Director of Operations, Director of Product Launch, Director of IT

MOIZ GOLAWALA

Mobile 561-***-**** • Home 561-***-**** • ac05pw@r.postjobfree.com • https://www.linkedin.com/in/moizgolawala EXECUTIVE PROFILE

Business Unit Management ~ Continuous Process Improvement ~ Cross-functional Team Leadership Highly-accomplished, results-driven, dynamic executive leader and visionary product development strategist with MBA degree in progress and a unique background of business unit/operations management, continuous process improvement, production management, quality assurance and stakeholder/customer management skills and expertise. More than 16 years of demonstrated achievements devising innovative, cost-effective solutions that expand technical capabilities, increase operational efficiency, enhance productivity, improve profitability and drive business/revenue growth for consumer and commercial products. Dedicated with outstanding relationship-building and team leadership attributes. CORE COMPETENCIES

Strategic Planning • Product Portfolio Management • Business Unit Management • Tollgate Process Development • Vendor Relationship Building • Lean Six Sigma • Organization Building/Transformation • Process Improvement/ Standardization • Cross-Functional Team Leadership • Product Development • Product Operationalization • Service Delivery • Mergers & Acquisitions • Risk/Resource Management • Business Case/Model Development SELECT ACCOMPLI SHMENTS

• Contributed to business growth by facilitating ADT’s entry into the $70 BB home automation and security market, achieved through design and launch of ADT’s first consumer electronics product, which included cloud functionality, in partnership with LG Electronics and 3rd party vendors. Demoed at CES to be introduced April 2016.

• Ensured operational readiness of ADT’s newly created Commercial Business Unit in 2015, generating revenue of

$25 MM in its first year, with 5 new 3rd party product platforms for commercial customers by managing cross- functional team in product launch, sales, installation, billing and service in target markets.

• Devised business case and highly-effective singular process to fund, develop and introduce products to global corporate and government markets for GE Security helping to build its $3 BB security business by overseeing product development, commercialization, marketing and operations. Chosen by EVP for Six Sigma Black Belt role.

• Improved and standardized processes for new product introductions for GE Security by building and leading a talented cross-functional team, which included product development/commercialization, marketing, operations, IT, manufacturing, customer care, field support and 3rd party vendor management, across 42 mergers over 2 years. PROFESSIONAL EXPERIENCE

ADT SECURITY SERVICES, Boca Raton, FL 2013 – Present Director, Service Delivery & Center Automation / Director, Strategic Product Portfolio Operationalization & Launch

• Commanded superior leadership in successful execution of 2 distinct Director roles, transforming field operations/service delivery processes and helping transition company to provider of security services by introducing/operationalizing products.

• Built a strong foundation for doubling of ADT annual revenues to $3BB in the next 5 years by operationalizing non- contract piecemeal services and creating an operational infrastructure to enable ADT to partner with 3rd party vendors.

• Delivered more than 50% of projects on time/within budget vs. 0% the previous year by conceptualizing a roadmap to prioritize product initiatives working with CFO and Product Managers using cost/benefit analysis to allocate funding.

• Reduced operational costs and installation times for 4500+ technicians with projected 3-yr savings of $37MM by developing solutions on IT side for scheduling, install and service of products to end customers. Managed IT teams/$5MM budget.

• Ensured operational readiness for each commercial platform by establishing a core team of project and product managers and introducing continuous improvement and change control processes to correct operational issues with prioritized funding.

• Created a project governance organization to work with the startup company, bought out by ADT, designing device hardware and software, as well as managed IT backend integration to ensure ADT could monitor and support device. MOIZ GOLAWALA PAGE 2 OF 2

PROFESSIONAL EXPERIENCE

(Con t i nued )

• Heightened average field attainment from 60% to 82% with go-backs reduced to only 10% and implementation cost savings of $6MM by leading transformation of the way scheduling, installation and service are performed in the field. UTC CLIMATE, CONTROLS & SECURITY (FORMERLY GE SECURITY), Boca Raton, FL 2009 – 2013 SAS (Security Access Solutions) Senior Program Manager

• Chosen to manage $35MM strategic enterprise grade software access control product line with oversight of complete lifecycle from project initiation to production and service pack releases. Directed yearly budget of $2.5MM.

• Fueled significant revenue growth of $68MM over a 5-year period by leading development/execution of highly-effective SW product strategies. Contributed to expert decision-making for product end of life.

• Elevated technical and commercial performance using product deployment process knowledge to deliver $18MM YOY savings for commercial projects and 50% savings in IT license costs for OE, sales quoting and tech support tools.

• Optimized achievement of program objectives by leading engineering teams in development and building of migration tools, as well as stakeholder teams in merging business tools and processes. Allocated $6.5MM budget.

• Valued as trusted advisor for cultivating relationships with stakeholders and customers. Influenced GM based on stakeholder and customer feedback to invest in a migration team which increased customer retention by 20%. GENERAL ELECTRIC, Boca Raton, FL 2001 – 2009

LEAN Six Sigma Black Belt (2005-2009)

• Rated in top 10% of Black Belts and invited to conferences attended by GE CEO (Jeff Immelt) and EVPs. Recognized for outstanding performance and promoted to 3-member team to build a global product development process. Initiative: Product Development Process

• Served as critical member of team in building new product introduction tollgate process by standardizing separate processes across 42 acquisitions for development and launch of new products in $3BB Fire and Security Division.

• Devised singular process to bring new products to market as part of M&A activities by defining business case, obtaining product funding and leading product introduction, including development, commercialization, marketing and support.

• Managed director-level staff and worked with CEO and EVP during tollgate reviews of projects ensuring that sales, engineering, manufacturing and commercialization deliverables were all standardized. Led Kaizen events. Initiative: Global Quality Assurance Center of Excellence

• Established and managed global QA Center of Excellence for Fire and Security products to attain business quality goals. Charged with hiring dedicated global leader to continue work and realize quality initiatives.

• Streamlined operations and reduced overall product development costs by strategically positioning 150 QA personnel resources globally and standardizing tools, template and processes across all QA groups. Software Engineer / Lead Automation Engineer (2001-2005) MOTOROLA, INC., Boynton Beach, FL 1999 – 2001

Lead Quality Engineer & Oracle Financial SME

EDUCATION / PROFESSIONAL DEVELOPMENT

MBA, Indiana University, Kelley School of Business, expected completion in 2017 FLORIDA ATLANTIC UNIVERSITY

Master of Science in Computer Science 2007

Bachelor of Business Administration in Information Systems 1999 Bachelor of Business Administration in Finance & International Business (Double major) 1998 Representative Certification/Training: GE Lean Six Sigma Certified • GE Design for Six Sigma (DFSS) Black Belt Certification and Training (and taught courses) • GE Certified Facilitator Awards: Rated Top Talent at GE 2004, 2005, 2007, 2008 and UTC 2010, 2011 • GE Security Growth Award, 2006

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