Microsoft Office Customer Service
Resume:
Dr. Lisa Y. Artis
Snow Hill NC **580
EDUCATION
University of Phoenix Online, Phoenix, AZ
Doctorate in Management of Organizational Leadership/Specializing in Information Systems and Technology (2015)
University of Phoenix Online, Phoenix, AZ
Masters in Information Systems (2008)
East Carolina University, Greenville, NC
Received a Bachelor of Science degree: Economics (2001), Minor: Business Administration/Management Information Systems
Pitt Community College, Greenville, NC
Associate degree: Business Computer Programming (1994)
Courses: COBOL, QBASIC, DOS, RPG, C++, DBASE, Financial & Managerial Accounting, Systems, PC Familiarization, Power Point, Networking, Web Page Design, Finance 3724, Business Law, Antitrust & Regulation, Econometrics, Microeconomics, Macroeconomics, Statistics, Marketing, Operations Management, Various Business Courses, Speech, Business Systems Database Concepts, Research
Memberships: NCSSA (North Carolina Social Services Association); NCLGISA (Information Technology Association) Perspectives Editorial Board, National Association of Professional Women (NAPW), GHX Certification
WORK EXPERIENCE
Vidant Health Greenville, NC, Research (June 2017-Present)
Perform research for Clinical Trials
Management and Office Duties
Vidant Health Greenville, NC, Data Analyst (January 2006-2017)
Microsoft Office skills (Outlook, Excel, Word PowerPoint)
Vlookup, Supply Chain knowledge
Creating Pivot Tables using raw data
Crystal Reports for reporting vendor metrics
Pricing updates in Pyxis
VendorTrac Application
Reviewing contracts to ensure proper verbiage for contractual duties of vendors
Analytical skills
Customer service skills
Mentoring novice writers for the Perspectives Editorial Board
Familiarity with SQL
Updating and adding numbers in Peoplesoft application
Participated in a seminar for better time management and communication
Exceptional writing and speaking skills
Use of other applications as needed for job duties Served as liaison for VoIP phone project
Installation of PC equipment and VoIP telephones
Help Desk responsibilities
Knowledge of ES/9000 Mainframe AS/400, RS/6000, Tivoli
Research skills, Organizational Development skills
Problem-solving skills
Create Spend Reports to show spend from various vendors
Keep records of supplies
Responsible for preparing accurate documentation
Lenoir Community College, Snow Hill, NC Part-time Instructor (January 2006-December 2007)
Taught Microsoft Office classes
Instructed students on class requirements
Responsible for grade sheets
Effective communication skills
Greene County Department of Social Services Snow Hill, NC Computer Administrator (December 2002-December 2005)
Coordinated special classes to help train staff on spreadsheets, power point, networking
Assisted coworkers in various software upgrades for different users in the county such as 3270 Emulation, DOCS, and Success Applications
Participated in a computer maintenance class to obtain knowledge on putting together your own PC
Windows NT server environment
Knowledge of Novell and Internet setups
Instructed various users in the county on how to install printers
Managed project for upgrading and installing computers system wide
Pitt County Government MIS Department Greenville, NC Computing Support (April 1997-December 2002)
Computer and helpdesk skills
Problem-solving and Critical thinking skills
REFERENCES
Available Upon Request
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