BARBARA ANN BALL

***** ******** ******, **************, ** 20659

240-***-****(C) – ac058e@r.postjobfree.com

Summary

Technical Support Representative skilled at resolving complex customer issues in a timely manner. Specializing in IT, Web development, Document Conversion/Imaging; and technical manual development.

Highlights:

• Retail Sales

• Data / Document Conversion (XML, Frame Maker, PDF, etc)

• Broad Vision and Quick Silver

• Web Development and Design

• Adobe Photoshop and Dreamweaver

• Nuance Paperport Deluxe

• OmniPage OCR for Conversion

Experience

Self Employed May 2010 to Current

EBay Consignments & Webmaster/developer

● BAB's Consignments of S MD eBay Consignment Business: As a "Power Seller" on eBay I work with clients to sell their goods on commission.

● Advertise business via internet, direct mailing and local papers.

● Execute customer service skills while advising those unfamiliar with e-business on process and profits.

● Evaluate, document, photograph and create listings for customer goods.

● Contract with customers for services and constantly communicate status via sales reports, as well as interim payments, until all items are either sold or returned.

● Use web development skills/experience to advise customers and assist them in developing a web presence (to include web site, Facebook and Twitter) that meets their needs.

● Develop a draft website using Dreamweaver and/or Photoshop.

● Conduct final review with customer, then post/host the site(s) and maintain/update as required.

● Many websites to give as examples per request.

D.H. Steffens Company Mar 2005 to April 2010

Administrative Assistant

Lexington Park, MD

● Webmaster for the company's website.

● Receive/route all incoming phone calls

● Type correspondence.

● Utilize PaperPort scanning software to archive paperwork into electronic files.

● Perform XML data tagging and PDF conversion for printing

● Convert hard copy forms into fillable PDF files using PDF Viewer Plus

● Conduct office inventory, configure and order needed supplies.

● Scan and email reports, file project folders, update calendars.

● Scan, edit crop and package survey drawings appropriately for County submissions and clients. Symtech Corporation March 2000 to February 2005

Document Conversion/Systems Analyst

Alexandria, VA

• Support PMA-299 & PMA-207 at Naval Air Systems Command.

• Reconstruct old damaged documents via scanning and editing using various software.

• Incorporate customer defined hyperlinks into PDF files

• Develop technical manuals and other documents in PDF format Metters, Industries September 1999 to March 2000

Senior Analyst

Patuxent River, MD

● Support PMA-299 at Naval Air Systems Command.

● Update Technical Manuals and Maintenance Plans.

● Scan and edit photo files for photo database.

● Update, populate, and reconcile Navy budget and tracking applications. Metters Industries June 1998 to September 1999

Budget Analyst

Patuxent River, MD

● Financial support of PMA-299.

● Develop and maintain budget execution plans.

● Track funds and monitor obligations and expenditures of funds.

● Track travel expenditures and reconcile payment vouchers.

● Update, populate, and reconcile various Navy budget applications.

● Security Clearance: Background checked to secret but cleared up to classified level. BG&E (CCNP) October 1997 to June 1998

Administrative Assistant

Lusby, MD

● Track, update and initiate Engineering Service Packages (ESP's),

● Input results of all "Walk down" inspections

● Route Urgent maintenance orders on a daily basis.

● Track travel and training expenses

● Input time sheets into Database System on a weekly basis.

● Type letters, memos, confidential performance appraisals, etc.

● Distribute mail, paychecks, procedures, technical manuals, etc. BG&E (CCNP) April 1995 to October 1997

Imaging/Document Control Processor

Lusby, MD

● Provide Imaging Support to the Records Management Department.

● Perform document conversion to transfer text and graphic images in existing documents for electronic distribution or publishing.

General Services Administration (GSA) September 1991 to March 1995 Secretary/Chief Assistant

● Plan all clerical and administrative support duties.

● Prepare and execute visit requests.

● Type correspondence, forms, charts, Excel graphs, and flow charts.

● Schedule conferences and make travel arrangements.

● Chairman for the Combined Federal Campaign.

● Security Clearance through GSA for White House Executive Building. Dart Drug March 1979 to August 1991

Crofton, Maryland

Head Cashier / Cosmetologist

● Moved up quickly from Part Time CASHIER to HEAD CASHIER;

● One on One Customer Interaction daily at cash register;

● Promoted to Cosmetologist within the Cosmetic Section Education

P.G. Community College

• Accounting I and II – Jan 1980 thru Dec 1981

• Cobalt Programming – Jan 1982 thru Dec 1984

Southern Maryland Community College

• PC Optimization and Repair – March 2007

• Information Technology Advanced Web Development – April 2013 Programs used: Dreamweaver

High School Diploma

• Bowie High School – Graduated 1979

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