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Microsoft Office Customer Service

Location:
Snow Hill, NC, 28580
Posted:
July 05, 2017

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Resume:

Dr. Lisa Y. Artis

** ***** *****

Snow Hill NC **580

252-***-****

EDUCATION

University of Phoenix Online, Phoenix, AZ

Doctorate in Management of Organizational Leadership/Specializing in Information Systems and Technology (2015)

University of Phoenix Online, Phoenix, AZ

Masters in Information Systems (2008)

East Carolina University, Greenville, NC

Received a Bachelor of Science degree: Economics (2001), Minor: Business Administration/Management Information Systems

Pitt Community College, Greenville, NC

Associate degree: Business Computer Programming (1994)

Courses: COBOL, QBASIC, DOS, RPG, C++, DBASE, Financial & Managerial Accounting, Systems, PC Familiarization, Power Point, Networking, Web Page Design, Finance 3724, Business Law, Antitrust & Regulation, Econometrics, Microeconomics, Macroeconomics, Statistics, Marketing, Operations Management, Various Business Courses, Speech, Business Systems Database Concepts, Research

Memberships: NCSSA (North Carolina Social Services Association); NCLGISA (Information Technology Association) Perspectives Editorial Board, National Association of Professional Women (NAPW), GHX Certification

WORK EXPERIENCE

Vidant Health Greenville, NC, Research (June 2017-Present)

Perform research for Clinical Trials

Management and Office Duties

Vidant Health Greenville, NC, Data Analyst (January 2006-2017)

Microsoft Office skills (Outlook, Excel, Word PowerPoint)

Vlookup, Supply Chain knowledge

Creating Pivot Tables using raw data

Crystal Reports for reporting vendor metrics

Pricing updates in Pyxis

VendorTrac Application

Reviewing contracts to ensure proper verbiage for contractual duties of vendors

Analytical skills

Customer service skills

Mentoring novice writers for the Perspectives Editorial Board

Familiarity with SQL

Updating and adding numbers in Peoplesoft application

Participated in a seminar for better time management and communication

Exceptional writing and speaking skills

Use of other applications as needed for job duties Served as liaison for VoIP phone project

Installation of PC equipment and VoIP telephones

Help Desk responsibilities

Knowledge of ES/9000 Mainframe AS/400, RS/6000, Tivoli

Research skills, Organizational Development skills

Problem-solving skills

Create Spend Reports to show spend from various vendors

Keep records of supplies

Responsible for preparing accurate documentation

Lenoir Community College, Snow Hill, NC Part-time Instructor (January 2006-December 2007)

Taught Microsoft Office classes

Instructed students on class requirements

Responsible for grade sheets

Effective communication skills

Greene County Department of Social Services Snow Hill, NC Computer Administrator (December 2002-December 2005)

Coordinated special classes to help train staff on spreadsheets, power point, networking

Assisted coworkers in various software upgrades for different users in the county such as 3270 Emulation, DOCS, and Success Applications

Participated in a computer maintenance class to obtain knowledge on putting together your own PC

Windows NT server environment

Knowledge of Novell and Internet setups

Instructed various users in the county on how to install printers

Managed project for upgrading and installing computers system wide

Pitt County Government MIS Department Greenville, NC Computing Support (April 1997-December 2002)

Computer and helpdesk skills

Problem-solving and Critical thinking skills

REFERENCES

Available Upon Request



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