Technical Manager

Technical Manager IT Systems Manager

Qualifications Profile

Accomplished, goal-driven and dedicated professional with extensive experience in all aspects of software development, project management, business analysis, and IT operations and infrastructure management. Well-versed in building large-scale web systems, such as e-commerce, e-media, and real estate web applications. Expert at formulating strategic project plans to keep projects on track, within budget, and in alignment with client requirements. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels. Bilingual in English and Mandarin Chinese.

Areas of Expertise

DevOps and Infrastructure Management

Product Design and Development

Source and Change Management (SCM)

Cross-functional Team Leadership and Collaboration

Software as a Service (SaaS)

Data Center Management

Quality Assurance

Firewall and Switches

Service-Oriented Architecture Design

Process Improvement

Professional Experience

PingAn Fang Inc. Shanghai, China

Chief Technology Officer 2016–Present

Provide leadership to the company’s overall IT activities, which includes creating a suite of company websites and mobile applications to support business and operations growth, as well as overseeing overall IT infrastructure scalability, security, and availability. Supervised a 200-person engineering and technology organization, handling corporate data center, network systems, software operations and quality assurance, as well as software release processes. Define technical roadmap for delivering software platform and the suite of company websites and mobile applications.

Selected Accomplishments:

Developed a new data center and transitioned majority of company IT assets and operations to the new data center, which provided a more secure, scalable, and available IT infrastructure supporting approximately 1 million unique visitor/page view (UV/PV) daily with no downtime issues up to date

Participated in detail implementation discussions and restructured the development and release process by integrating Agile methodologies, which significantly improved software development productivity from 70 releases per week to 270 releases per week, while decreasing defects related to the release process to near zero

Created a roadmap of the company’s suite of software to put them into clear categories: consumer user applications, business user applications, transaction supporting systems, and big data analysis platform

DataSphere Technologies, Inc. Bellevue, WA, USA

Senior Technical Manager, IT Infrastructure, DevOps, and Big-data Platform 2010–2016

Built and oversaw the IDC platforms to ensure alignment with industry standards for disaster recovery, redundancy, performance, and security. Integrated Agile and DevOps methodologies to the software development process. Supervised teams in determining ongoing technical issues, defining requirements, overseeing software deployment, and providing ongoing support.

Selected Accomplishments:

Designed and created a search platform based on SolrCloud, powering search features on all DataSphere websites

Developed and introduced the DataSphere big-data analysis platform based on the Cloudera repository of Hadoop, Hbase, Pig, and Hive

Pioneered the development and implementation of a storage platform based on CEPH, enabling DataSphere to create its own in-house content delivery network (CDN) with the ability to store S3-compatible objects

Integrated a mixed Cloud CDN, enabling DataSphere’s CDN to switch between in-house private cloud and S3 public cloud

Received the 5-year Service Award

Redesigned the development process to include Agile continuous integration development based on Git, Jenkins, and Redmine

Played a lead role in removing any single point of failure in the DataSphere software ecosystem to ensure that the system was fully redundant

Spearheaded the development and implementation of the following:

A virtual server infrastructure based on KVM and Ovirt, which significantly decreased company expenses on computer servers

A zero-downtime network infrastructure that adopted link-port aggregation, switch stacking, and firewall HA

A central monitoring system that tracked more than 2,000 instances of DataSphere network, web applications, hardware, and servers in real time

A reverse proxy cache layer of DataSphere web technology built upon Haproxy, Keeplived, and Varnish

Highly redundant MySQL clusters using MySQL Galera and MySQL replication

Highly redundant SQL Server clusters using SQL Server mirror and SQL Server replication

Microsoft Corporation Redmond, WA, USA (1997–2008)

Program Manager, System Center Division 2002–2008

Ensured alignment with schedule, budget, and scope by developing or updating comprehensive plans for various programs, which included program objectives, systems, technologies, specifications, staffing, funding, and timelines. Presided over meetings on information technology programs.

Selected Accomplishments:

Eared the 5- and 10-year Service awards

Conceptualized and led the release of the following:

Microsoft Operations Manager 2005 in 10 languages

System Center Operations Manager 2007 in 10 languages, with features including:

Console command and advanced search

Event view, tasks view, and MP view

MP import and export, user role, run as account, and run as profile

Maintenance mode, application log monitoring module, scheduler, mutual authentication, and file transfer

Earlier Career

Microsoft Corporation Redmond, WA, USA

Group Manager, .Net Enterprise Server Global

Tech Lead, SQL Support Service

PFU Shanghai Computer Co. Ltd Shanghai, China

Software Design Engineer

Education and Credentials

Bachelor of Science in Software and Computer Science

Fudan University Shanghai, China

Microsoft Certified System Engineer (MCSE)

Technical Skills

Operating Systems

Microsoft Windows • CentOS

Database

MySQL • SQL Server

Platforms

Solr • Ceph, Memcached • Redis • Cloudera Hadoop Stack

Web Servers and Proxies

Apache • Nginx • IIS • Haproxy • Varnish

Cloud

AWS S3 • EC2 • Route 53

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