Customer Service Microsoft Office

Location:

Posted:

July 05, 2017

James D. Tait

Birmingham, AL 35204

***********@*****.***

EDUCATION: The University of Alabama, August 2018

Business Management

EXPERIENCE: AT&T Mobility, February 2011-

Showcased world-class professionalism while demonstrating merchandise

Impressed customers through great rapport building while making an offer

Assisted thousands of customers with their request on a monthly basis

Provided aggressive, yet efficient teamwork by always completing any task

Exceeded conversion quotas through my expert salesmanship to win

T-Mobile USA, August 2009-December 2009

Multi-tasked with account receivables and service at high call volume

Displayed professional negotiation skills to enhance growth and productivity

Substantially recovered a monthly average of $150,000 in delinquent accounts

Utilized speed while accessing customer account information with accuracy

Used empathy to resolve customer issues through sincere acknowledgement

Enterprise Rent-A-Car, August 2006-October 2008

Managed over a million dollars’ worth of company revenue and assets

Displayed distinct service for thousands of customers

Generated a competitive sales and marketing technique to gain daily profit

Professionally represented the company providing first class customer service

Remained a voluntary participant on all service and teamwork assistance

Used a coaching etiquette in training employees to be top performers

SKILLS: Microsoft Office, Excel, Word, Outlook, and Power point

70/wpm

AWARDS/ACHIEVEMENTS: ERAC-AT&T

Elite Club Membership

Regional top salesman, July-August 2007, May

Quarterly Perfect (100%) Customer Service ratings