Customer Service Administrative Assistant

Shonda Delafosse

Banning, California 310-***-**** ******.*********@*****.***

Major Skills & Abilities

Possess Strong Computer Skills Including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint SAP

Software Driven Loan Processing

Excellent Public Speaking Skills, Communication, Organizational and Writing Skills

A Team Player, Creative, Enthusiastic, and Highly Motivated

Excellent Internal and External Customer Service Skills

Successfully Coordinate Multiple Projects and Meet Deadlines Under Pressure

Skilled in the Planning and Execution of Special Projects

Supply Chain Client Coordination

Materials Management and Auditing

Accounts Receivable Processing

Accounts Payable Processing

Successfully Established and Maintained Client Relationships

“Management Graduate and Business Professional with Corporate Experience in Business Administration, Financial Analysis, and Customer Service seeking a challenging position with a dynamic, profitable, and stable company”

Work Experience

ADMINISTRATIVE ASSISTANT

Maintain executive calendar and scheduling, travel arrangements, meeting agendas, procurement card reconciliation, expense statements, shift scheduling, attendance reporting, materials management (requisitions/procurement), inventory auditing, blanket agreement contracts

Financial Services – Monthly budget analysis, cost tracking, budget forecast/planning, and monthly budget review presentations

Information Services Support including Helpdesk and Technical Support

SALES and CUSTOMER SERVICE PROFESSIONAL

Consultative sales for residential cable, internet, and telephone services including consultative needs analysis with new and existing customers to provide client centric product solutions while achieving departmental sales goals in accordance with company policy and procedures.

IPhone Specialist: investigated and solved hardware and software issues

Marketed and sold AT&T products and add-on services

Processed payments, new activations, and maintained existing customer accounts

Quickly and effectively solved customer challenges

Maintained quality control/satisfaction records, and constantly sought new ways to improve customer service

Assisted customers in a prompt, friendly, and courteous manner; Provided consumer product education

VIP CONCIERGE

Provided custom services for VIP clients including reservations, amenities, transportation and activity planning

Updated payouts using custom software and Total Rewards Program transactions

Assisted with various marketing projects, entertainment events, tournaments, and promotional events

Work History

Inbound Sales/Retention Time Warner Cable/Spectrum 04/2016 - present

Receptionist/CSR US Foods/Manpower 12/2014 – 09/2015

Customer Service The Fresh Market 10/2013 – 10/2014

Customer Service AT&T 01/2012 – 10/2012

VIP Concierge Horseshoe Casino 11/2009 – 06/2010

Administrative Assistant CITGO Petroleum Corporation 10/1990 – 7/2007

Education

University of Phoenix; Bachelor of Science - Management

Sowela Technical Institute; Associate Degree – Computer Technology

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