Customer Service Sales

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

SHEILA HERRING

*************@*****.***

My qualifications are performing various tasks that I believe will be an attribute to a form of a management position/assistant management position. Starting with customer satisfaction and prompt attention to any needs that may come about. I have found I can achieve these goals of customer satisfaction by being a good team player among other associates. Keeping a good morale with co-workers makes for a positive work environment. I learned this as being a customer service rep at Kohl's. I have also learned that knowing retail products makes for a happy customer through my experience at Aafes. I have had several customer satisfaction achievement awards through all my employers. I feel like I have had the proper entry qualifications for this job. Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Customer service expert

Adaptive team player

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

08/2010 to 07/2014 Customer Service/Cashier

Aafes - Fort Rucker, AL

I was a cashier, customer service rep, stock, inventory and trained new employees

08/2009 to 08/2010 Customer Service/Cashier

Kohl's - Dothan, AL

I performed various tasks such as customer service, cashier, stock, inventory, training new employees, unloading of trucs and anything else that was asked of me.

EDUCATIONAL BACKGROUND

05/2007 to 11/2008 Customer Service/ Cashier

JCPenny's - Enterprise, AL

Customer Service rep, cashier, stock, training new employees and anything else that was asked of me.

2012 GED: Basic

Enterprise State Community College - Enterprise, AL, Coffee

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