Six Sigma Customer Service

John V. Bellware

**** *******’s Crossing

Centerville, OH 45458

Mobile 937-***-****

********@***.**.***

EXECUTIVE SUMMARY

Manufacturing and Kitting Operations

Program Management

ERP Instructor

Strategic Planning & Visioning

ISO 9002 / ATA 300 / TQM

Process / Productivity Improvement

P & L Budgetary Management

Safety Excellence Instructor

Toyota Production System

Procurement Strategies

Lean Manufacturing Methods

“5S” Instructor

Performance Metrics Systems

Visual Management Systems

Lean Six Sigma Black Belt

Team focused leader in logistics and Lean Six Sigma operations with numerous years of experience managing both large and small groups. Numerous years of logistics, warehouse, inventory and manufacturing process improvement implementation. Versed in the creation of corporate strategic goals and team based action plans which include the implementation of organizational performance metrics and Lean Six Sigma cultural transformation methods such as 5S, DMAIC, value stream mapping and continuous improvement tools such as, lean evaluation matrices, Kaizen, Kanban Pull Systems and process analysis methodologies.

A proven game changer, with a history of managing operations, supply chain teams in the following Industries, OEM manufacturing, Packaging and Industrial aftermarket parts. An insightful hands-on leader with a highly transferable skill set, who fosters working relationships between company stakeholders & their downstream customers in order to maintain a clear understanding of their daily performance, to the customers’ expectations.

ACCOMPLISHMENTS

Secured corporate backed capital investments to transform the company warehouse and distribution areas leading a lean in-plant “cultural transformation” in the warehouse of a manufacturing plant.

Successfully Developed and implemented a Cycle Count Program to APICS standards for the Company resulting in 99% Inventory Record Accuracy (IRA).

Created and managed a capital improvement strategy focused on the use of lean automated processes yielding a reduction in order fulfilment time from three weeks to under one hour.

Using Six Sigma, bottleneck analysis tools achieved over $2M in annual savings by increasing production throughput by 57% while decreasing re-work defects, decreasing jobs by 62%, and eliminating third shift operations.

Implemented lean and 5S processes throughout the manufacturing and distribution facility which led to the improvement of inventory record accuracy to 99%, pick/pack rates increased from about 90 minutes to about 2 minutes with over 99% quality accuracy.

Successfully commanded my section in a hostile war time environment with greater than 98% operational readiness, a 100% customer service level and zero fatalities with the highest safety standards.

PROFESSIONAL EXPERIENCE

KROGER TECHNOLOGY (October 2012 – Present)

Business Analyst - (Blue Ash, OH)

Currently working on process improvements for Enterprise systems, Order Evolution, and Conversions.

Successfully managed, planned system analysis, and testing for new Divisions at the corporate level.

UNITED STATES ARMY RESERVE (April 1986 – December 2016)

Support Operations Senior Leader - (Ft. Hood, TX and Indianapolis, IN)

Serve in the U.S. Army Reserve as a Lieutenant Colonel and work in a high-profile position on active duty (March 2015 – October 2015) As a Support Operations Officer supporting Corps level operation (3 Star Command) within the 310th Expeditionary Sustainment Command.

Completed three years of active duty (November 2008 – December 2011) in support of Operation Enduring Freedom and a year in support of Operation Iraqi Freedom II in Iraq and Kuwait (November 2003 – February 2005) in an exceptional manner. I honorably served the United States Army in multiple roles as a Senior Officer. i.e. (Commander, Convoy Commander, Instructor, Trainer, Logistics Coordinator, OIC, Team Chief and Resource Management Leader. I was rated "Best Qualified" and "Outstanding Performance, Must Promote" as a Senior Transportation Officer and have the (90A) Logistics Officer designation.

In my military career, I have directly managed up to 255 soldiers and been responsible for indirectly managing or tracking over 100,000 soldiers and equipment.

PROFESSIONAL EXPERIENCE CONTINUED

BAE SYSTEMS (October, 2007 – May, 2008)

Warehouse & Logistics Manager – (Fairfield, Ohio)

BAE Systems is a leading automotive manufacturer of armored vehicles

Hired as a subject matter expert to provide management direction and implement automation technology.

Additional duties performed during the due diligence period included facility management, managing of daily business activities at three facilities, receiving, distribution, quality and supply chain initiatives.

Using lean process mapping tools reduced excess and obsolete WIP and finished goods inventories implemented a lean focused product stocking consolidation initiative in the distribution center yielding a reduction in the manufacturing facility’s footprint and a reduction in production costs.

Trained and implemented “5S” lean processes in the warehouse and implemented a lean focused stocking and consolidation initiative in the warehouse yielding a 45% reduction in the warehouse footprint and a reduction in inventory costs.

KOHL’S E-COMMERCE (April, 2007 – October 2007)

Warehouse & Distribution Manager / Supervisor – (Monroe, Ohio) Kohl’s e-Commerce is the leading order fulfillment center for clothing and home goods.

Managed between 50 to 100 employees, planned and scheduled labor requirements, receiving, shipping, order fulfillment and inventory to exceed operational requirements and customer demands for over 250,000 SKUs.

HONEYWELL INTERNATIONAL GRIMES AEROSPACE (January, 1998 – October 2006)

Warehouse & Distribution Manager / Supervisor / Cell Coordinator / Team Leader / Buyer, – (Urbana, Ohio)

Honeywell International Grimes Aerospace is an OEM manufacturer, retailer, and aftermarket repair spares of aerospace, electrical, fluid and lighting parts.

Responsible for managing 35 to 80 salary and hourly employees, on three shifts. Planned and scheduled labor requirements, production, materials and P&L to exceed operational requirements and customer demands for all areas of the warehouse and distribution facility.

Through Lean Six Sigma initiatives developed cost effective packaging solutions by working with customers, design engineers and associates resulting in reduced packaging cost by 30%.

Reduced P&L freight costs by negotiating freight rates, developing and integrating a company shipping matrix, process procedures, and digital integration technology throughout the supply chain.

Redesigned floor layout by using Lean Six Sigma tools reducing linear foot moves by 50%.

Redesigned production line layout by integrating Lean Six Sigma kanban pull system concepts resulting in a 57% improvement in exit rate.

Increased floor space by about 40%.

Maximized production through Lean Six Sigma process improvement teams and proactive changes.

Improved Inventory Record Accuracy from an initial 36% to 99% accuracy.

Improved customer service level from 73% accuracy to over 99% accuracy.

Implemented automation systems to improve TAT time and production throughput.

Implemented hourly area performance metrics with Quality Standards by writing duty descriptions and developing process standards.

Additional duties performed: Six Sigma Charter Champion "Greenbelt" team sponsor and technical advisor of Six Sigma Teams, Company “5S” Trainer, LEAN Trainer, ERP Trainer and Safety Excellence Trainer.

EDUCATION

Certification The U.S. Army Office of Business Transformation, Lean Six Sigma Black Belt 2012

Military Command and General Staff College, Senior Leadership / Critical Thinking 2011

Military Combined Arms Exercise (CAX), Leadership Critical Thinking and Team Building 2008

Certification The University of Kentucky Center of Robotics, Lean Management 2003

Military The United States Army Transportation Center, Transportation Officer Advanced Course 1996

Military The United States Army Transportation Center, Transportation Officer Basic Course 1993

BA The Ohio State University, Economics 1992

Military The Ohio Military Academy, Ohio Officer Candidate School (OCS) 1991

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