Customer Service Manager

Ayoola-Reffell Gbolahan

Road **, House **, Ikota Villa Estate, Ikota, Lekki, Lagos.

E-mail: *********************@*****.***

Phone: 080********

WORK EXPERIENCE

Ponticelli Nigeria Limited August 2014 Till Date

Health and Safety Officer

Successfully maintain a safe work environment by providing PPE to employees and inspecting the work conditions from time to time.

Provide leadership in implementation of the HSE policies while ensuring all working conditions are in compliance with HSE guidelines.

Issue out recommendations for removal of potential threats to health, safety and environment.

Adequately conduct periodic meetings with HSE coordinators and officers to communicate effective HSE measures and strategies applicable in the Industry.

Perform regular risk assessments and communicate the results to the HSE Management Team.

Guaranty Trust Bank January 2012 July 2014

Personal Banking Service (Customer Service)

Involved in promoting specific bank products to the customers as well as exceptional services to the customer.

Catering to the banking needs of the High End Customers under the Personal Banking Platform.

Relationship Manager between the Customers and the bank; Confirmation of cheques; Resolving internet banking and online issues.

Following-up on resolution of issues to ensure customer satisfaction.

VConnect Global Services May 2011 December 2011

Call Center Executive

Successfully ensured the consistent provision of quality customer service every time; Educating subscribers on services rendered by the company.

Involved in Telemarketing of the products and services of the company; Follow up for complaints and issues of customers to assure satisfaction.

Answering calls on the customer care help lines and capturing subscriber’s details. Follow up on resolution of issues to ensure customer satisfaction.

Performed other duties as may be assigned.

Ponticelli Nigeria Ltd.

2009 2010

Personnel Officer

Supervision of administrative and human resource personnel.

Coordination of public relation activities and take off of the projects with Government Agencies within the State.

Supervision and coordination of employment to ensure smooth and peaceful operations while maintaining administrative oversight workers during projects.

Supervision and coordination of company’s corporate social responsibility to host communities of project locations/stake holders.

Coordination of industrial relations and conflict resolution meetings with respective site workers’ union.

Gulf Coast Marine Nigeria Ltd.

2008 2009

Administrative Manager

Successfully provided administrative support to the Manager while Maintaining effective internal and external client relationship within own area of responsibility.

Consistently maintained a great level of confidentiality and integrity while Compiling and maintaining company’s employee files.

Schedule appointments and meetings for the Manager as well as setting up meeting venues for weekly meetings.

Ensured proper filing of documents for easy accessibility; Take and distribute meeting minutes; Determines priorities and makes decisions of business unit impact.

Performed other duties as may be assigned.

Zartech Nigeria Limited, Sapele, Delta State

2006 2007

(NYSC)

Supervisor

Successfully handled all operational activities; Crowd control as well as curbed abnormal situations.

Responsible for Rearing and Breeder units; Team supervisor of the workers in both units as well as Log book management.

Ensured the monitoring of equipment efficiency and faults as well as calculation of production performance of stock.

Performed other duties as may be assigned.

EDUCATION

B.Tech Animal Production and Health

2001 2006

Ladoke Akintola University, Ogbomosho Oyo State

W.A.S.S.C.E

1992 1997

Mayflower School, Ikenne, Ogun State

CERTIFICATION

Certificate in Health, Safety and Environment; Nigerian Institute of Safety Professionals. International General Certificate in Occupational Health and Safety; NEBOSH. TBOSIET; ISO 9001, 14001 and OSHA 18001

Jetty and Terminal Safety Certification; ABIOSH.

SKILLS

Creative and Analytical Thinking.

Negotiation and Team Management.

Computer Application (MS Office Suite).

Detail Oriented and Problem solving skills.

Good Verbal and Written Communication skills.

INTERESTS

Travelling.

Music (Singing, Composing and Writing Songs)

Sports (Table Tennis).

REFERENCES

Available on request.

Contact this candidate