Management Human Resources

Shane Cheltenham

*** ********** **. #* • Quincy, MA • 02170 • Tel: 617-***-**** • E-mail: *****.**********@*****.***

PROFESSIONAL SUMMARY

Human Resources Professional, Payroll Administrator, Business Professional and Contract Specialist with over 10 years of experience directing the development and implementation of Human Capital Solutions (HCS), contract management, HR policy development, and compliance practices which affect government, Fortune 500 companies, and non-profit agencies (i.e., Boston Youth Sanctuary, Mercer, and Tides Family Services). Proven ability to define organizational structure, recruiting and human capital requirements to align human resources (HR) and information technology (IT) functions with business goals, while providing the catalyst to optimize performance and enhance productivity. Repeated success guiding cross-functional teams, building talented workforces and steering organizations through complex transitions. Experienced in providing vision to lead HR and IT programs in performance management, leadership development, professional training, and workforce engagement. Proven ability to define procedures and practices including governing budget, procurement, personnel, and other functions to provide the full range of HR services and IT services for an organization.

PROFESSIONAL EXPERIENCE

BOSTON YOUTH SANCTUARY, INC. 07/2016 – Present

2216 Dorchester Avenue • Dorchester, Massachusetts • 02124

Milieu Coordinator

Supervisor: Jordan Wright • Tel: 617-***-**** ext.: 111

Responsible for the day-to-day functioning of the milieu in conjunction with the Milieu Director by assisting with creating/editing daily schedule and staff placement, ensuring all youth are accounted for, youth are attending assigned groups & therapy sessions, and oversight of staff coverage. Ensuring daily logs for milieu functioning are completed which include accomplishments, behavioral concerns, major incidents, or significant events from the day’s programming. Ensures BYS safety protocols are followed including facilitation and documentation for fire drills, and emergency response measures. This also includes training of the milieu staff and interns on safety protocols. Assist Milieu Director with staff trainings and scheduling of staff. Responsible for providing direct supervision to two milieu staff members with weekly supervision sessions. Supports Management team with transportation including but not limited to facilitating communication, on-call responsibilities for drop-off and review of weekly van logs. Responsible for planning and facilitation of two to three therapeutic groups per week.

Provided minor IT support for staff.

Assisted Core Intelligence to troubleshoot IT issues (firewall resets, system resets, creating login credentials for new employees and interns, and escalate major systematic)

Create, maintain and train staff on using the BYS’s internal shared drive.

Assisted in piloting and testing new database software to help move to EHR (electronic health records)

Worked with internal staff and Management to determine needs and wants in an EHR system and added recommendations.

Worked closely with research and development group from MIT (Massachusetts Institute of Technology) to determine needs and wants in an EHR system with review of current protocols.

Tested and used several different systems provided by outside software companies to determine ease of use for staff and entails systems that are needed for BYS/HIPPA protocols.

Upon implementation of new EHR system, will be responsible for testing and training management and staff on use of system.

BOSTON YOUTH SANCTUARY, INC. 08/2013 – 07/2016

2216 Dorchester Avenue • Dorchester, Massachusetts • 02124

Lead Family Liaison

Supervisor: Danielle McFarlane • Tel: 617-***-**** ext.: 105

Lead Boston Youth Sanctuary’s interagency team as a Family Liaison in the formulation and execution of evidence-based interventions for 25 families annually and ensure the alignment of policies and recommendations. Communicate policy and technical direction to agency leadership. Engage with the stakeholders regarding long range planning in connection with prospective changes in funding, policies, and programs. Establish appropriate controls to ensure the integrity of financial, technical, and operational procedures for family counseling, prevention, treatment, and care programs implemented. Assess child and parenthood counseling sessions, psychological evaluations, developmental screenings, anger management evaluations, and substance abuse assessments for patients. Collaborate with other social workers, counselors and program consultants in various aspects of statewide mental health and drug abuse support programs for families. Develop an extensive psychosocial assessment of patients in collaboration with the interdisciplinary team. Serve as a member of the interdisciplinary team providing information on psycho-social issues, group dynamics, cognitive assessments, and as an expert in human behavior. Obtain and note clients’ history, maintain accurate records and effectively conduct counseling sessions. Offer counseling services for individuals who face a variety of complex social, medical, and psychiatric conditions.

Provide services for populations experiencing a variety of complex social, medical, and psychiatric problems.

Promote alignment with and understanding of the partner government priorities and policies among Boston Youth Sanctuary’s staff implementing the family program.

Evaluate the availability and level of resources for program area needs and stimulate interest in program and special activities through communication with public health and mental health/research communities (e.g., discussions and collaborations with partners, representatives and other government project officers, grantees, researchers and others such as clinical population researchers).

Implement long and short range strategic and tactical plans to achieve program goals.

Prepare written products to convey evidence-and practice-based knowledge and information to a variety of audiences.

Conduct analysis and research related to the mission on such emerging challenges and opportunities as alternative research designs and methodologies, adherence/compliance, and stigma.

