Customer Service Human Resources

Judy M. Brown, M.B.A., Licensed NCALA

linkedin.com/in/judymbrown/ 336-***-**** *********@*****.***

Summary

Experience Professional who has successfully managed the daily operations of a demanding office of an Assisted Living Facility. Knowledgeable in accounting, human resources, and business management. Adaptable self-directed individual who pays close attention to details. Excellent problem solving and interpersonal skills, with the ability to communicate verbally, written. A passion for working with elderly.

SKILLS

Manager Payroll Accounts Payable/Accounts Receivable

Customer Service Conflict Resolution Resident Trust Accounting

Cost Control HIPAA Financial Reports

EDUCATION

•American InterContinental University - Online Schaumburg, IL

•Masters of Business-Health Care Management - 2012

•Bachelors of Business-Health Care Management - 2011

•Associates of Business Administration - 2009

•N C Health and Human Service Department Regulation Raleigh, NC

•Licensed North Carolina Assisted Living Administrator - 2013

•North Carolina Medication Technician - 2016

PROFESSIONAL EXPERIENCE

Certified Nurse Assistant II 2015- Present

Bayada Home Health Winston-Salem, NC

Adheres to and implements goals and interventions as directed by the client’s individual Support Plan.

Establishes and maintains effective, supportive, and therapeutic relationships with clients & families. Respects the values, thoughts, beliefs, and attitudes of clients and families.

Ensures that the safety, health, hygiene, and nutritional needs of the client are being met.

Monitors health status and physical condition and reports any changes in the client’s condition or other incidents to the Office.

Demonstrates sound judgment.

Certified Nurse Assistant II 2015-Present

Piedmont home health Winston-Salem, NC

Understands and follows safety and infection control policies and practices.

Prepares and submits service documentation accurately and in a timely manner.

Provides assistance and training in activities of daily living such as bathing, dressing, grooming, eating, toileting, transferring, and other similar tasks as directed by the Individual Support Plan.

Understands and adhere to client rights.

Meets deadlines for on-going in-service training and health screening requirements.

Provides training and or support to the client in interpersonal skills and the development and maintenance of personal relationships.

Business Office Manager 2014 – 2015

Meridian Senior Living Yanceyville, NC

Was instrumental in collecting large sums of monies for past due resident room and board.

Established structure within finance department which created a welcoming atmosphere.

Collaborated relationships with residents, family members, DSS, vendors and other outside organizations.

Handled complex issues with residents, family members, employees and others.

Prepared records of all deposits, cash collections and maintained records in ledgers as necessary.

Supervised working of office and ensured efficient production.

North Carolina Certified Nurse Assistant II 2011 – 2014

Springwood Health and Rehabilitation Center Winston-Salem, NC

Provided safe environment for residents residing in long-term care setting.

Addressed and resolved concerns of residents, family members, and co-workers on a daily basis.

Trained and supervised new CNA’s on quality healthcare standards, policies, and procedures, resulting in mission and vision of organization being followed.

Assisted residents with transfers from and to beds, showers, and wheelchairs.

Relayed and charted requested information under HIPPA Statues.

Reported any incidents relating to residents, co-workers, and others.

Executive Director 2010 – 2012

My Nandie’s House Winston-Salem, NC

Established a residential home for young pregnant teenagers and young adults ages (10- 26).

Created the executive board to govern My Nandie’s House.

Marketed and advertised for the organization.

Managed day to day operations.

Managed, supervised, and motivated the staff.

Handled human resources issues, vendors, other entities.

NC CNA II – Medical Unit Secretary 2006 – 2010

Novant Health Winston-Salem, NC

Managed daily medical office operations, scheduled appointments and transcribed physician’s orders.

Served as point of contact for Cardiac Care Unit and Orthopedic Departments, provided company information to patients, and directed them to appropriate areas of medical center.

Maintained strict confidentiality and followed HIPPA Laws with patients, co-workers and others.

Upheld office supply inventory through effective planning and forecasting.

Provided clinical procedures to patients under direction of Registered Nurse or Physician.

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