Roberta C. Strom

*** ********** ****, ********, **. 06903

203-***-**** ac05v7@r.postjobfree.com

Personality Profile

Bright and full of energy. Always interested in the welfare of those around her. Caring and concerned. Warm, considerate, hard working and determined to accomplish her mission.

Skilled relationship builder with over twenty years experience in inside sales. Upbeat, outgoing with excellent communication and interpersonal skills.

Professional Experience

2016 - Present: The Cheesecake Factory, Stamford, CT

Guest Service Specialist

Take orders and serve guests while ensuring that all primary requirements of every guest are accommodated.

Uphold all operating standards of the restaurant when it comes to food handling and preparation is observed.

Guide guests when ordering food and beverages and implement 100% guest satisfaction.

Rings in orders, delivers food and beverages, process payments and assist fellow team members to ensure overall guest satisfaction.

2014 - Present: Garelick & Herbs, Westport, New Canaan, CT

Hospitality Coordinator

Confidant and articulate hospitality professional experienced in excellent service.

Duties include, serving dinner and beverages, passing hors d’oeuvres, for weddings, Bar and Bat Mitzvah’s as well as parties in the clients own home.

Completed set up and break down of equipment.

2016: Misto Italian Eatery, Stamford, CT

Hospitality Specialist

Addressed all customer inquiries to ensure all guests had a positive experience.

Provided excellent care to customers by satisfying their needs and exceeding their expectations.

2015: Engage 121, Norwalk, CT

Inside Sales Professional

Taught clients how to promote their company, their brand and their story through social media management.

Initiate contact with potential clients provided and explained to clients the benefits of using social media instead of push marketing and how it would drive traffic, acquire leads and make sales.

Listened to clients’ needs and gave complete demographics in their specific area in order to engage their community and help their business grow.

Performed inside sales to clients via telephone conversations.

2015: Design Within Reach, Stamford, CT

Virtual Studio Account Executive

Followed up on sales leads and clients quotes.

Presented product information in a compelling manner in order to educate and increase awareness to build sales.

Responding for incoming calls and fielding client inquires, resolving client issues, and escalated calls.

Effectively captured all customer and order information.

Communicated policies, procedures and expectations to customer clearly.

2012- 2013: Melissa and Doug, LLC, Wilton, CT

Inside Sales Professional

Responsible for managing 500+ accounts located throughout the US, Caribbean and Canada.

Grew existing customer base and called on potential customers.

Became a product expert and built deep relationships with customers, which resulted in an average account increase of 118% year over year.

All sales were a result of telephone and trade show contacts.

2002 - 2012: Full time Mom with a multitude of volunteer activities at Northeast School, Chinese Culture School of Fairfield County. Volunteer activities: Reading Tutor: One on one tutoring of students in need.

1996 - 2002: Communications Design Group, Inc, Stamford, CT

Sales of advertising and promotional products both in office via telephone, and by traveling to trade shows nationwide.

1994 - 1996: Powell Associates, New York City, NY

Managed a worldwide private client base of dealers of collectible phone cards.

Performed high volume of telephone sales.

Advised both dealers and individual collectors of market trends and changing values.

Attended trade shows throughout the United States.

Education

SUNY New Paltz, New Paltz, NY

Bachelor of Arts in Theater Arts

Skills

MS Word; Google Chrome, Internet Explorer, Salesforce, Zoho and CRM.

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