Review, analyze and evaluate grant program objectives, policies and procedures to identify progress, deficiencies, need for revisions, lack of adequate resources, and potential problem areas.

Identify health issues that are critical to the public health community and assist in providing logistical support.

Assemble and work collaboratively with health care experts of a multidisciplinary team and assist with the implementation and adoption of evidence-based and evaluation strategies by translating science into practice.

Develop and disseminate new policies regarding safety planning and parental contracts to abide current written policies.

TIDES FAMILY SERVICES 09/2009 – 08/2013

215 Washington Street • West Warwick, Rhode Island • 02893

Preserving Family Network (PFN) Case Worker

Supervisor: Greg Smith • Tel: 401-***-****

Served as the primary Case Worker in the Preserving Family Networks sector for Tides Family Services, which serves more than 30 families annually. Delivered intensive community based case worker services which provided 24 hour, 7 days- per- week crisis management. Completed demographic and background data reports for over 30 families and maintained documentation and routed vital information to the appropriate staff and leadership members. Conducted 25-30 home study assessment reports monthly, noted deficiencies, instituted quality control checks, and maintained confidentiality of records. Performed intake assessments and provided mental health counseling, play therapy, and anger management services for individuals, couples, children, and families referred by Child and Family Services and other sources. Completed home studies according to federal regulations. Delivered innovative strategies and concepts to enhance the lives of children. Provided case management support by assisting individuals in education, employment, housing, and financial assistance. Organized and coordinated social service and community outreach programs, projects and activities to provide life preparedness resources. Oversaw the full responsibility of managing and directing the work and structure of projects to encourage awareness and promote Tides Family Services objectives. Provided leadership in social services.

Led ad hoc projects including: developing analytics tools to better track performance, monitoring emerging home assessment outcome issues, statistics monitoring, and communications to Tides Family Services leadership.

Finalized annual re-assessments and re-licensure reports, monthly progress notes, court reports, and screenings.

Researched and resolved clients’ issues or concerns, facilitated the addition of families into database systems, and provided assistance regarding adoption criteria, rules and regulations.

Updated and maintained the integrity of databases by entering demographic information.

Prepared proposals and assisted in the development of guidance and resource documents for adoption agencies and community based organizations.

Conducted ongoing evaluations of homes as well as provided in-home training, counseling, and support.

Demonstrated an understanding of the range of treatment and skills needed for female teenagers, including those with chronic mental illness, or unexpected physical limitations and psychological needs.

Facilitated diverse meetings and initiatives including planning and gathering data to analyze program effectiveness.

Audited clients’ progression towards life advancement goals and supervised data collection analysis for annual reports.

Offered supportive counseling, case management, and placement services for birth mothers and their families in the Rhode Island area.

Designed and implemented treatment plans, kept timely mandated case records, and provided required reports for court hearings.

MERCER 08/2007 – 02/2009

1 Investors Way • Norwood, Massachusetts • 02062

Human Resources Specialist, Health and Benefits

Developed a talent pool through creative sourcing techniques including social networking, referral generation, networking, direct sourcing, and advanced internet sourcing. Created and maintained a pipeline of qualified candidates in selected disciplines to fulfill existing fellowship positions. Submitted and tracked background checks for new hires. Conducted weekly new employee orientation (in-person & virtually), I-9 administration, on-boarding facilitation and document management in PeopleSoft database. Assisted with the development and delivery of training presentations on HR-related policies or procedures for users of an HR Information system. Maintained, entered and updated information into the HRIS system and compile reports. Recommended solutions to correct specific problems or improve service of the HRIS. Assigned and completed special projects. Produced monthly compliance reports per contracting guidelines. Completed classification studies, job audits and other activities to identify duties and responsibilities assigned to employees. Developed job descriptions, job specifications, organization charts and other materials to describe positions and duties performed by employees. Determined appropriate classifications for individual positions. Identified, defined, and analyzed operational problems and posed options and alternatives to existing procedures. Conducted wage and salary surveys by collecting and evaluating salary data; prepared requests for salary changes; determined salary changes, such as appointments, promotions, transfers, demotions and reinstatements. Kept abreast of current legal developments including recent decisions issued by the Court of Appeals and the U.S. Supreme Court, with a particular focus on substantive HR law issues. Managed multiple complex projects and initiatives that supported the mission of the organization and effectively facilitated project scopes, goals and outcomes.

Utilized Human Capital metrics to assure attainment of goals and quality measures of the workplace.

Directed process redesign and continuous improvement in all aspects of human capital work.

Established HR processes including the development of policies and procedures, leadership development, executive coaching, facilitation, and performance management.

Developed analytics and reports that continually audited data for accuracy and consistency.

Installed, configured, mapped, and tested interfaces between contract database systems for technical training.

Managed and resolved new employee issues including compensation, relocation packages and benefits and submitted and tracked background checks for new hires.

