Customer Service Professional Experience

Objective

To obtain employment offering opportunity for growth and professional development.

Profile

As a fair and ambitious person, I will do what it takes to keep things running smoothly and efficiently. I have great people skills and good work ethics with a positive attitude. I excel in the challenge of problem solving; work well under pressure, strive to achieve accurate and expedient task completion with follow-up; very self-motivatedand maintain an unwavering dedication to the needs of clients, colleagues and VIP’s; have strong organizational skills such as scheduling of demanding appointment calendars, and coordination of multy tasking at the same time. I have computer experience in varied programs including Word, Excel, PowerPoint, Desktop Publisher, email systems and all state-of-the-art office equipment. My experience also includes working with electronic equipment, such as installing, operating, repairing, and maintaining electrical systems, including electrical wiring. I have good documentation skills and I am willing to work split shifts, after hours and weekends.

Skills Summary

Project Management

General Office Skills

Computer Savvy

Customer Service

Scheduling

A/P-Bookkeeping

Front-Office Operations

FDCPA Regulations

Professional Experience

DEBT COLLECTOR 01/15 – 03/16

Covergent Outsourcing Inc, Houston, TX

Maintained and upheld a professional relationship with all customers; Performed front-office operations and provided impeccable customer service.

Made sure the job is completed in a timely fashion.

Handled money transactions, deposits, accounts payable/ accounts receivable. Oversaw and monitored all Corporate Credit Card transactions on a daily basis.

Sent receipts and following up with debtors for monthly payments

Followed all FDCPA Regulations

RECEPTIONIST 03/14 – 05/17

All Star Pet Services, Houston, TX

Handled merchandise and/or cash in accordance with corporate policies.

Administered all point-of-sale opening and closing procedures; communicated all merchandise needs and/or issues to appropriate supervisors.

Maintained in a fast-paced, high transaction environment.

Contributed to the overall display and presentation efforts within the store environment, including stocking/replenishing. –

LIFE ENGAGMENT SPECIALIST 05/13 – 07/14

Autumn Leaves; Houston, TX

Extended a hospitable attitude toward visitors and customers, assuring visitors and clients they would have a enjoyable stay.

Reacted quickly and calmly in emergencies.

Created activities for residents such as game night, arts and crafts.

created exercise routine such as Dancercise and Sittercise to keep residents active and perform ROM to keep residents in motion.

CUSTOMER SERVICE / SALES ASSOCIATE 05/08 – 06/12

Righteous Tattooes & Ent. Detroit, MI

Cashiered and waited on customers at counter.

Find the correct parts for the customer

Cleaned store and stocked inventory.

Suggested best items to order.

Collected and accounted for money for customer orders.

Education

2005 –2007

Detroit Jog Corp. Detroit, MI

GED/ Business Admin. Certificate

Awards: Student Advocate; Guest Speaker 2006; Most Improved Student

2017 - present

The Art Institiute of Houston

My major is Culinary Arts. I attend classes part time until I graduation 2019

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