Management Customer Service

JEFFREY C. WILLIAMS, CSP

**** ******* ****** ** • Glendale, CA 91208 • (M) 949-***-**** • ********************@*****.*** Highly motivated and results-driven General Management / Operations Management professional possessing strategic operations management, operational excellence, regulatory change management, and team leadership and business engagement experience. Offer an exceptional ability to lead under high pressure, solid management acumen, and high energy level. Proven strong leadership, communication, organizational skills. SUMMARY OF CAPABILITIES

Strategic Operations Management Regulatory Change Management

• P&L management for a 110MM revenue generating

business

• Expertise in strategic change management to

capitalize on emergent revenue-generating

opportunities

• Team development through coaching & counseling

• Expertise in regulatory management and strategic compliance solutions.

• Proven success in implementing strategic regulatory plans and expertise in interpretation and practical application of regulations

• Regulatory entity engagement and collaboration

Operational Excellence Leader Team Leadership and Business Engagement

• Expertise in operational excellence implementation

• Process and workflow continuous improvement

• Performance management

• Strategy deployment

• Strengthen partnerships and collaboration among

technical and operational teams, balancing client needs with corporate policies and available resources.

• Coordinating cross-functional meetings to address strategic vs. revenue generating products to maximize revenue and business opportunities.

PROFESSIONAL EXPERIENCE

Solvay Chemicals, Inc. – Anaheim Anaheim, CA

Production Manager (Production Area Leader) (07/2016 – Present) Oversee work cell operations of over 80 union employees – including strategic and direct management of quality engineers, production/process engineers, production supervisors, logistics and planning professionals. A change leader in operational excellence, continuous improvement, and change management.

• Provided day-to-day leadership to a highly dynamic work cell during 24/7 operations.

• Implemented Business Unit’s strategic and operational objectives through performance dashboards, cascading KPI’s (OTIF, Safety, quality, budget), Leader Standard Work and process analytics resulting in meeting 2016 and 2017 YTD targets.

• Spearheaded implementation of Overall Equipment Effectiveness to provide ROI data for strategic projects involving preventative/predictive maintenance, process, production, and quality improvements.

• Provided train-the-trainer on coaching and performance management to supervisors and production engineers to improve the working relationship with employee union - resulting in 55% reduction of union grievances and 35% reduction of absenteeism.

• Collaborated with tech service, quality, marketing, sales to ensure ongoing customer satisfaction and addressing customer complaints through root cause and corrective action.

• Developed cross-functional Area Improvement Teams to review and provide corrective actions from shortage reports, nonconformity notes, and customer complaints – resulting in an increase of floor ownership; floor input to corrective actions, and sustainability/buy-in of corrective actions. Solvay Chemicals, Inc. – Long Beach Los Angeles, CA Plant Manager (12/2013 – 07/2016)

Full P&L accountability for $110MM chemical manufacturing facility that produces over 100 MM pounds of finished products annually. Site leader for community/regulatory entity relations, facility capability marketing, strategic planning, CAPEX improvements, R&I scale-up, human resources, and customer service for an entrepreneurial style manufacturing facility.

• Developed key relationships with applicable regulatory entities resulting in collaborated annual training events; hosting of key politician at facility; improved regulatory change management and; support in public relations during/post crisis management events.

• Re-organized management structure and processes to better align with forecasted sales growth, automation technology, Solvay acquisition initiatives/goals/objectives, and foster leadership development. Resulting in successful realization of production gains from scaling to a 24/7 from 24/5 manufacturing schedule.

• Spearheaded implementation of Overall Equipment Effectiveness that led to procedural and process changes resulting in an aggregate 22% reduction in batch turnover time.

• Spearheaded manufacturing excellence initiative that revitalized plant’s mechanical integrity program based on FMEA, acceptable risk criteria, critical spare management, and predictive maintenance technology – resulting in 17% reduction of planned downtime, 40% reduction of unplanned downtime, and 11% in fixed cost reduction.

• Acquired and developed top talent to meet future and day-to-day operational objectives through establishing professional growth training schedule; structured performance management; mentorship with experts within the group, and; coaching and counseling.

Marchem Technologies, LLC Los Angeles, CA

Director, Environment, Health, & Safety (07/2010 – 12/2013) Managed the EH&S and Engineering programs; implementing standards and processes - driving 100% regulatory compliance for a batch chemical manufacturing facility. Managed a team of three engineers and an EH&S technician.

• Collaborated with AQMD to re-structure permits for blanket storage coverage of established and future products, resulting in reduction of new product scale-up by 3 months and 100% increase of hazardous material storage tank utilization.

• Delivered environmental compliance by establishing strategy, workflow and asset requirements to support permit updates due to manufacturing growth.

• Spearheaded EH&S initiatives with cross-functional teams to further reduce/mitigate risks during production and maintenance operations.

Risk Management Professionals – Regulatory Consultant Irvine, CA Project Engineer (04/2009 – 01/2010)

Provided regulatory consulting to clients regarding hazardous material management, hazardous waste management, air regulations, and quantitative risk analysis.

• Prepared all facets of CalARP / OSHA PSM / EPA RMP programs for companies that contained State and/or Federal regulated toxic/flammable materials in 100% compliance.

• Provided technical and engineering consultation services; including P&ID creation, regulatory inquires, compliance audits, Hazard Operability (HAZOP) facilitation, and strategies to further improve process safety. Hinger Engineering Irvine, CA

Project Engineer (12/2007 – 10/2008)

Provided consulting and expert witness testimony in product liability cases involving safety systems.

• Prepared expert reports and presentations used to communicate expert opinions, case specifics, technical research, tests and conclusions for clients and jury.

• Worked in cross-functional projects with other experts to provide holistic opinions based on expertise.

• Managed engineering projects/tests.

United States Navy Jacksonville, FL

Petty Officer 2nd Class (08/1998 – 08/2002)

• Collaborated various communication events with South American Navies.

• Managed and prioritized department’s day-to-day operations. EDUCATION

BS – Mechanical Engineering 2007

University of California, Los Angeles (UCLA)

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