Bilingual Case Manager
Resume:
Maria Elena Rodriguez
Brooklyn, New York 11233
Home 347-***-****
***********@*****.***
Experienced Bilingual (English/Spanish) Case Manager/Basic Adult Education with particular expertise in documentation, counseling, tutoring, research and independent living skills. Hold a positive attitude, flexibility in work schedules, responsible, excellent analytical and problem solving skills. Proficiency in Internet navigation, E-mail and Microsoft word. Enjoy working with children, teens and the elderly population.
Education:
1992-1997Touro College of New York (Major: Bachelor of Arts in Psychology) (Minor: Human Services) (G.P.A. 3.4) currently hold 52 Master Credits. Hold a certificate of performance in Spanish II.
Experience:
02/15/17-03/17/17 Bushwick Economic Development Corporation
Title: Bilingual Case Manager
-Arranged meetings with assigned residents.
-Developed service plans for casework documentation.
-Performed apartment/unit inspections.
-Translated for clients and co-workers
-Made periodic reports to the supervisor on the progress of each case.
-Handled emergencies as they arise; arranging for medical care or other needed services.
-Attended agency and professional group seminars and conferences.
-Attended staff meetings at the shelter as requested by the director.
-Worked closely with other personnel assigned to same clients.
08/24/15-11/04/16 Project Renewal, Inc.
Title: T.A.P. (Tools for Aging in Place) Case Aide
-Case management at S.R.O. documenting client encounters, such as, home visits into Foothold’s AWARDs, escorted clients on medical, psychiatric, Veteran’s Association, social security and other appointments in the community, as needed.
-All clients were Medicaid eligible and over 65 years old; several clients were veterans.
- Provided clients living with HIV, homelessness, mental health, chemical dependency and other chronic illnesses the support they needed to improve their health and overall well-being.
-Strong time management skills, ability to motivate and support clients in a non-judgmental manner.
-Monitored client medication as required for adherence compliance.
-Translated documents and verbal conversations among clients and other staff members.
-Assisted with weekly nutritional workshops and engaged clients to participate.
-Attended and participated in weekly clinical staff meetings, trainings and received individual supervision.
-Taught a weekly therapeutic crochet and knitting class.
09/99-08/02 Police Athletic League
Title: Therapeutic Recreational Specialist
-Conducted psycho-social assessments, case management, individual and group counseling, advocacy, crisis intervention, short-term psycho-therapy, referrals for services and wrote narrative/accurate case notes, provided statistical reports
-Facilitated workshops, groups and escorted clients when needed
-Reported any suspected abuse or neglect to supervisor, clinical director and to the State Central Registry
-Conducted in-home assessments, school visits, worksite visits and conducted follow-ups
-Provided front desk coverage as needed/substituted for absent group counselors
-Oriented, assessed, trained and supervised 69 teens in the World of Work in the Summer Youth Employment Program, including instructions on interviewing preparation, resume and cover letter writing, employment application review, college applications, basic computer training, self-esteem, time management skills, pride in the work place ethics, verifying timesheets and other key factors for employment
-Performed outreach, public speaking, recruitment and documentation
-Taught independent living skills, cooking, sewing, crochet, knitting, arts and crafts
Academic Honors and Awards:
Received a service award for outstanding work performance in the Federal Work Study Program. Graduated Cum Laude with a B. A. in Psychology. Noted on the Dean’s List.
Certificates:
1995 Women’s Health Workshop from the Help/Ayuda Program of Union Settlement featuring (HIV/AIDS, RISK REDUCTION, STD’S AND DOMESTIC VIOLENCE)
1999 New York City Administration for Children’s Services – Agency for Child Development Training on the identification, reporting and prevention of child abuse and maltreatment in childcare
2001 New York City Department of Youth and Community Development
Certified by Kingsborough Community College/City University of NY
(NON-PROFIT MANAGEMENT: THE BASICS)
2010 Arbor WeCare – Vantage Training
Work Readiness Training, Career Planning and Interviewing Skills
2011 American Safety and Health Institute
Basic First Aid – Adult and Pediatric Certification: C.P.R. and A.E.D. Certification
2016 Nonviolent Crisis Intervention Training Program – C.P.I. Certification
Volunteer Experience:
2009- 2012 Bed-Sty Campaign Against Hunger, Brooklyn, NY
Title: Food Pantry Assistant
Oriented/registered new clients
Distributed sign-in sheet
Translated for clients and co-workers
Packed bags of foods for distribution
Brief knowledge of the following:
Foothold’s AWARDS--Connections; FASPS, Promis
Some knowledge of CARES; willing to learn more.
Contact this candidate