Provided advice and assistance to supervisors and managers regarding regulations and procedures relating to employee conduct and performance issues.

Assisted management in dealing with performance problems, including reviewing performance standards for adequacy, assisting in the preparation of Performance Improvement Plans (PIPs), and proposal and decision letters for demotion or removal actions based on unsuccessful performance.

Researched and prepared documentary material third party proceedings, background information for future negotiations, and records of issues.

Provided information position descriptions, available employee benefits, retirement, and leave programs.

Utilized web-based personnel, timekeeping, and data retrieval systems to identify, document and affect required actions.

EVERGREEN CENTER 02/2006 – 08/2007

345 Fortune Boulevard • Milford, Massachusetts • 01757

Special Needs Educator

Supervisor: Tara Burbee • Tel: 508-***-****

Provided an engaging classroom environment that promoted active student learning and engagement. Involved students in inquiry based lessons and provided enriching experiences for learners. Developed and implemented initiatives that helped increase testing data outcomes by over 50%. Served as a Model and Mentor Teacher. Implemented student activities and projects through collaborative and individual learning approaches. Championed the school’s effort to maintain order and safety and implemented a comprehensive progressive discipline system. Provided high levels of expertise in core content and differentiated instruction for special needs students. Formulated educational program plans, guidelines, standards, and priorities to exceed performance standards. Researched educational trends and best practices on meaning-based, foundational theories of learning. Established partnerships with parents, community-based organizations, educational stakeholders and community residents specializing in community-based participatory research and outreach. Established standards, objectives and procedures concerning crosscutting educational issues including those pertaining to the coordination of evaluation activities.

Effectively applied instructional design theories to analyze, recommend and implement the appropriate format for educational materials including virtual, face-to-face, eLearning, and performance support.

Developed, designed and facilitated training curriculum for multiple workshops to assess and provide analysis of educators’ training needs and strategic direction.

Designed various cross-curricular warm-up activities to enhance connections between school subjects.

Assessed students’ learning formally and informally using a variety of assessments and grading rubrics.

Maintained accurate and complete student records, and prepared reports on children and activities, as required by district policies and administrative regulations.

Met regularly with leadership teams and the principal to report on instructional practices and progress, while also creating strategic planning, policy and goals for school improvement.

Conducted data talks with students and parents to discuss students’ assessment outcomes.

Assumed responsibility for school curricular including: literacy, language arts, math, science, and social studies.

Implemented comprehensive audit strategies to oversee, track and evaluate the effectiveness of student outcomes.

Coached students individually and within small groups to improve academic achievement through reflection.

Provided content-related instruction based on early educational standards and served as a model Leadership Teacher.

Coordinated the selection of instructional materials, supplies, equipment, and textbooks.

Developed and recommended high quality, culturally appropriate health education materials, tools and services, and integrated these within training curricula.

BRYANT UNIVERSITY 09/2003 – 12/2005

1150 Douglas Pike • Smithfield, Rhode Island • 02917

Control Desk Supervisor

Accountable for administrative operations and ensured performance commitments and results were achieved. Defined and drove the wellness centers’ objectives and presented results to senior management. Implemented and monitored staff development activities that promoted engagement and increased overall performance. Directed and managed membership levels for wellness center, tactics and execution including program management. Evaluated initiatives through consumer research, trends analysis and the creation of internal metrics and management reporting. Interpreted policy and procedural information in order to deliver guidance on technical problems involving personnel, performance improvement, supplies, equipment, and space. Ensured all personnel encompassing completed onboarding training tasks and maintained new hire requirements. Resolved personnel issues for staff through mentoring, additional training, and team building procedures for employees.

JOB-RELATED TRAININGS

Taleo-X Recruiting System 2008

EDUCATION

BRYANT UNIVERSITY, Smithfield, Rhode Island • 02917 2005

Bachelor of Science, B.S. Concentration: Business Administration

Minor: Psychology

CERTIFICATIONS

BOSTON YOUTH SANCTUARY, INC. • Dorchester, Massachusetts • 02124

Attachment, Self-Regulation and Competency, (ARC)

BOSTON CHILDREN’S HOSPITAL • Boston, Massachusetts • 02115

Management of Aggressive Behaviors, (MOAB)

AMERICAN RED CROSS

Child CPR and First Aid Certification

PROFESSIONAL REFERENCES

Stephen Hughes

South Bay Mental Health

Forensic Service Team

Tel: 508-***-**** ex. 1894

E-mail: *******.******@********************.***

Danielle McFarlane

Boston Youth Sanctuary

Director of Family Services

Tel: 617-***-****

E-mail: *******************@*****.***

Lisalee Medina

Tides Family Services

Youth Outreach Program Supervisor

Tel: 401-***-****

E-mail: ********@*******.***

Semika L. Scott

Physicians’ Organization at Boston Children Hospital

Program Administration Manager

Tel: 617-***-****

E-mail: ******.*****@*********.*******.***

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