Operations Manager

Dealer Relationship Manager

QUALIFICATIONS PROFILE

Highly organized, multifaceted, and accomplished professional with broad-based background in operations management and personnel administration; coupled with military experience. Innovative and strategic leader, with proven track record of success in leading cross-functional teams, streamlining business processes, and conceptualizing and implementing key initiatives to boost organizational growth and efficiency. Armed with excellent oral and communications skills, as well as interpersonal aptitude. Effective at coordinating and establishing positive working relationship with all levels of individuals.

FUNCTIONAL SKILLS WITH EXPERIENCE

Operations Management

Applied strategic leadership skills to administrative and technical staff members to secure seamless daily operations of one of the largest fraternal organizations.

Held accountability in managing all design, development, and maintenance of the organization’s entire suite of computer program, while overseeing the operations of a 24/7 Data center (AS/400 Mainframe) for a large school system with 14,000 employees; 72,000 students; and 80 schools.

Secured consistent alignment and resolutions of IT and business goals and objectives for process optimization and efficiency.

Personnel Administration

Directed a team with 30 members in performing review on all personnel records in each enlisted unit for benefits review and promotion/reduction decisions.

Facilitated the planning, instruction, supervision, and evaluation of the performance of subordinate employees.

Marketing and Sales Strategies

Effectively applied marketing strategies in advertising vacant lands to potential tenants.

Utilized keen eye for detail in conducting qualitative and quantitative market analysis to prospective assets as well as conducting complete comparative analysis and cash flow analysis on income producing property.

Efficiently identified resale value by estimating cost of increasing property potential market value.

Financial Operations

Confirmed high levels of accuracy and efficiency in overseeing automation financial reports for over 15,000 biweekly and monthly payrolls.

Guaranteed rapid resolution of payroll and technical issues, first-rate end-user customer service, and streamlined assignment of a high-volume project load through supervision of an eight-member team of computer professionals.

Property Acquisition and Contract Negotiation

Held responsibility in managing and coordinating schedule of performing general repairs on properties.

Successfully purchased properties through repairing and renovating house as well as employing management practices to develop property acquisitions.

Handled contract negotiations for annual conventions.

Military Operations and Management

Oversaw day-to-day operations, training program execution, and staff evaluations and audits of other subordinate Army Reserve Units for 200 soldiers of Army Reserve Command Group Unit.

Utilized in depth knowledge of military policies and procedures in handling all aspects of the demobilization of over 1,000 soldiers during the Operation Desert Storm.

Optimized productivity by interpreting units’ manpower status reports, interviewing soldiers, mentoring subordinate leaders, and providing sound recommendations to fill open positions.

Regulatory Compliance

Coordinated with legal consultants to ensure compliance of all renting and advertising processes with state and federal standards.

Observed strict adherence to established rules and regulations while spearheading accounts payable operations for the masonic charitable, 503(c) (10), as well as organization consisting over 1,500 memberships.

Cross-functional Collaboration

Functioned effectively as the chief liaison among vendors and staff on payment and contract issues.

Served as the subject matter expert in assisting personnel regarding practices, methods, and terminology for the management, support, and security; as well as the maintenance of information systems and infrastructure, while maintaining knowledge of current technology advancements.

Strategic Partnership and Relations

Cultivated key relationships with business and technology providers to develop business ideas to concrete requirements.

Organizational Leadership and Training

Provided cross-training, mentorship, and guidance to team members, as well as feedback to foster professional growth and development.

Displayed excellent leadership skills in facilitating region-wide training program to all military personnel while adhering to military regulations.

WORK CHRONOLOGY WITH ACCOMPLISHMENTS

Nairobi Investment Property, LLC Stockbridge, GA

Property Investor 2009–Present

Accurately estimated cost of improving property potential market value to determine resale value.

Resourcefully managed the planning, scheduling, inspecting, and coordinating of general maintenance as well as major repairs on properties.

Smooth Ashlar Grand Lodge Decatur, GA

Coordinator 2012–2015

Treasurer 2008–2012

Drove efforts in managing costs through contract negotiation with vendors regarding workshop and annual hotel convention.

Actively participated to annual statewide conventions as the organization’s representative, responsible for the generation of special reports and diagrams.

Served as the driving force behind in increasing transparency through financial data collection and analysis, and conceptualizing information for all members.

Significantly contributed in optimizing efficiency by redesigning operations processes, budget preparations, and policies and strategies implementation.

Received the Mason of the Year awards from Masonic Organization in 2010 and 2012.

Fulton County Board Of Education Atlanta, GA

IT Manager 2003–2008

Computer Programmer III 1994–2003

Lead Computer Operator 1990–1994

Developed testing and measurement tools to monitor and check performance, which improved capacity planning and long-term system enhancements through application of current technological advancements.

Developed strategic partnership with business and technology providers to develop business concepts into concrete requirements.

Strategically managed, coordinated, and evaluated subordinate employees’ work performances.

United States Army Reserve Decatur, GA

Personnel Management Supervisor/Master Sergeant(Retired)

Obtained various military awards and recognitions including Army Achievement, Commendation Medal, and NCO Professional Development Medal for exhibiting excellent work performance.

Earned selection in handling and directing an advisory team to confer with other Reserve units across southeastern region to discuss personnel management issues, benefit updates, payroll changes, and audit processes.

Performed a vital role in the quarterly promotion board by serving as the main point of contact in the promotion review process.

EDUCATION AND CERTIFICATIONS

Master of Business Administration in Management: 2000

Regis University Denver, CO

Bachelor of Arts in Business Administration: 1989

Saint Leo University Saint Leo, FL

Project Management Certification, Villanova University: 2008

PROFESSIONAL DEVELOPMENT

Data Center Management Training, RTS-Maint, Fort Stewart

Military-Advanced and Basic Non-Commission Officer Training, 3283d USARF School

ACTIVITIES

Big Brother, Boys & Girls Club

Volunteer, Toys for Tots

TECHNICAL SKILLS

Mainframe AS400 TCP/IP Network Servers Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

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