Customer Service Representative
Resume:
Chastie D. Tuttle Eller
Raleigh, NC 27612
*************@*****.***
Qualification Highlights:
●10+ years in customer service
●Proficient in Microsoft Word, PowerPoint, Excel, Publisher, Internet Technology
●Exceptional Customer Service and Consumer Relations
●Strong Leadership and Managerial Skills
●Excellent problem solving and organizational skills
●Self-motivated, loyal, enthusiastic, creative
North Carolina State University
May 2012
Bachelor of Science: Parks, Recreation & Tourism Management
Concentration: Program Management
Professional Experience:
Criminal Record Check, Raleigh NC 05/13 – Present
Licenses
-Private Investigator Associate
Phone Based Research Team Lead
●Demonstrates Leadership: Conduct, and lead others in conducting investigative research, primarily by making phone calls to medical facilities, sending faxes or internet research, to ensure customer orders are processed thoroughly and efficiently, applying compliance guidelines to searches.
●Obtaining medical records and conducting a report per client guidelines
●Conducts medical canvassing per client requests
●Manages a team of 7+ callers with limited supervision
●Completes well written and in-depth reports on research findings, and formatting completed reports.
●Works closely with both the Phone Based Call Specialist Team and Phone Based Research Support Specialist Team to resolve problem cases.
●Analyzes collected data and personal documents and evaluate their relevance and applicability.
●Ability to maintain strict confidentiality regarding subjects under investigation.
●Provides training on database search procedures, compliance guidelines.
●Provides support to clients, including communication by phone and email.
●Responds to disputes and escalated issues.
●HR Policy oversight and escalation.
●Provides written assessments of employee’s performance as requested.
●Reviews existing staff. Interview and support selection of new staff.
●Ensures daily, weekly and monthly goals are met.
Care Services On Call, Raleigh NC 10/2015 - Present
Customer Service Representative
●Taking incoming calls and making outbound calls to medical staff regarding medication orders
●Reviewing pharmacology list and placing medication orders
●Efficiently coordinating the delivery and receipt of requested prescriptions
●Data Entry
Levin Jewish Community Center, Durham NC 09/2012 - 08/2013
Receptionist
●Provided excellent service to members, guests, and program participants face to face and by phone
●Provided membership, program information and requirements in an accurate and courteous manner.
●Handled and resolved membership concerns
●Scheduled reservations, provided rental equipment, sold merchandise and food products
●Handled cash
Headway Corporate Resources, Raleigh, NC 06/2011-08/2012
Telephone Interviewer
●Conducted surveys over the telephone for extended periods of time
●Provided exceptional customer service to respondents
●Followed instructions, implementing interview’s guidelines
●Problem Recognition
●Solved respondents problems
Hillsborough Street Community Services, Raleigh NC 02/2012-05/2012
Intern
●Special Event Planning
●Administrative Duties which include filing, copying, typing documents, answering multiple lines, faxing and etc.
●Provided new ideas to get merchants/community involved on Hillsborough Street
●Cleaned amongst the street
●Marketed events
●Economic development
City of Raleigh, Raleigh NC 06/2009 - 05/2011
Counselor/Director
●Program Development
●Planned and Implemented a variety of after school/camp activities
●Lead and directed staff
●Recognized and responded to emergencies
●Supervised 10-40 campers depending on site
●Maintained a high quality, safe, and enriching programs
J. Smith Young YMCA, Lexington NC 06/2008 - 08/2008
Counselor
●Developed, planned, and implemented lesson plans for each theme work
●Provided help with camper’s homework
●Disciplined campers according to YMCA guidelines
●Supervised campers 1st-6th grade; 25-60 campers
●Camp Registration
●Handled Cash
●Scheduled field trips
Bellomy Research, Winston-Salem NC 04/2005 - 08/2007 Telephone Interviewer
●Provided exceptional customer service to respondents
●Followed instructions, implementing interview’s guidelines
●Problem Recognition
●Solved respondents problems
●Conducted surveys over the telephone for extended periods of time
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