Customer Service Sales
Resume:
Tina Bodden
Magnolia TX ****5
**********@***.***
Professional Summary
Result driven, dedicated and focused with over 25 years of experience in a fast paced customer service environment who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Ability to multi-task answering a high volume of incoming calls while handling in-person inquiries from client groups at all levels. Flexible with a strong desire to succeed.
Skills
Inventory Control CisPro
Cycle Counts/API Time Management
Effective communication skills Oracle Financial
PBX Operator 10 key
Attendance tracking Credit Card processing
Microsoft Office Suite Sales Support
Order Entry Disputed invoice research/processing
Relevant Work History
Senior Site Specialist
Thermo Fisher Scientific – Houston, Texas Sept 2011 – Present
Manage inventory related transactions within the RIMS application
Process stockroom withdrawals, replenishment orders, receipts and inventory adjustments
Expedite supplier backorders
Process all chemicals through CisPro – receive and distribute
Maintained all SDS
Collections/Customer Service/Credit Card Coordinator
Thermo Fisher Scientific – Houston, Texas March 2009- Sept 2011
Collection and problem resolution working at a 30 day
Resolve pricing issues with customer and Sales rep
Resolve all disputed credit card charges
High volume of customer service calls that include processing orders, quote, expediting orders, returns for damage and non-receipt items
Administrative Assistant for Sales Support
Fisher Scientific - Houston, Texas Oct 2006 – Oct 2008
Provide direct support to Director, Managers, Learning & Development plus 35 Account Reps
Scheduling of events, training and travel
Establish and executed on boarding process
Maintain vacation calendar, HR issues and PMD
Generate Sales Reports
Collections/Customer Service/Credit Card Coordinator
Curtin Matheson/Fisher Scientific – Houston, Texas 1996-2006
Collection and problem resolution working at a 30 day
Resolve pricing issues with customer and Sales rep
Resolve all disputed credit card charges
High volume of customer service calls that include processing orders, quote, expediting orders, returns for damage and non-receipt items
Administrative Assistant/
Curtin Matheson (Fisher Scientific) 1993-1996
Supervise the work of office, administrative anad customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.
Monitor inventory levels and requisition
Purchase and cross dock supplies to other distribution facilities as needed
Coordinate and perform all functions associated with shipping, receiving, distribution, or transportation of warehouse goods.
Schedule and administer hourly and salaried associates training.
CTR Operator - Secretary
Curtin Matheson Scientific ( Fisher Scientific) Houston, Texas 1991-1993
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Provided administrative support to distribution operations.
Order billing
Sorting and batching orders for outbound shipment
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