Microsoft Office Customer Service

Jacqueline M. Stewart-Heimann

*** *** ****** • Beloit, WI 53511

608-***-**** • *.*******@*****.***

SKILLS

•Expert with numerous MAC programs to create custom-designed logos, artwork and page layouts for custom orders and catalog pages. This includes film and RC paper processing.

•Expert with Adobe Creative Suite, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Acrobat Professional, QuarkXpress, Graphic Converter, PeopleSoft systems and the PDF process.

•Proficient with Microsoft Office for the MAC and PC.

•NCRC (National Career Readiness Certificate): Gold Certification. Employer verification: http://www.act.org/certificate/verify.html Certificate ID: GQ7MG7YQZ220 EXPERIENCE

Ariens, Janesville, WI March 2015-August 2016

Grainger, Janesville, WI July 1994-March 2015 (ownership of Specialty Brands transferred to Ariens) Image Specialist, Graphic Designer, Production Artist, Customs Creation, Logo Re-Creation

•In charge of the manipulation of images, pathing, color correction, cleanup and any other issues for all Specialty Brand photos.

•Design/re-design new artwork/logos/graphics.

•Page layout and production of catalog pages using our STEP database system.

•Other duties include formatting text to meet specific style guides, archiving and filing images and playing a key role in maintaining and creating database files that support high-end catalog production.

•Database management role includes creating standard operating procedures for database maintenance, training new employees, importing product and pricing information to maintain large quantities of data into our Catalog Management System.

•Responsible for the electronic transfer of all approved artwork to service providers, creating PDF formats, ordering chemicals and film, and maintaining the imagesetter and four- color processor.

•Sole creator of all custom imprinted orders: including any customer logos, illustrations, forms, signs, labels and other numerous items. Accomplishments

•Processed between 6,000-8,000 images annually (including all manipulation, processing and filing of images).

•Created and implemented a standard operating procedure that streamlined the artwork approval process from a 24-hour period down to a 3-hour turnaround (text only) and an 8-hour turnaround (text with logos/graphics).

•Played a key role in helping our service providers install and use their own electronic transfer capabilities. Awards

•Received 1 Twinkle award for exceeding standards expected by customers

•Received 3 Marcom awards for exceeding project expectations

•Received 5 Hail Mail awards for exceeding department expectations

•Received 3 Shining Star awards for exceeding expectations outside of department OTHER WORK HISTORY

SYCOM, Madison, WI – Composition Specialist

Used Adobe Illustrator and QuarkXpress on a MAC system to fulfill order for custom artwork, including the design and implementation of company logos, illustrations and custom forms. Also continued work on standard customer orders. Used both Autologic typesetter and an IBM PC using an Automated Composition System (ACS) to create templates and to fulfill customer orders accurately. Accomplishments: Responsible for all logo design, illustrations and diagrams. Northwest Wholesale Lumber, Middleton, WI – Clerical Assistant Responsible for the switchboard, filing and invoicing. Accomplishments: Reorganization of entire filing system before sale of company. Homestead Creations, Middleton, WI – Artist Assistant New Glarus Post Newspaper, New Glarus, WI – Typesetter PrintPlus Printing, New Glarus, WI – Typesetter

PROFESSIONAL DEVELOPMENT

Unigraphic Design, Janesville, WI – Independent Freelance Artist Design of logos, illustrations, brochures, banners, outdoor signs and flyers for area businesses and events. Furnish service providers with photo-ready artwork, film or computer files for production.

•Flutterby Beginnings: Logo design.

•Hairendipity: Logo design.

•Greater Riverbend Area on Aging, Iowa: Illustrations, banners, flyers for various volunteer events

•Tom’s Barn: Outdoor signs.

•Albany Agenda: Newspaper masthead.

•Apple Grove Cheese Co-op: Logo design.

EDUCATION

Madison Area Technical College: Associates in Graphic Arts; New Glarus High School: Diploma WIOA (Workforce Innovation & Opportunities Act) Program Eligible for OJT (On-The-Job Training) funds

For more information contact: Gail Graham, 608-***-****, Ext. 304

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