Service Management

JERRY L. HILL

469-***-**** Phoenix, AZ ***** *****.****@****************.***

VP/Senior Director Hybrid IT IoT, XaaS Customer Success Partner Success

Senior technology leader recognized for orchestrating global digital innovation backed by 26 years of experience, vision, services and technology. Hardwired to ensure delivery models, services and adaptive sourcing strategies achieve desired business results with the cognitive knowledge of where risks emanate.

Decisive – Persuasive – Venturer leadership style in the development and delivery of high performance application services, account management and delivery organizations. Successful in intense and demanding environments to develop Global strategic plans equally matched with tactical execution.

Ability to provide situational executive, senior level and individual contributor leadership – devising agility across Hybrid Cloud, IaaS, PaaS, SaaS, Legacy Systems, Recovery and Services to solve complex digital business challenges. Signature strengths and areas of excellence include:

Account Mgmt Leadership Global Managed Services Global Service Delivery

Customer Renewal / Retention Digital Transformations Global Outsourcing

Transformation & Transition Professional Services Management Consulting

Business Development Building World Class Teams Digital Sourcing Strategies

RECENT CAREER ACHIEVEMENTS

Line management, orchestration and delivery of a transformative premium service to revitalize a declining hosting service. Orchestrated customer adoption, retention, matrixed teams and solution surpassing a revenue goal of $230M and achieved a renewal rate of 89%.

Marque Account Management to turn CSAT and Delivery Challenges Green. Global program teams exceeding 500+ FTEs for $80 Million to $120 Million annual contracts.

Contracted, transitioned, and managed multiple Fortune 1,000 clients into full ITO/BPO configurations to reduce Capex, improve people efficiencies, and adoption of Cloud, SaaS and IaaS.

Orchestrated product development, engineering and implementations throughout engagements to ensure Premium Service and Highly Available Services across multiple industry verticals.

Structured and led over 250 successful transitions leveraging hybrid cloud eco environments (OpenStack, VMWare, AWS, Azure) to improve agility, service ability and recovery.

1,000+ business recovery exercises exceeding an 80% success rate, industry is 47%.

PROFESSIONAL LEADERSHIP EXPERIENCE

SEQUOYAH PARTNERS LLC – Phoenix, AZ April 2016 to Present

PRESIDENT / MANAGING PARTNER – Consulting, Cloud Services, Managed Services, Technology

Certified veteran owned company providing a unique model of master agency, industry leading providers and leading advisory service partners. Broad portfolio of 250+ providers with the strongest agreements in the industry. Best in class advisory services that assist and lead clients in their technology journeys. Reputation is 26 years of providing best-in-class products, services, and pricing.

•Sourcing / Cloud Strategies / Recovery Resilience / Strategic Planning / Cohesive Organizations

•IoT Technology Transformation / Business Analysis / Engagement and Contract Negotiations

•Improvements in specialized Best-of-Class services and Managed Services Engineering

•Professional Experience and Consulting across 7 Industry Suppliers and Fortune 50 and 2,000

SUNGARD AVAILABILITY SERVICES – Scottsdale, AZ May 2011 Apr 2016

SENIOR DIRECTOR/MANAGING DIRECTOR – Portfolio & Managed Services, New Business

Recruited to define, orchestrate and deliver a transformative premium offering to revitalize a declining line of business. Managed and elevated 32 Service Delivery Managers to deliver best in class account management, professional services and new business development.

Jerry L. Hill

•Line management, orchestration and delivery of a new premium service to revitalize a declining hosting service. Orchestrated customer adoption, retention, matrixed teams and solution surpassing a revenue goal of $230M and achieved a renewal rate of 89%.

•Developed strong C-Level relationships, focused on customer retention and built a strong team of Service Delivery Managers to accelerate sales and exceeded the revenue goal of $230M.

•Increased contract renewals from 60% to 89% and customer satisfaction from 40% to 76%.

•Structured and led over 250 successful transitions leveraging hybrid cloud eco environments (OpenStack, VMWare, AWS, Azure) to improve agility, service ability and recovery outcomes.

•Managed 1,000+ business recovery exercises exceeding an 80% success rate, industry is 47%.

EVEREST GROUP – Dallas, TX Sep 2009 May 2011

EXECUTIVE ADVISOR – Technology Systems and Services

Management consultant hardwired to guide ambitious clients in making important decisions and taking transformative actions related to technology, business process, and alternative delivery models.

•Advisor and Principle to Purolator Inc. Defined and led client teams in the implementation of a new international business process governance programs a service delivery models.

•Advisor and Principle to lead Talisman Energy through the transition into a full ITO and BPO outsourced service delivery model.

•Advisor and Principle to Munich Re (Group). Designed, incubated and lead an integrated internal business recovery resilience service to be managed by internal global resources.

PEROT SYSTEMS – Plano, TX Dec 2004 Aug 2009

GLOBAL GROUP DIRECTOR – Technology, Managed & Service Delivery, Account Executive

Recruited to lead over 600 employees in the technology services, engineering and strategy departments. Managed a $500M P&L operations business in the Americas, Europe and Asia. Account Management.

•Marque Account Management to turn CSAT and Service Delivery issues to Green. Global program teams exceeding 500+ FTEs for $80 Million to $120 Million annual contracts – P&L of $500 Million.

•Contracted, transitioned, and managed multiple Fortune 1,000 clients into full ITO/BPO configurations to reduce Capex, improve people efficiencies, and adoption of PaaS, SaaS and IaaS.

•Developed and evangelized a new service management strategy with a best in class of federated products resulting in $10M of R&D funding, them implemented and evangelized the service.

•Reduced the operating budget by $50M annually with implementing an operational excellence.

•Globalized and responsible for a Tier 1 shared services infrastructure.

AFFILIATED COMPUTER SYSTEMS – Dallas, TX Jul 2003 Dec 2004

GLOBAL SENIOR DIRECTOR – Managed Services & Delivery, Account Management

Recruited to manage the technology services and operations of a $350M P&L business in the Americas, Asia and Europe. Led the adoption of ITIL, CMMI Level 3 certification and SAS70. Account Management.

•Marque Account Management to turn CSAT and Service Delivery issues to Green.

•Contracted, transitioned, and managed multiple clients into full ITO/BPO configurations.

•Globalized and responsible for a Tier 1 shared services infrastructure.

PREVIOUS EXPERIENCE

Baldwin Companies – President Telecom & Services, Enid, OK

Supply Solution (Start-Up) – Co-Founder / SVP / Supply Chain Management, Santa Barbara, CA

Candle Corp - AVP Product Development, Santa Monica, CA

Panorama Software (Start-Up) – Co-founder / VP Product Development, Woodland Hills, CA

Texas Instruments – Director, Dallas, TX

EDUCATION / TRAINING

Bachelor of Science – Business Administration/Management University of Texas at Dallas, Dallas, TX

Associates Science – Computer Science Cameron University, Lawton, OK

United States Army – Sergeant Honorable Discharge

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