Customer Service Representative

Tracy Livingstone

708-***-**** ******@*****.***

OBJECTIVE: To obtain a position as a Customer Service Representative SUMMARY OF QUALIFICATIONS

• Over 10 years’ customer service experience meeting diverse customer needs, establishing professional and lasting relationships for return business

• Excellent communication skills (verbal and interpersonal)

• Enjoy the Arizona climate working both outdoors and indoors

• Experience working in fast paced, multi-tasking, and team focused environments

• Relate to diverse customer base easily, always ready with a friendly smile

• Experience verifying customer information and processing transactions

• Money handling: cash, credit/debit cards

• Ability to answer phones, respond to customer questions and concerns RELEVANT EXPERIENCE

Customer Service

Provided excellent customer service at all places of employment

Developed professional relationships with customers to understand their needs, preferred tastes, etc. to establish a base of returning customers

Maintained client records of preferred formulas at styling salons Marketing/Sales

Provided small gift bags and discounts for all customers during holiday seasons

Collected customer data for styling salons to market to customers by email

Learned best products to use for specific situations, product features, etc. to help customer determine the best hair styling products as a Stylist or boots (e.g. safety boots, metatarsal), boot care and maintenance products at Berey Bros. Boots EMPLOYMENT HISTORY

Bartender Burger Theory, Phoenix, AZ 02/2016 to 09/2016 Bartender Pappy’s, Phoenix, AZ 09/2015 to 02/2016

Stylist Contempo Salon, Tinley Park, Il 08/2013 to 06/2015 Sales Associate Berey Bros. Boots, Hammond, IN 01/2015 to 06/2015 Stylist Salon La Bellaza, Lemont, IL 08/2011 to 07/2013 Stylist/Retail Ulta, Orland Park, IL 02/2008 to 05/2010 Family Manager Harrison Family, Phoenix, AZ 11/2006 to 02/2008 Cashier Assistant Costco, Phoenix, AZ 08/2006 to 11/2006 EDUCATION

Certificate of Cosmetology

Capri Beauty School, Oak Forest, IL South Suburban College, South Holland, IL Enrolled in Liberal Arts studies

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