Resume

CHARLES BOMGARDNER

** ********* **** ● Palmyra, Pennsylvania 17078

717-***-**** ● ac060d@r.postjobfree.com

Marketing Analyst / Director of Marketing

Hands-on Manager with extensive record creating successful outcomes through skilled mentoring, targeted project management, & marketing approaches. Reputation for continuous process improvement and introducing effective change that creates forward motion across individual and organizational initiatives. Exceptional problem-solving avoids delays and down-time. Seamlessly introduce streamlined and automated procedures that accelerate competitive advantage via greater efficiency, accuracy, system availability, and reduced expenses. Full Life-Cycle Project Management ● Create Solutions ● Problem-Solving ● Mentoring Continuous Process Improvement ● Train & Develop Staff ● Automate Procedures Testing ● Drive Organizational Initiatives ● Support Staff in Achieving Goals PROFESSIONAL EXPERIENCE

Career Note:

Engaged as Board Member, Board Secretary, and Chair of Guest Relations Committee with nonprofit Conference and Retreat Center from 2003 to present. Pinebrook Bible Conference & Retreat Center ● 2016 – Present Director of Marketing

Direct the Marketing & Event Planning Team for the nonprofit company. Responsibilities include Email Marketing, oversight of Website & Facebook marketing, Radio ad creation, Graphical Design of Promotional flyers, brochures, and summer newspaper. Obtaining Speakers & Talent & prepare agreements for various events on a yearly basis. Also, Direct & Evaluate the Summer Staff Hiring Process by recruiting Candidates while visiting colleges, conducting phone interviews with Candidates & develop the Discipleship Program for the successful candidates. THE HERSHEY COMPANY, Hershey, Pennsylvania ● 1990 – 2015 Global leader and Fortune 500 company in chocolate manufacturing / production. IT Change Manager ● 2015

Directed efficient change process implementing the new ITIL-based procedure for entire IT Department, including providing progress reports to leadership. Forecast and monitored change process to mitigate risk and take a proactive approach to potential obstacles. Re-structured communication and emergency procedures for greater efficiency.

• Designed and implemented new ITIL change management process, including unique enhancements for seamless operations.

• Developed and delivered curriculum to train IT staff for the change process. IT Infrastructure Data Analyst ● 2014-2015

Analyzed processes, systems, and procedures to optimize operations and maintain continuous system functioning. Initiated proactive strategies to mitigate risk and minimize down-time. Assessed corporate needs and developed systems to meet those needs. Resume

CHARLES BOMGARDNER

● Page 2 ●

717-***-**** ● ac060d@r.postjobfree.com

THE HERSHEY COMPANY (continued)

Interim IT Operations Manager ● 2012 – 2014

Directed all aspects of IT Operations to maintain continuous availability and functionality for this global system, from meeting departmental goals, budgets, and key performance metrics to scheduling / executing jobs, monitoring events and ensuring seamless automation. Maintained Data Center physical architecture and design deployment, including computer environments and security. Led cross-functional teams and worked closely with vendors throughout the full project life-cycle to deliver complex projects on-time and within budget.

• Contributed to disaster recovery planning, testing and development / implementation of consolidated 3-year rolling IT enterprise architecture roadmap.

• Collaborated with senior level management to provide technical expertise necessary to make informed decisions and prioritize resource allocation, particularly in regard to internally escalated global infrastructure concerns.

• Created IT infrastructure solutions to meet global business needs in conjunction with worldwide support teams and business customers.

Infrastructure Specialist ● 2007 – 2012

Performed all daily administration tasks within Control-M environments for the global company, including technical resources and testing. Completed component upgrades and all corresponding control modules. Conducted system administration and on-call tasks on UNIX / Linux servers built in- house. Managed multiple projects from start to finish, including Control-M 6.4 software upgrade and server builds. Provided software administration and support, ranging from Control-M road-mapping and security to physical hardware reconciliation and inventory / tracking of UNIX / Linux servers.

• Participated in large-scale project replacing services with a virtualization solution by decommissioning and replacing the physical servers. Operations Systems Analyst ● 1996 – 2007

Managed all system / data administration, security, trouble-shooting, updated changes, and error list associated with the web-based order entry system, as well as on the SQL server shipping system and UNIX RS6000 system. Created programming to meet varied business needs in SQL and Oracle. Used MS Access to develop additional reporting applications. Provided security of HCW UNIX RS6000 for up to 130 end-users, as well as 24/7 support. Orchestrated outside vendor interfaces to maintain continuous service, including an external call center, web order files, and files needed to create catalog. Reviewed auxiliary systems to ensure compatibility with Hershey company programs, such as creating customized fixes and enhancements.

• Technically led the systems team (5 people) responsible for IT function for the Hershey Gift Catalog (18 million dollar business) in addition to the support of all hardware and software for this business.

EDUCATION

Bachelor of Science in Mathematics

Messiah College, Grantham, Pennsylvania

PROFESSIONAL DEVELOPMENT

ITIL Foundations / ITIL Operational Support & Analysis COMPUTER SKILLS

UNIX & Control M Administration / Windows SCOM

MS Access Database Creation & Analysis

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