Customer Service Representative
Resume:
Neil S. Flores
Lores Country Homes, Antipolo City.
Email: ********.******@*****.***
Mobile# 091********
CAREER OBJECTIVE
To be able to utilize my knowledge and skill that will meet the satisfaction of the company, improve and grow as a person and to become a productive member of the society.
CAREER OVERVIEW
Personal and responsible Customer Service Representative with ten years of experience working in fast-paced environment. Solid team player and great positive attitude.
CORE STRENGHT
Non-Voice Customer Service for Yahoo! chat, image and text moderation, phishing email moderation and email support. Voice Technical Support for WhiteSky services/product with deals with US customers. Billing and Sales specialist for AT&T Uverse products and Telco Services.
Worked with company system such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Responsible for handling customer account inquiries, accurately providing information to ensures resolution of product/services complaints and customer satisfaction.
Consistently received positive feedback from customers which leads to developing long-term relationship with customers. Handled customers complaints with positive attitude and open-mind. Open for couching and suggestions to improve quality of work.
WORK EXPERIENCE
Level 3 Customer Service Representative for AT&T (January 2016-December 30, 2016) IBEX Global
Worked for AT&T as Billing and Sales Specialist that provide accurate explanation or information about customers account, needs and provide recommendation for other AT&T products and services for better customer satisfaction.
Tier 1 Non-Voice Customer Service Representative for AT&T Provisioning (January 2015 - July2015) Sykes Asia Inc.
Worked for AT&T Provisioning that handles business to business ticketing or ordering for services such as firewall activation and other IT related needs.
Tier 1 Technical Support Representative for WhiteSky (June 2012 - December 2014) Sykes Asia Inc.
Worked for WhiteSky that handles product troubleshooting, related inquiry and complaints in a timely and empathetic manner. Provide tips and shortcuts for better and effective usage of the product Constant Guard Protection Suite through calls and email.
Tier 1 Customer Service Representative for Yahoo! Mail APAC Team (2011 - June 2014) Sykes Asia Inc.
Worked for Yahoo! which handles Yahoo! Mail related inquiries, investigates and resolves customer inquiries and complaints in a timely and empathetic manner. Provide solution, recommendation/advice and tips for effective usage of Yahoo! Mail Services through live mail and chat.
Tier 2 Customer Service Representative for Yahoo! Abuse Team (2008 - 2011) Sykes Asia Inc.
Worked for Yahoo! Advocacy Team as Tier 2. Developed a reputation as an effective service provider with high level accuracy. Learned, referenced and applied product knowledge information. Investigates and resolves customer complaints and inquiries in a timely manner.
Tier 1 Customer Service Representative for Yahoo! Abuse Team (2006 - 2008) Sykes Asia Inc.
Worked for Yahoo! Advocacy Team as Tier 1 that handles image and text moderation for Yahoo! products and services.
PERSONAL DATA
Place of Birth : MANILA
Date of Birth : April 25, 1983
Gender : Female
Citizenship : Filipino
Civil Status : Single
Languages/Dialect : English, Filipino
Person to contact in case of emergency :
Sarah Flores 092********
EDUCATIONAL BACKGROUND
College : University of Rizal System
Course : Graduate of BS in Information Management in 2006
CHARACTER REFERENCES
Name : Mrs. Cynthia Olaso, former Account Supervisor for Yahoo! and WhiteSky Company : SYKES ASIA Inc. Contact Information : 091********
Name : Mrs. Flordelisa Larqueza, former Team Lead for Yahoo! and WhiteSky
Company : SYKES ASIA Inc. Contact Information : 092********
Name : Mr. Archie delas Alas, current Account Supervisor for AT&T Provisioning
Company : SYKES ASIA Inc. Contact Information : 091********
Name : Mr. Nollie Manguera, former Team Lead for WhiteSky
Company : SYKES ASIA Inc. Contact Information : 091********
Name : Mr. Harold Bravo, AT&T Team Lead and SME
Company : IBEX Global Contact Information : 091********
Name : Mr. Federico Vicencio, former AT&T Team Lead
Company : IBEX Global Contact Information : 091********
I HEREBY CERTIFY that the information stated above is true and correct to the best of my knowledge and belief.
NEIL S. FLORES
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