Management Project Manager

Ramaswamy (Ramji) AV, PMP

703-***-**** *********@*****.***

PROFESSIONAL SUMMARY

18+ years, leading teams in initiatives that enabled transformation and modernization of IT platforms at various government agencies and commercial organizations. Recognized for enabling clients achieve their business objectives through efficient and innovative business process engineering. PMP and CSM Certified. Extensive expertise with established processes and quality standards, including CMMI ML 3 and ISO 9001:2008. Consistently delivered complex solutions on schedule and under budget. Hands-on leader adept at cultivating high performance teams with a solid record of attracting, retaining, and developing top talent. Successfully led Process and Organizational Change Management implementation projects. Strong business relationship management experience, collaborating with all stakeholders to achieve business goals. CLEARANCES

Public Trust and MBI – Security Clearance

KEY STRENGTHS

Business Process

Reengineering

Technical/Business

Requirement Analysis

Business Process

Automation

Training Strategy and Delivery

Project Coordination

Budget/Resource Planning

Database Modeling/Design

Data Management/Governance

eStrategy & Search Marketing

Systems Integration

Strategic Business Planning

Application Design and

Development

Software Development

Lifecycle (SDLC)

PROFESSIONAL EXPERIENCE

Diamond Information Systems Program Manager Mar. 2008 – Present Delivery leader tasked with the design, implementation and maintenance of enterprise-level systems at several government agencies. Accountable for creating project management plans; time-phased schedules, budget plans, tracking milestones; managing project teams and task assignments. Responsible for communicating progress including scope, schedule, budget & risks. Responsible for proactively managing & mitigating risks related to delivery solutions, budgets and resource usage tracking. For the U.S. Department of the Treasury, Training and Support Services:

Launched the first ever interactive web-based course for the EBS (Enterprise Business Training Solutions) training program setting the path for delivering asynchronous training.

Increased both capacity and capability of the EBS Training solutions team by developing innovative training solutions

Increased operational efficiencies through standardization of processes for development and delivery of training programs including online and classroom courses, user guides, job aids leading to repeatability and improved output.

Successfully delivered large scale training programs for other government agencies/bureaus including training to over 200+ personnel at a major government agency.

Reduced rework by over 15% by improving quality review processes.

Reduced program risks through efficient risk mitigation processes.

Delivered mission critical interactive web based courses for the Office of Intelligence and Analysis.

Received several commendations including Certificate of Commendation from the Assistant Secretary of the Office of Intelligence and Analysis. For the U.S. Department of the Treasury, Intranet Portal Redesign:

Successfully lead a team of software engineers and web designers to design, develop and deploy a new portal-based intranet with a web content management system to support the entire Financial Management Service (FMS) bureau using Google Sites and IBM WebSphere Portal.

Improved the design and efficiency of FMS portal by increasing visibility of call to actions, improving site layout and navigation and improving search.

Delivered project on time and under budget.

A.V. Ramaswamy, PMP Page 2

For the U.S. Small Business Administration, HUBZone Business Process Reengineering:

Led the identification and documentation of “As-Is” and “To Be” states through process analysis, interviews with stakeholders, and gap analysis.

Reduced processing costs by reducing review layers by about 50% and delegating decision making authority.

Developed a 30/60/90-day Implementation Plan including discovery & future state definition of the to-be state.

Streamlined major processes to improve program integrity, effectiveness, data management and reporting.

Developed actionable plan for a critical agency challenge – fraud detection and mitigation. For the U.S. Small Business Administration, Electronic Procurement Center Representative:

Enabled client to create a vision for a web based ePCR system that replaced a legacy paper based system that was manual and inefficient.

Articulated a future state that improved operational efficiencies by over 20% and increasing output of PCRs by over 40% coverage.

Co-led management de-briefings at each project stage and developed an implementation plan to address key process deficiencies.

For the U.S. Small Business Administration (SBA), Microloan Automation:

Designed, developed and implemented a system to capture quantitative data regarding the Technical Assistance provided by the Intermediaries using Grant funds.

Simplified and automated a mission critical loan application process for small businesses.

Designed and developed reporting system enabling SBA to generate pre-defined reports and perform ad hoc querying on the workflow database.

For the U.S. Small Business Administration, Data Management and Governance:

Facilitated and moderated workshops and client interviews to define a future state architecture.

Identified gaps in the current data management and governance framework and staffing plan, and made recommendations for policy and procedural updates.

Developed and supported deployment of new Data Management and Governance Policies and Framework.

LiquidHub, Inc. Project Manager Oct. 2002 – Jan. 2008 For Novartis Pharmaceuticals:

Lead development of Disease and Brand websites and online patient acquisition and education programs.

Led efforts to define “e-strategy” aimed at eMarketing and communication models for Global Oncology products.

Developed standards and best practices for brand teams to effectively increase web presence in terms of content, brand messaging, omni-channel communication channels, and consumer & physician education.

Streamlined communication channels between brand and regulatory teams reducing review cycles for websites and patient programs.

Improved web metrics collection and monitoring implementing state of the art Web Analytics software.

Streamlined vendor selection process and establishing an off-shore IT maintenance team realizing cost savings of over 30%.

For Worldwide Retail Exchange:

Co-led business process reengineering efforts that helped provide better visibility into projects/processes in terms of resource usage, timelines, and assets across different industry verticals, such as textiles, food, and consumer electronics.

Decreased standard process and system errors across the platform by establishing a standardized change management processes.

Increased Extract-Transact-Load (ETL) efficiencies by over 50%, a critical process improvement that led to faster data transfer and reporting capabilities. A.V. Ramaswamy, PMP Page 3

For Brokerage Professionals Inc.:

Streamlined and automated the Benefits Administration application review process, allowing administrators to monitor enrollment eligibility, enrollment history, and current payment status with robust and comprehensive tracking tools.

Syntel, Inc. Senior Analyst Oct. 1994 – Sept. 2002

As Lead Analyst, supported American Insurance Group (AIG) in designing and implementing a Policy Quote and Issuance System with over 1,200 users across the United States, Canada, and Bermuda.

Participated in the design and development of a Insurance Premium Rating system.

Led requirements gathering meetings as well as analysis for systems and interfaces

Managed quality control throughout the full System Development Life Cycle (SDLC), ensuring successful auditing by AIG’s Risk Management group.

Managed the change control process, Level of Effort (LOEs) estimates, and creating change approval requests.

EDUCATION & CERTIFICATIONS

Certified Project Management Professional (PMP), PMI Certified Scrum Master (CSM), ScrumAlliance

Master of Science in Engineering, University of Alabama Bachelor’s Degree in Engineering, Bangalore University

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