Design Training

DENNIS A. REECE

**** *. ********* ****** *******, AZ. 85008

Phone: 602-***-**** - Email: ac05fc@r.postjobfree.com

PROFESSIONAL EXPERIENCE

UNITEDHEALTHCARE (MILITARY & VETERANS)

Instructional Designer, Trainer (Telecommuter - Phoenix, AZ.: September 2013 to Present)

Work independently and collaborate with staff to design, develop, redesign innovative and engaging web-based, instructor led, self guided courses, and assessments. A passion for drive and performance are articulated in all designed courses and programs. Compassionate and dedicated to work with our beneficiaries and employees.

● Analyze work flow and processes for efficiency.

● Create original graphic designs, video and media using multiple media types.

● Gather required information collaborating with SME’s, supervisors, and managers.

● Implement methods for collaborating and sharing data.

● Design, coordinate, and implement targeted validation processes for each project.

● Produce multi functional courses and programs for web-based trainings using flash, PowerPoint, Captivate, Articulate, and Visio.

● Provide proven detailed problem solving skills and abilities.

● Implement and facilitate online virtual training.

● Assist with resolving WebEx and LearnSource technical process issues.

● Develop and validate performance learn assessments with weekly reporting.

● Collaborate with other Trainers, SME’s, Instructional Designers, and various levels of corporate entities.

● Manage several high level projects from start to finish incorporating internal and external input.

● Create detail process flow and specification documents.

● Develop multimedia projects for eLearning content.

● Identify the need for learner-driven online learning courses with technical content material.

● Provide one-on-one, small group, and large group trainings.

● Plan, organize, and lead professional instructional affordances of WebEx online learning.

● Design, build, and maintain LearnSource courses and assessments.

● Design and develop eVOD training.

● Utilize design principles such as: ADDIE, Sam, Gagne, and Bloom’s Taxonomy and module mapping.

VOLT

Contract Trainer – UnitedHealthcare Military & Veterans (Phoenix, AZ.: February 2013 to July, 2013)

Worked onsite at UnitedHealthcare while collaborating with staff to train and develop new hires for the UnitedHealthcare TRICARE contract using innovative and engaging web-based, instructor led, self-guided courses, and assessments.

● Used critical thinking skills to develop or assess materials that helped new hires facilitate understanding the subject matter being taught.

● Facilitated training as required.

● Used critical thinking skills to develop or assess new training materials.

● Identified programs to meet the needs of new hires and the organization.

● Utilized highly effective communication skills to present training.

● Provided detailed problem solving skills and abilities.

● Implemented and facilitate online virtual training.

● Assisted with resolving WebEx and LearnSource technical process issues.

● Developed and validate performance learn checks and assessments.

● Collaborated with other Trainers, SME’s, Instructional Designers, and various levels of corporate entities.

● Utilize design principles such as: ADDIE, Sam, Gagne, and Bloom’s Taxonomy and module mapping.

MOLLEN IMMUNIZATIONS

Client Services Support Analyst, Senior (Scottsdale, AZ.: February 2011 to February 2013)

Collaborated with clients to facilitate holistic approaches to training needs. Managed offsite immunization clinics staffed with nurses across the United States. Developed and trained new hires using web-based training, tests, and mastery level developed self guided courses.

● Collaborated with other Trainers, SME’s, Instructional Designers, and various levels of corporate entities.

● Deployed, administrated, and maintained a client network support system.

● Trained, scheduled, assigned, and supervised 986 field nurses.

● Managed several high level projects.

● Analyzed processes and functions; developed specifications; configured client systems.

● Coordinated and worked with vendors and consultants regarding shipped vaccines and resolving issues.

● Created internal and external course training curriculum.

REECE SERVICES GROUP - RSG

Instructional Designer, Trainer, and Consultant (Minneapolis, MN. and Scottsdale, AZ. – February 1991 to February 2013)

Collaborated with clients to facilitate holistic approaches to instructional design packages. Developed, designed and facilitated tailored learning assessments. Onsite auditor and consultant based on client needs. Assisted in developing associates, supervisors, and managers, reviewing process and procedures making sure they met all client requirements. Clients areas included: call centers, processing environments, loans and lines, structured mortgages, medical, and portfolio management.

● Analyzed high level client work flows and suggested implementation processes to adjust for efficiency.

● Gathered required information collaborating with managers and vice presidents.

● Implemented methods for collaborating and sharing of data.

● Designed, coordinated, and implemented targeted validation processes for each project.

● Produced multi functional courses and programs for class room settings.

● Maintained security data requirements.

● Implemented and facilitate classroom training.

● Developed and validated testing programs.

● Collaborated with various levels of corporate hierarchy.

● Created detailed cross functional process flows and specification documents.

● Develop multimedia projects for classroom training including voice recordings.

● Provided one-on-one, small group, and large group trainings.

● Planned, organized, and lead professional instructional courses.

● Identified programs to meet the needs of departmental specific issues and processes with in the organizations.

● Utilized design principles such as: ADDIE, Sam, Gagne, and Bloom’s Taxonomy.

EDUCATION:

Master of Education, Curriculum Design and Development

(Dual concentration)

Concordia University, Portland OR.

Anticipated graduation: Aug 2017

Bachelor of Science, Business Administration:

National American University, Colorado Springs, CO.

ADDITIONAL SOFTWARE AND SYSTEM KNOWLEDGE:

Desktop applications: Access, Adobe, Crystal Reports, McAfee Virus Scan, Articulate, Captivate, PowerPoint, Storyline, Word, Excel, SharePoint, Visio, Adobe Acrobat, Engage, SnagIt, OneNote, Jabber, SharePoint, SharePoint Designer, and Outlook. Systems: CareOne, PCH, WebEx, LearnSource.

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