Customer Service Representative

Tanya James

347-***-**** *****@*****.***

SUMMARY OF QUALIFICATIONS

Polished professional Customer Service Representative offering strategic-relationship/partnership building use tact and diplomacy to find common ground and achieve win outcomes

SKILLS

MS Word, MS Excel, MS Office, Outlook, ACD Telephone Assistance, Type wpm: Average

EXPERIENCE

First Transit/Global Contact Services 2013- Present

Access-A-Ride Intake Coordinator

Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered.

Responsible for the review of daily logs and notes from Case Managers to assure continuity of

Responded to an average of 500 requests a week and met performance benchmarks in all areas (accuracy, volume and speed)

Urban Express December 2003– August 2008

Customer Service Representative

Handled all incoming and outgoing calls on a daily basis

Providing assistance in tracking enrollment and supervising timelines by considering federal guidelines

Upgrade service and offer additional service packages or options

Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns

King Services. February 1998 – November 2003

Customer Service Representative/Telemarketer

Cold and warm called clients in support of numerous customer accounts to sell service and merchandise

Built immediate rapport with clients through friendly and engaging attitude

Overcame objective and secured agreements

Processed up to 200 customer calls a day

Ensured that legal disclaimers were read and placed customers on a “do not call” list as requested.

EDUCATION

High School of Humanities New York, NY Spring 1994

General Equivalency Diploma

References will be furnished upon request.

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