Customer Service Human Resource
Resume:
Christina L. Wright
E: C ********.*******@*****.*** P: 301-***-****
SUMMARY
I am currently seeking a position within HR that will further develop and strengthen my skills in the field. With my experience and education, I currently possess business acumen and the knowledge of management principles necessary for an organization to run as efficiently as possible. I was the sole HR representative for an organization’s new office in MD. That gave me the experience to see how an organization can evolve and adapt to changing demographics. This gave me a hands on orientation with policy creation, auditing and compliance, as well as full cycle recruiting, selecting and retention of employees. I am familiar with HR laws and regulations necessary for organizational compliance. I have been involved with strategic planning, resource allocation, HR modeling, leadership methods, production methods, and the coordination/training of employees within an organization.
EDUCATION
Towson University, T owson MD
M.S. Human Resource Development A UGUST 2015- MAY 2017 Radford University, R adford VA
B.S. Psychology A UGUST 2011- MAY 2015
SKILLS
● Effective Communication
● Organizational Skills
● Active listening skills
● Critical Thinking
● Innovative thinking
● Leadership Experience
● Event/Program coordination
● Grievance/Incident reporting and Conflict
resolution
● Quarterly budget management
● Coordinate and deliver employee benefits (ACA)
● Federal and State tax completion
● Maintenance of personnel files and file auditing
● Superior customer service skills
● HR administration
● Understanding of local, state, and federal
employment laws
● Understanding of ADA compliance
EXPERIENCE
Open Systems Healthcare, B altimore MD H R Branch Manager J UNE 2017 - PRESENT In addition to ALL of the duties listed for the HR coordinator role:
● Manually execute payroll (ADP) weekly with 0 errors
● Track and manage time and attendance for internal/external staff (identifying issues and submitting corrections)
● Conduct corrective action meetings for employees providing disciplinary action, support, and instituting resolutions
● Solely responsible for workers comp claims and initiating the process with employees
● Orchestrate drug screening requests, ensuring proper actions are taken and follow up is being made
● Conduct regular audits of employee files and mandatory record keeping Open Systems Healthcare, B altimore MD H uman Resources Coordinator F EBRUARY 2016- JUNE 2017
● Launched HR department for the new Baltimore office in February 2017 as sole HR staff member
● Jump- started branch hires (executed over 50 hires since office inception)
● Collaborated with agencies and organizations to complete employment verifications for employees
● Carried out I9 verification process for all employees
● Designed and maintained filing system for Personnel files and mandatory reporting
● Posted JDs to indeed and other relevant job sites
● Maintained personnel files - managed required credentials
● Ensured confidentiality and organizational adherence to HIPAA
● Run necessary backgrounds to ensure employment eligibility
● Authored the MD specific HR manual
● Managed candidate through employment life cycle (scheduling and conducting structured interviews and orientation classes)
● Introduced and instructed employees on benefit information, FMLA, STD/LTD, Workers Compensation, etc.
● Executed incident/grievance reporting and instituted resolutions- experience with crisis/emergency situations 1
Christina L. Wright
E: C ********.*******@*****.***
P: 301-***-****
● Ensured quality assurance of services rendered by caregivers
● Managed OSHA reporting and logging
● Trained and instructed new office employees on MD specific policies and regulations
● Coordinated annual training and computer based learning modules for employees to complete
● Coordinated and planned activities, events, and educational programs to serve as resources for employees
● Ensure agency compliance with all local, state, and federal laws, regulations, and standards Macy’s Logistics and Operations Center, J oppa, MD H uman Resources Administrative Assistant SEPTEMBER 2015 - JANUARY 2016
● Posted JDs to Taleo
● Responsible for completing hiring process for candidates/new employees
● Recruitment lifecycle
● Coordinated and conducted interviews and orientation sessions
● Manage personnel files and required credentials
● Ensured confidentiality and organizational adherence to HIPAA requirements regarding employee information
● Collaborated with HR admin assistant I to provide assistance with any areas needing support such as recruitment & selection, staffing/scheduling, callouts
Kohl’s Department Store Company, W aldorf MD P OS Associate M AY 2015 - SEPTEMBER 2015
● Executed purchase transactions for customers
● Ensured a superior customer experience in the store location
● Demonstrated superior customer service skills
● Encouraged customers to open line of credit with Kohl’s Radford University, R adford VA R esident Assistant A UGUST 2013 - MAY 2015
● Oversaw residents within my residential assignment
● Coordinated events and social and academic programs for residents
● Provided residents with tools and resources to thrive academically and socially- directly leading to retention at the university
National Christian Academy, F ort Washington MD G rade School Summer Enrichment Teacher SUMMERS: 2012-2014
● Generated and implemented core curriculum appropriate for grade level according to Prince George’s county guidelines
● Managed lesson Plans for 25-30 students at a time
● Maintained a functional educational environment for students conducive to effective learning development of students and retention of material
SYSTEMS KNOWLEDGE
Microsoft Office Suite, ADP, eRSP
(ATS), Everify, Everifile, Paychex,
Peoplesoft, Kronos logging, Taleo,
Equifax
LANGUAGES
● English-N ative Language
● Spanish-I ntermediate
AFFILIATIONS
● Society for Human Resource
Management 4 /2017- Present
● Delta Sigma Theta Sorority Inc.
4/2014 - Present
2
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