Customer Service Representative

RESUME

Full Name : Tan Wei Xen (Wilson)

NRIC : 951***-**-****

Age : 22 Years

Date of Birth : 12th October 1995

Place of Birth : Subang Jaya Medical Centre

Gender : Male

Nationality : Malaysian

Resident Address : No.314-B Jalan Besar Pandamaran, Port Klang, 42000

Selangor Darul Ehsan

Contact : 010-*******

Email address : *********@*****.***

Marital Status : Single

Race : Chinese

Religion : Christian

Languages : English, Bahasa Malaysia, Mandirin and Hokkien

EPF No : 20278506

Public Bank account no : 4-6744923

License : Driving License D

UPSR (Year 2007)

Graduate School of Sekolah Rendah Kebangsaan, La Salle, Klang,Selangor

PMR (Year 2010)

Graduate School of Sekolah Menengah Kebangsaan, La Salle, Klang,Selangor

SPM (Year 2012) – Art Course

Graduate School of Sekolah Menengah Kebangsaan, La Salle, Klang,Selangor

Certificate in Diploma in Accounting (Year 2013-2014)- Accounting Course

Graduate School of Management, LCCI Institute Setia, Seremban

January 2013-2014 HIGH STYLE APPAREL

Date Employed : January 2013-2014

Address : Seremban

Position : Junior Sales Executive

Reason for leaving : Having UK Examination

June 2014 – 2015 ARMANI EXCHANGE

Date Employed : June 2014

Address : The Gardens, Kuala Lumpur

Position : Part Time Sales Associates

Reason for leaving : To find a better carrier opportunity

November 2014- SUDONG SDN BHD

Date Employed : 17th November 2014

Address : Centro, Klang

Position : Customer Care Officer

Reason for leaving : To find a better carrier opportunity

Providing customer support in busy call center

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Managed a high-volume workload within a deadline-driven environment.

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service

Greet transfer and hold calls

Build rapport, listen, clarify and manage conversational flow

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

Work in teams and in a self-directed environment

Client engagement and support

Customer service

Leadership, coaching and mentoring – Ability to motivate and train others.

Excellent problem-solving skills.

Organized, combined with multi-tasking ability.

Software Skills : Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook

Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or customers.

Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.

Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable.

Time Management: Dedication to effective prioritisation and management of time by allocating tasks and recording activities in diaries and daily to-do lists

Name : Mr. Zia

Supervisor : Sudong Sdn Bhd

Phone : 016-***-****

Name : Tan Chin Seng (Father)

NRIC No : 651***-**-****

Occupation : Businessman

Contact : 012-***-****

Name : Esther Tan Sue Ying (Sister)

Occupation : Legal Assistant

Contact : 016-***-****

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