HELEN DAVIS

**** ****** *****, **** **********, MD 20744

757-***-****

ac05et@r.postjobfree.com

Helen Davis LinkedIn

SUMMARY OF QUALIFICATIONS

Training Professional offering over 20 years of military and civilian experience with an emphasis in management, information technology, and employee training. Possess over 10 years of experience in developing and delivering individualized training programs within an I/T environment. Has extensive knowledge in risk analysis, training, and development in both a military and civilian environment. Qualified in working with company software, systems, applications, and network products. Career is supported by vast operational experience, training in the military, and a Bachelor of Science in Computer Information Systems with a minor in Information Security, Certificate in Computer Networking

AREAS OF EXPERTISE

Leadership and Supervision

Research and Analysis

Life – Cycle Management

Aspen SIS

Project Management

Customer Service

Training Development

Ticketing Systems

Microsoft Office Suite

Risk Management

Communication

PROFESSIONAL EXPERIENCE

THE COMPUTER MERCHANT LLC, Washington, DC Oct 2016 – June 2017

Learning Architect

Assessed and analyzed the Government’s current training process, materials, and delivery and made recommendations to improve the delivery of the Online System for Clerkship Application and Review (OSCAR) training program.

Specifically: revised existing application training course material and designed additional training course material to comply with current system operation and user interaction.

Developed and maintained program-related training plans to include the following:

Training goals for government and contractor personnel on system processes.

Revised and Developed new training methods to facilitate administration and operation of application system processes.

Developed training requirements such as target audience, training schedule, registration, location, and course content for training work personnel.

Developed training content and curriculum for specific projects.

Designed, developed, and delivered training to include live webinars.

Maintained training evaluation feedback and identifies training improvements.

ACI FEDERAL – Alexandria, VA June 2016 – Oct 2016

Training Instructor

Performed as a System Integrator (SI) Senior Training Developer for the Integrated Personnel and Pay System – Army (IPPS-A) Increment II Program to deliver IPPS-A training and training products.

Develops training products, provides instruction, and participates in development strategy sessions in accordance with Army Training and Doctrine Command (TRADOC) policies, guidance, standards.

Participated in the design, developing, testing and delivering training and training products using the Oracle User Productivity Kit (UPK) 12.0 in Computer Based Training, Instructor Led Training, and Distance Learning (Asynchronous and Synchronous).

Participated in all Software Development Life Cycle (SDLC) phases to define, design, develop, test, implement, maintain, and sustain the IPPS-A training solution.

Knowledgeable in the effective use PeopleSoft’s Enterprise Learning Management Module (ELM).

Participates in the Prototype/Demo SCRUMs and develops UPKs to support demonstration of System functionality.

Participates in training product development tasks to develop, implement, maintain, and manage the following IPPS-A training products: Electronic Performance Support System (EPSS), Training Prototypes, Web-based Self-Service Training, Instructor-led Training Support Package, UPK based Distributed Learning courseware products in web-based and recordable media, Training Environment requirements, Web-based Knowledge Management Product, Job Aids, and Student Evaluation Packages.

FPMI SOLUTIONS – Washington, DC Mar 2016 – June 2016 2016

Training Coordinator

Managed agency learning calendar, including maintaining the available times for each training event.

Facilitated training room set up to ensure that the room is arranged according to specifications outlined by the respective agency Training Specialist (e.g., theatre style, u-shaped, etc.) and ensured all IT-related requirements are completed and ready to use (e.g., PowerPoint presentations are loaded and ready to be deployed, and computer work stations are ready to be used).

Prepared training catalogs for input into company’s Learning Management system for availability to internal and external users.

Ensured availability of training materials for delivery and use for training instruction.

Ensured all applicable audio/video requirements were identified and met prior to the start of each training event.

Cataloged all course registrations and log them into the agencies Training Log for the review and approval by the applicable agency Training Specialist.

Ensured participants have access to, or receive an electronic copy (i.e., PDF) of any applicable PowerPoint presentations and/or other training materials that were used during the training event.

Ensured that all participants receive the agencies Training Evaluation Form within 1 business day after the completion of each training event.

Entered data elements from the completed evaluation forms into Microsoft InfoPath, Excel and/or any other tool as requested.

Tabulated and analyzed all training evaluation forms according to the agency’s evaluation standards.

Provided Training Specialist a report summarizing the evaluation feedback for the training event, with an analysis of the successes/challenges of the event and recommendations for improvements for future events.

Developed marketing materials and targeted communications (e.g., flyers, emails, etc.) to agency’s employees’.

Monitored agency’s mailbox and forward inquires on learning to the appropriate agency Training Specialist for review/action.

Filed and tracked completed/approved training requests.

Engaged in monthly meetings with the agency’s Chief Learning Officer to discuss development and marketing of internal training programs.

CGI FEDERAL – Alexandria, VA Aug 2015 - Jan 2016

Information Technology Resource Provider

Provided training to a wide range of employees at the United States Patent Office (USPTO)

Attended Technology Academy and completed classroom instruction on the operation of automation tools for USPTO examiner personnel - meeting requirements of the contract Quality Assurance Plan.

Provided on-call user support on proper use of all USPTO automation tools via live chat and phone to internal and external customers.

Carried out scheduled duties to cover the ITRP Hotline, ITRP Chat Room and other support services.

NUAXIS INNOVATIONS – Reston, VA Jun 2014 – Dec 2014

Program Training Analyst

Worked with Department of the Interior offices to develop and document processes and procedures for customer service operating efficiencies.

