Customer Service Microsoft Office

Lavonsia Smith

Customer Service Representative and Appointment Scheduler

*********@*****.*** 404-***-****

Atlanta, GA 30314

PERSONAL STATEMENT:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction, self-development and helps me achieve personal as well as organization goals.

Work Experience

Office Manager/Patient Care Coordinator

Angel Hearts Hospice –East Point,GA

August 2010 to present

• Answering multi line telephones

• Communicate with patients families and vendors in a courteous and professional matter

• Accounts receivable

• Schedule and dispatch CNAs to their appointments

• Answer and resolve patient questions or concerns

• Prioritize and meet urgent deadlines

• Maintain patient files

• Synchronize patients appointments with nurses and doctors

Service Specialist

IST-Atlanta, Ga.

2006 to 2009

• Customer Service and Data Entry

• Greeting customers, and ensuring that they are satisfied quickly and efficiently.

• Office Maintenance i.e. sorting and delivering mail, document creation and destruction, and meeting all deadlines in a timely manner.

• Processing orders via phone and email

United States Marine Corps-Administrative Assistant

Camp Pendleton, CA

1986 to 2005

• Answering multi line telephones

• Planning travel and maintaining travel logs for officers and their families

• Sending and responding to official government correspondence

• Processing travel orders for officers

Education

Military Administration Courses I & II

Chanute AFB – Chanute Ill.

1987 to 1988

Skills

Microsoft Office Suite (10+ years)

Additional Skills

* Customer Service, Office Administration

* Proficient in Microsoft Office Word, Excel, PowerPoint, Windows XP

* Strong interpersonal skills

* Problem analysis and problem solving.

* Extremely talented in the art of multi-tasking.

* Organizational skills and customer service orientation.

* Adaptability and ability to work under pressure

* Team Building and Motivation

* Dependable/Self-Starter

* Data Entry

* Proficient in USPS, FedEx, and UPS WorldShip shipping software programs

REFERENCES AVAILABLE UPON REQUEST

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