Customer Service Data Entry

Gloria Ragin

** **** ***** *****,*********, GA **016

Cell: 404-***-****

Email:************@*******.***

Administrative support professionals offering versatile office management skills and proficiency in Microsoft Office Programs. Strong planner and problem solver, who readily adapt to change, work independently and exceed expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Educations

O.I.C., Miami, FL - Certificate Administrative Assistant/Typing - 1980

Camacol Institute, Miami, FL Institute – Certificate: Business Management/Computer Application – 1999

Lindsey Hopkins Vocational School – Diploma - 1998

Continuing Education - Project Management/Organizational & Training

Exam Proctor - Certificate -2013

Relevant Courses:

Project Management for Executive Assistant

MS Office for Professional

Electronic Presentations for Staff business Professionals

Communication Skills for Executive Assistants

Finance for the Non-Financial Manager

Professional Office Procedures

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets Reports

Event Management

Calendaring

Front-Desk Reception

Executive Support

Travel Coordinator

Computer

Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

MS Project

MS Publisher

Quick Books

Windows

Experience

Arise Virtual Solutions, Miramar, FL

Independent Contractor – 1999-2005 Home Office

Handled multifaceted clerical tasks(e.g., data entry, filing, records management and billing) Service incoming calls /emails, while providing customer service. Up sale/Cross sale. Service/support within high call volume home office setting, Data entry, and customer resolutions, (Handling an average of 95 calls/internet, Inquiries daily and worked with several major companies.

Proctor- National Center for Competency(NCCT) 09/13-Present

Duties included receiving, distributing and proctoring exams by computerized testing system and written exams, then returning them to the Director of Education. Comfortable testing large groups.

R.R. Job Referral & Staffing Services, LLC. Atlanta, GA

Administrator - 09/12 - 02/16

Develop, manage and evaluate training and organizational effectiveness strategies for employing clients, while working closely with employers to hire veterans, homeless, and individuals with challenging backgrounds. Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Dynamic, results-oriented leader with a strong track record of performance in turnaround and high-paced organizations. Superior interpersonal skills, capable of resolving multiple and complex (sales, human resources, legal, financial, operational) issues and motivating staff to peak performance.

Georgia Care Transitional Housing, Inc. (Not-For-Profit), Atlanta, GA

Executive Director - 05/09 - 06/12

Responsible for overseeing all staff, coordinating all program elements, coordinating with Board of Directors, engaging in all necessary public relations pertaining to the transitional housing program, researching new

continuing and funding sources, grant writers, and administrative tasks as required.

Hi-Tech Trucking Company, Lithonia, GA Dispatcher/Office Assistant – 05/07 – 03/09

Managed all aspects of customer service including but not limited to booking and scheduling loads, assigning drivers, load follow up, and productivity reporting/tracking. Managed very well both local and over-the-road dispatch. Maximized office productivity through proficient use of appropriate software applications. Trained and supervised lower level dispatch employees. Prepared account payable/account receivables and daily bank deposit.

Kohl’s Department Store, McDonough, GA Credit Supervisor – 11/06 – 04/07

Exemplifies excellent customer services. Consistently thinks outside the box to finds creative ways to get customers to enrolling into the credit card programs. As well as ways to solve customer problems. Identify opportunities to increase customer retention and satisfaction through the use of up-sells/cross-selling strategies and excellent communication Information available upon request skills. Well organized, with the ability to multitask and prioritize workload. And document all interactions with customers.

Lowe’s Home Improvement, Miami Lakes, FL

Cash Office Clerk - 06/05 – 09/06

Balance reports by sale type A/R return invoices. Data Entry, Organize daily business folder for manager review. Balance change fund daily. Responsible for payroll file and retention, prepared mid-day and closing deposits, Ensure accurate balancing of all transactions receipts, as well as performed hourly cash register pick- ups during peak periods.

Cross County Land Trust, Inc/Real Estate and Property Management Company, Plantation FL AR/AP Coordinator - 03/00 – 05/05

Handle daily A/P and A/R processes, supervised A/P clerks: managed vendor/Supplier relations, and oversaw the timely, accurate processing of invoices, purchase orders, data entry, expense reports, credit memos and payment transaction. Specialized in foreclosure, real estate, property management. Prepare Loan packages, account payable/account receivable functions for 36 commercial and residential properties, prepared monthly financial statements for all properties, Processing 70-80 check daily, prepared and sum mated payroll, and worked closely with lenders and brokers.

Information available upon request

Contact this candidate