Created documentation for the coordination and administering of training for Help Desk management and business related topics; revised procedural documentation for help desk personnel on management, policy, and business solutions.

Prepared and presented briefings to customers, managers, and analysts on business related projects and training to 30 Help Desk personnel.

Tracked skills and assessment processes for scoring and measurement criteria of help desk personnel to evaluate program effectiveness.

Analyzed quality monitoring, customer satisfaction surveys, and other data trends to develop performance metric reports.

Assisted in Tier 1 help desk resolution calls and input of tickets via Remedy.

MARTIN FEDERAL CONSULTING – Washington, D.C. Aug 2013 – Feb 2014

Oracle User Productivity Kit Manager / Trainer

Developed training schedules for training department functional end users to operate the customized government grants administration system.

As Training Coordinator, developed training materials and content for G5 Learning Management System which supported the Post Award Monitoring program.

Directed, updated, administered, and managed documents via Oracle UPK for program and training support

Managed training content in the UPK repository; provided training of content materials for G5 and Post Award Monitoring applications to end users.

Developed training documentation for instructor-led and self-paced, online training; utilized Oracle UPK in support of the department’s customized grants administration system.

Provided training to Dept. of Education on the use of the Educational Post Award Monitoring program.

Provided Tier 1 Help Desk assistance to program users on system operation and troubleshooting processes.

A HAROLD & ASSOICATES – Washington, DC Jan 2012 – Aug 2013

Virtual Learning Center Systems Administrator

Provided SME (Subject Matter Expert) support to customers and teams for Training managements systems to sustain the development, presentation and maintenance of web-based training (WBT) via the following systems: Virtual Learning Center (VLC), Training Records and Enrollment Network (TRAEN), Learning Content Management Systems (LCMS), and Academy Class Management System (ACMS).

Assisted with the creation of test scripts to facilitate User Acceptance Testing on upgraded and newly acquired systems scheduled for activation.

Trained personnel on system user functions by conducting user training via Adobe Connect sessions; processed monthly reports to identify training statistics.

Delivered first class customer and client support for Technology services via Tier 1 Help Desk for users on system operation and troubleshooting processes.

Maintained management of WBT courses and provided an understanding in processes on conducting functionality testing to ensure compliance.

Created student training files to identify required student demographic information, and course listings.

ADVANCIA CORPORATION – Ft. Eustis, VA Oct 2008 – Oct 2011

Blackboard Academic Systems Administrator / Instructor

Operated and maintained the comprehensive Blackboard Learning Management System (LMS) content services in support of the Army Distributed Learning program to train military service members and civilians worldwide.

Developed web based systems to satisfy client requirements to support critical business objectives; directed reviews of curriculum throughout design and development stages using course creation guidelines, writing standards, feedback and course selection.

Served as classroom manager/facilitator for instruction of courses and preparation of classroom and instructional material; evaluated students’ progress and made recommendations for continued training participation.

Trained personnel on system user functions by conducting user training via Adobe Connect sessions.

Directed coordination of class schedules and registered over 2,000 students using web based scheduling.

Administered and facilitated Connect Pro Virtual, Video Teleconferencing, and traditional classroom sessions for web conferencing and E-Learning collaboration that allowed for real time interaction and virtual classroom training

Established Standard Operating procedures and user manuals for Blackboard applications and self-paced training courses; conducted monthly training sessions for client personnel and prepares syllabus, training materials, and user application documents.

Generated customer usage reports on system use for Blackboard users.

Lead Brown Bag interactive sessions for customer Instructors and Domain Administrators for system demonstrations to solicit recommendations and perform needs analysis for course creation/ improvement and customer training and to provide and receive participant feedback via course surveys on course upgrades and operation.

Created new user profiles for onboarding new users of Blackboard.

Assisted in the development of course assessments to ensure comprehension of course objectives.

Assisted student in course selection and requirements.

U.S. Navy, Training Instructor for Information Systems Technician

July 1984 – April 2008 (Retired)

Provided military instruction to apprentice school naval personnel on information systems processes, and radio communications.

Facilitated naval instruction in a traditional classroom on naval communication network systems which involved troubleshooting frequency network systems, and documenting solutions for training, evaluation and feedback.

Revised and designed information systems training courses to comply with existing technology applications.

Updated training catalogs to reflect current schoolhouse curriculum.

Hosted training workshops for instructor personnel for instructor certification.

Assisted in the facilitation of Information Technology seminars for Information Systems Officers to showcase and display schoolhouse curriculum and technology instruction.

EDUCATION

Bachelor of Science in Computer Information Systems with minor in Information Security,

DeVry University, Arlington, VA, 2012

Certificate in Computer Networking, University of Maryland, Upper Marlboro, MD, 20774

Military Training/Awards

Tactical Support Center Communications Operator Course

Advanced Leadership Course

Instructor Course

Navy and Marine Corps Achievement Medal, Global War on Terrorism Service Medal, National Defense Service Medal

CERTIFICATIONS

CompTIA Security+

ICAgile Certified Professional (ICP)

Information Technology Infrastructure Library (ITIL) v3 Foundations Certification

TECHNICAL SKILLS

Remedy Version 8.1, Net cool, Active Directory, Various Crypto devices KG, KIV, TACLANE, TCE-621, AN-CYZ-10 Data Transfer Devices, Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint), Adobe Connect, HP Open View, ATHD (Army Training Help Desk) Ticket and Resolution System, Adobe Connect / DCO Connect, Oracle UPK, Aspen Student Information System

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