Customer Service Management
Resume:
EUNICE, UCHECHIOMA, NDU.
***** ******** ****** *** ****
Houston Texas
77082
*****@*****.***
Phone: No: 713-***-****
PERSONAL DATA:
State Of Origin: Anambra
Local Government: Anambra East
Sex: Female
Languages Spoken: English, Hausa and Igbo
National Nigerian
Date of Birth: November 11, 1982
Hobbies: Reading, Travelling And News
ABOUT
An enthusiastic graduate of Business administration and Management with positive attitude and strong analytical and inter-personal skills in solving practical challenging problems. A potential financial manager and a good team player, who is able to communicate effectively and listen to managers and colleagues alike. CAREER OBJECTIVE:
To pursue a challenging career in a dynamic, virile, and stable organization that allows for top-flight initiative and resourcefulness towards achieving organization goals and vision.
PERSONAL STRENGTH:
Ø Positive Professional Attitude
Ø Collaborative Team Play
Ø Energetic
Ø Hardworking
ADDITIONAL SKILLS
Advanced Knowledge of Microsoft office suit
Good communication and presentation skills
Ability to work under pressure with minimal supervision Ability to meet set deadlines on assigned task
Effective and efficient team player
Well grounded in the core banking application software FINACLE and BASES WORKSHOP/TRANING
Strategic planning and research management (2010)
Induction Training ( 2010)
Customer Services specialised training (2010)
ATM First Level Support Training (2011)
Operational Risk Specialised Training
WORK EXPERIENCE:
ORGANISATION POSITION PERIOD
> JUSTICE GLOBAL SERVICES Office Admintrstion 2016-2017
> EML GLOBAL HOUSTON Marketer.sales Rep. 2016- 2016
> ECOBANK AGBOR BRANCH CSR / Head Of Operations 2012-2015
> OCEANIC BANK EFFURUN Head Teller/Fund Transfer/CSR 2010-2011 JUSTICE GLOBAL SERVICES 2016-2917
provide timely and accurate administrative support services for managers in order to enhance the quality of the overall service we provide to our clients and employees.
* Initiate first level of payroll and HR processing procedures
. * Assist managers with pre-employment processing of employees to include ensuring proper completion of paperwork and pre-employment background checks.
* Maintain employee files
* Understand and create spreadsheets for financial reports.
* Process invoices for payment
* Process payroll bi-weekly, gather and tabulate time records for employees daily
* General data entry duties and office administration such as answering phone, filing, copying, etc.
* Provide excellent service to client and employees.
* Maintain administrative records and documents pertaining to the account
* Record minutes of meetings
. * Greet and help walk-in visitors in a professional manner
* Prepare reports as assigned by Management.
* Handle other duties as assigned by Management.
EML GLOBAL HOUSTON- DUTIES AND RESPONSIBILITIE 2016-2016
• Sales and Marketing the company product on a afce to face presentation ECOBANK AGBOR BRANCH- DUTIES AND RESPONSIBILITIES 2012-2014
• Ensure operational service excellence and an operating environment free of fraud and Irregularities.
• Ensure prompt and effective resolution of customers’ complaints and concerns. Ensure the branch keeps cash within approved limit.
• Adequate supervision of tellers and head teller to achieve effective manpower utilization.
• Communicate on a daily basis with a wide range of customers
• Ensure cost reduction through proper management and utilization of assets.
• Efficient atm administration.
• Ensure proper documentation of customers files/records.
• Ensure exceptional service delivery is melted down to every customer of the bank
• Ensure customers request are treated promptly.
• Ensure that the branch ambiance is of high standard at all times.
• Ensure proper/accurate customer information is always inputted in the banks data base.
• Ensure customers get the latest update on the bank products and services.
• Process and coordinate customer request
• Soliciting, managing new and existing banking relationships
• Ensure effective/efficient implementation of organization-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Opening of Retirement Savings Accounts for clients
• Ensure proper documentation for all transactions and authorize transactions within approval limits.
• Processing retirement benefits of clients.
• Perform other duties as assigned by the ZC/Head, BOC/Head of Ops
• Ensure Zero Regulatory Infraction
• Collating of area report as directed by my supervisor
• Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process
• Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HR/EBS/IT and supervisors as applicable. OCEANIC BANK EFFURUN- DUTIES AND RESPONSIBILITIES 2014-2015
• Ensure value chain by converting walk-in prospects to bank customers.
• Ensure proper documentation of customers files/records.
• Ensure customers get the latest update on the bank products and services.
• Ensure the branch keeps cash within approved limit.
• Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and ageing items reviewed for timely resolution.
• Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of branch assets.
• Conduct/ensure branch training/meeting sessions in line with policy.
• Work with marketers and departments on customer related and issues
• Credit and debit customer account based on the customer request INSTITUTIONS ATTENDED AND DATE WITH QUALIFICATIONS: Bachelor Degree (Hons) Business Administration and management
2004-2010 SECOND CLASS HONOURS
Umuleri High scholl Umuleri
West African Senior School Certificate 1996- 2002
DISTINCTIVE TRAITS* RELIABLE, FRIENDLY AND HONESTY, DEDICATION REFERENCEs:*
Okey Onudiwe – supervisor 832-***-****
COVER LETTER
Dear Corporate Recruiter,
I was excited to learn about the position. I am a graduate of business administration and management where I excel not only academically but also in campus activities, also succeed as a leader on campus with the International Student Association. I started my career as a head teller in a financial industry which is Oceanic bank 2010 where I deal with full accounting duties, month end close procedure and assisting customer service department. In 2012 Ecobank took over Oceanic Bank and send over 1000 employees home but due to my skills and quality I was retain and promoted to assistant officer.(operations manager) Over the years, I have acquired real world experience in diverse fields, management, Marketing, Human Services, Internal Services, and Public Relations. Attending many leadership conferences is my passion, which has helped develop my coordination, leadership and organizational abilities. Also, I have vast experience working within diverse groups, which has given me the first-hand knowledge of the importance of diversity in achieving organizational goals. However, the experience I had at the customer service department and Assistant officer has not only increased my knowledge of the corporate environment but also translated and contributed to my leadership success. Working in your organization will equip me with more in the ever-changing economy. I have displayed several leadership roles, motivating others in the work place by making sure that whoever is in my team or under my supervision is aware of what their job duties entails and what their responsibilities are. Working in the workplace and motivating employees is one of the integral part of being a management person, because its gives employees a sense of belonging in the organization and make them to look forward to their job and work hard to see that work is done properly. For example I had the opportunity to work with an employee on a job and when I saw that the employee was lagging behind in the task that was to be performed, I confronted him to better understand what areas he needs help, which I was able to help out with. I believe that to better motivate an employee, it is best to understand his/her situation that way you can help. Motivating an employee for me is a way of promoting good work relationship and work ethics with them, by hearing patiently, understanding properly, motivating fairly, and acknowledging efforts gracefully. In my role as assistant officer, a major accomplishment am most pound of was that, I was able to reduce the time spent on month end procedure by developing an excel model which automated a major accounting process. This result in time saving. My broad background, knowledge, commitment, enthusiasm skills and achievement in successfully identifying gaps and creating efficiencies, with confident I am an excellent candidate for this position and I will be able to succeed in the role. Thank you for your kind consideration and I look forward to hearing from you to arrange an interview. Best Regards,
Eunice Ndu
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