Currently Pursuing

Security+ Certification 06/2017

Projects with College Studies:

Senior Project November 2015 – December 2015

Collaborated with 4 team members to develop an eCommerce website using: ASP.NET, C#, MySQL, MS Visual Studio, MS Visio, and MS Word

Developed interactive user interface utilizing ASP.NET and C#

Created database management system utilizing MySQL for recording and organizing business data

Created system models utilizing UML and tested system and prepared for deployment

SKILLS SUMMARY

MS Project / MS Visio

Relational Databases

MS Word / MS Office

Visual Basic

MS Excel

SQL

Word

HTML

Office 365

.Net

Mac OS

Java

Oracle

C#

James Savoy Page 2 of 2

PROFILE

Troubleshoot printers and installed necessary drivers and performed routine maintenance.

Installation and configuration of computer software.

Excellent verbal and written communications and listening abilities

Proven ability of analyzing and resolving customer concerns using established procedures

Detail-oriented, accurate, and well organized

Ability to work under pressure speedily and professionally

Quick learner with aptitude to work with least or no supervision

Extended experience with Windows 8/10

EMPLOYMENT HISTORY

Massimo Dutti ~ Washington, DC May 2015 – Present

Stock Lead

Formulated a wide variety of reports and analysis in order to support the sales organization’s objectives

Process shipments in conjunction with updating the inventory of clothing stock on hand

File inventory reports via MS Excel

Report to HR when shipments arrive or when missing

Operated computer software and electronic devices, to record and track sales, plan programs, schedule and draft routine documents

Sephora ~ Clarendon, Virginia May 2015 – January 2017

Operations Lead

Collaborate with Operation Team to complete all assigned tasks

Facilitate transferring damages, processing shipments, receipt and merchandise

updates.

Provide client service as needed during store business hours

File inventory reports via MS Excel

Banana Republic ~ Pentagon City ~ Arlington, Virginia September 2013 – May 2015

Sales Associate

Developed strengths in persuasive communications and consultative sales strategies

Created and maintained a relationship with the customer in order to achieve sales, which included greeting and acknowledging every customer, and maintained solid product knowledge while focusing on their shopping desires

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