Senior Manager of Contract Services

CURTIS HITE

**** ******** *****, *******, ** ****8 C: 540-***-**** *******@***.***

PROFESSIONAL SUMMARY

Proven leader with over 20 years of management experience and over 12 years of experience in the implementation,

regulatory research and ongoing maintenance of commercial health plan contracts for durable medical equipment.

SKILLS

Commercial Contracting Problem Solving

Regulatory Research Training and Team Building

Management Strong Interpersonal Skills

Microsoft Office Suite Detailed and Organized

WORK HISTORY

Senior Manager of Contract Services, 2015 to 2017

Liberty Medical Supply – Salem, VA

Insured proper contractual adherence and payer profitability of over 200 commercial health plan DME

contracts by investigating trends in denials and underpayments.

Worked directly with Account Management and Revenue Cycle Management teams to resolve any outstanding

issues and worked with Patient Services teams to ensure correct procedures were followed moving forward.

Manager of Contract Services, 2005 to 2015

Liberty Medical Supply – Salem, VA

Responsible for all aspects of DME commercial contract review, implementation, regulatory research and

growth strategies for over 200 commercial health insurance contracts.

Developed a regulatory information delivery system for Liberty's operational teams.

Responsible for interviewing, hiring and training of new employees.

Supervisor of Managed Care, 2000 to 2005

Liberty Medical Supply – Salem, VA

Supervised a team of over 30 customer service representatives who were responsible for Liberty's patient order

process.

Resolved patient escalations to ensure the highest possible level of customer satisfaction.

Developed a quality assurance process for Liberty’s customer service representatives to ensure adherence to departmental processes and procedures.

Responsible for interviewing, hiring and training of new employees.

Operations Supervisor, 1996 to 2000

United Parcel Service – Roanoke, VA

Supervised the activities of staff in package receiving, processing, sorting and shipping operations consistent

with established operational procedures.

Prepared and managed safety procedures in accordance with UPS, OSHA, and DOT guidelines.

Instructed week long training classes for new employees.

EDUCATION

High School Diploma: 1996

Glenvar High School -

National Honor Society

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