Supply Chain Customer Service

DANIEL CHEN

*** ****** **., ******* ***, CA ***** • 480-***-**** (Cell) • ********@***.***

Graduate Global Logistics student from Arizona State University with over three years of management experience in inventory management, and operations management, and skilled at collaborating cross departments and working with diverse roles, seeks a position in supply chain management in Southern California. EDUCATION

• W. P. Carey School of Business at Arizona State University, Tempe, AZ May 2017 Master of Science in Global Logistics

• National Chiao Tung University, Hsinchu, Taiwan June 2014 Bachelor of Science in Transportation and Logistics Management PROFESSIONAL EXPERIENCE

Owens & Minor, Inc., Tempe, AZ January 2017 – May 2017 Project Team Member

• Analyzed how and why healthcare providers decided to seek alternative distributor alliances

• Interviewed Owens & Minor’s and hospitals’ representatives and collected information for qualitative analysis

• Scrutinized the costs and results of converting or remaining with Owens & Minor’s vendors for quantitative analysis, making recommendations for decision making

• Provided self-made MS Excel sheets associated with decision making processes and tracking mechanism to monitor ongoing performance and to meet Key Performance Indicators (KPIs) to meet customer needs Chen Wen-Chin Architect Office, Hsinchu, Taiwan October 2015 – August 2016 Architect Assistant

• Responsible for scheduling meetings with clients and arranged 8% more cases

• Managed database and revamped the searching system of the office, saving 15% of searching time

• Executed safety appraisals of building with architect, saving 9% of process time

• Circulated official documentation between government and office, increasing 20% of productivity National Highway Patrol, Hsinchu, Taiwan November 2014 – October 2015 Military Service Draftee

• Optimized inventory levels in partnerships cross-functionally across the branch, ordering processes, and enforced efficient operations of warehouse, improving 7% of fill rate and eliminating 3% of stock out

• Supported equipment maintenance and performed inventory counts, improving the quality of inventory control

• Received the Best Draftee Award by outstanding performance and leadership in squadron

• Ensured compliances with safety practices and environmental policies to keep courteous customer service Business School at National Chiao Tung University, Hsinchu, Taiwan April 2013 – March 2014 Project Supervisor

• Coached part-time employees for outdoor data collection and recording through training processes

• Drove and developed performance accountability to ensure quality and accuracy of data and information

• Reviewed work forecasts to manage productivity of project team, thrifting excess labor expenses

• Checked project progress and reported to project director daily, ensuring the performance levels with proactive time management

Daniel Chen Page 2

Core Functional & General Management Strengths:

• Supply Chain Management • Decision Modeling • Team Leadership

• Inventory Management • Programming Languages (C++) • Data Analysis

• Project Management • Advanced Microsoft Office • Process Improvement Personal Qualities & Capabilities:

Bilingual in English and Mandarin Chinese. Capable of working under pressure and multi-tasking. Proficient in Microsoft applications such as PowerPoint and Excel Visual Basic Application (VBA). Able to facilitate continuous improvement with quantitative ability and analytical skills, to manage relationships and diversity with excellent verbal and written communication skills, and to reconcile abnormality with excellent problem-solving skills. A self- starter and player-coach with strong problem solving skills, critical thinking skills, positive attitude, and quick learning ability in fast-paced environments.

COMMUNITY INVOLVEMENT

Pop Dance Club at National Chiao Tung University, Hsinchu, Taiwan June 2011 – May 2014 President of Activities Planning

• Supervised and directed annual exhibitions with 120 staff members (30% more than past two years)

• Implemented the employee coaching program, training team members and increasing 14% of productivity

• Collaborated with other teams and developed staff performance management, improving the quality of activities while achieving the business goals

• Partnered cross-functionally across sales and marketing department on product development and promotion to ensure consistent progress and extra profits

Contact this candidate