Manager Sales
Resume:
KEVIN E. HENDERSON
McKinney, TX 75071
Email: ************@*****.***
SUMMARY
Senior Business/Systems Analyst with experience in financial software business analysis, product management, and bank check operations. Planned, installed, and supported major software packages in both the IBM MVS and client server environments. Trained in both waterfall and Agile software methodologies. Responsible for accurately gathering and documenting requirements for multiple systems and releases. Over 12 years experience in management. Broad knowledge of computer systems and software. Recognized for accomplishments in preparing requirements, system conversions, and installations. Bicultural and bilingual in Spanish.
EXPERIENCE
RWC Consultant at Zions Bancorp - Salt Lake City, UT Jan 2015- Feb 2017
Business Analyst Jan 2015-Feb 2017
Created requirements for migration of teller system (Zeus) to TCS BaNCS real time teller system. Supported move from batch environment of Zeus Teller System to real time environment for TCS BaNCS Teller System (TCS BaNCS is a browser based teller system that is part of an overall core banking system being installed at Zions Bancorp). Provided for writing and reviewing requirements with multiple affiliate banks. Trained, and worked in IBM rational Doors Next Generation software for requirements and quality analysis for all items in the project. Provided in requirements for interfacing with Cashware for cash recyclers and with Vsoft for front counter capture of teller items.
•Participated in Teller Team requirements creation and review with multiple bank affiliates for all teller processing items including Deposits to DDA, Savings, Money Market, Check cashing, Transfers, Loan Payments to multiple systems, Savings Bond Redemption, Sale of Cashier’s Checks and Money Orders, Foreign cash money exchange, Coin and Currency exchange, Cash Transaction Reporting, Monetary Instrument Reporting, and product cross selling (Next Best Offer).
•Reviewed and assessed differences in teller processing in a real time versus batch environment and added requirements for the processing at the teller line.
•Reviewed the requirements multiple times with representatives for all the six banks that make up Zions Bancorp and assisted in the development of test cases.
Fiserv Inc. (formerly Carreker Corporation), Dallas, TX 1996-March 2013
Systems Analyst/Architect 2008-March 2013
Supported sales, provided subject matter expertise in multiple software packages, provided demonstrations sign off from programming area, entered Agile enhancement and defect items to Version One software, provided enhancement planning, and release planning for the SCO® suite of products for remote deposit capture. The Source Capture Optimization product provided capture services for several “channels” including Consumer Capture, ATM Capture, Mobile Capture, Central Site Capture, Teller Capture, and Corporate Capture.
•Key resource in Core Product Team release planning for multiple releases of the SCO® system prioritizing multiple enhancements/requirements and discussing with internal and external resources. Prepared multiple requirements documents and Agile stories to help development and customers understand the necessary changes.
•Created and documented requirements using information received directly from customers and internal resources and on-site JAD sessions (requirements workshops). Evaluated requirements and ensured understanding between clients, internal programmers, and product resources (Product Manager, Project Manager, and QA Manager/resources). Provided for any process improvements achieved as part of the software or new workflow.
•Trained in Agile methodology and Version One software and assisted significantly in the implementation of Agile at Fiserv. Fiserv has adopted the Agile methodology in the software division.
•Familiar with various Fiserv Fraud products, check Returns systems, ACH systems, and adjustment systems. Researched and wrote requirements around interfaces to Fraud and card (Visa, MasterCard) systems both from Fiserv and external to validate and authorize payment information received in several of the channels for the Source Capture product.
• Expert with ANSI check image exchange formats (X9.37 and X9-100-187).
Product Manager 2001-2007
Provided sales support, operational support, consulting services, enhancement planning, marketing support, development support, and implementation of image and transaction exchange products ExchgLink® and CheckLink®.
•Key resource in the successful implementation of the ExchgLink® product that provided for image and data exchange of checks for Wells Fargo Bank across multiple sites covering the country using ANSI X9 formats. ExchgLink® is used for the exchange of image and data between multiple banks and Wells Fargo for more than a million items per day.
•Key resource in the successful implementation of the CheckLink® product in over 10 Major Banks, used in over 70% of the major banks in the United states who exchange via Electronic Check Presentment.
•Primary resource in the development and implementation of several new versions of the CheckLink® ECP product to provide for further features that impacted sales of the product. Assisted in all phases of the product development with special emphasis on testing and user interfaces to provide needed features for sales of the product.
Product Implementation Manager 1996-2000
Provided project tracking and supervision of senior programming staff in the implementation of a major software product, CheckLink®, at major banks. Tracked work produced to budgets, maintained project logs, participated in weekly project updates with clients and company upper management. Responsible for issuing estimates for standard and special tasks concerned with the implementation of the product.
Technical Analyst – Comerica Texas Treasury Dept. 1993-1996
Provided technical report writing and monitoring of Lockbox area reports, EDI file monitoring and preparation, monitored customer balance reporting system, and assisted with monitoring of ACH files.
Previous experience includes Lockbox Manager for Comerica Bank in Texas as well as Operations Officer-Regional Operations Manager, Transit Supervisor, and Senior Reconcilement clerk with Hibernia National Bank.
EDUCATION
Louisiana State University, Baton Rouge, Louisiana
Engineering, General Studies
TECHNICAL SKILLS
Sorters: IBM 3890, and 3890XP reader sorter.
Scanner/viewers: NCR 7761, Unisys DP35, NCR 7760 proof machines
Item Processing: IBM CPCS, UCC SuperMICR, and Florida Systems DOSCHECK, Check Solutions Vector 7, TRAK, Vector 3000, and VECTOR SORT.
Software Systems: Roscoe monitoring and job submission, Falcon general ledger entry system, and Hogan DDA systems, MVS JCL, some COBOL, CheckLink®, ExchgLink, Fiserv SCO suite.
Lockbox: Infoscore® automated lockbox system.
Personal Computers: Mac’s and Windows PC’s, programming and use of FoxPro for Windows, Word, Excel, PowerPoint, Visio, and Outlook.
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