Salesforce Admin / Developer
Resume:
Soumya
******.************@*****.***
SUMMARY:
Having 8+ years of experience which involves Configuration, Customization, Deployment and Integration in Salesforce.com
Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
Experience in SFDC Configurations/Customizations - as Administrator and Developer.
Experience in developing User Interface, Page Layouts, Search Layouts Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
Experience on Salesforce CRM platform and Worked on different environment of SFDC such as Sales and Service Clouds.
Hands on experience on creating Custom Objects and Tabs, designing Custom Fields, Validation Rules, Workflow Rules and Field-Level Dependencies, Approval Processes, Pick Lists.
Expertise at administrative tasks such as User management, Creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard, Record Types.
Worked on Force.com sites and developed many Custom Applications using Force.com platform.
Used data migration tools such as Apex Data Loader, Salesforce Import and Export
Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers and working with Force.com IDE.
Created Apex triggers, classes, VisualForce controllers and extensions, customer objects workflow rules, validation rules, etc. to support the needs of the business.
Experience in bulk data migration and integration using Apex Data Loader.
Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
Good working experience in various capacities such as Salesforce developer, Salesforce Administrator and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.
Have good experience Test Methods for Apex Triggers, Apex Classes and writing SOQL and SOSL queries.
Worked on Migration tools Force.com IDE, Eclipse and Change Sets.
Installing Applications by using AppExchange.
Ability to develop and effectively leverage relationships across an organization at all levels.
EDUCATION:
Bachelors in Computer Science Engineering, Jawaharlal Nehru Institute of Technology and Sciences, Hyderabad,India(2008) .
TECHNICAL SKILLS:
Force.com:
Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Ajax, Integration experience,Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Lighting,Eclipse IDE Plug-in
Business Process:
Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Lightening, Agreements and Entitlements
Visual Force:
Custom Visual Force Pages
Languages:
C, C++, Java, Apex, JavaScript.
Database:
Microsoft SQL Server, MS Access, Oracle 10g/9i.
Web:
HTML, XML, CSS, XHTML, HTML5, JavaScript.
Platforms:
Windows, Windows Server.
Tools:
Data Loader, Workbench, Eclipse IDE.
Methodology:
Agile, SCRUM
Operating Systems:
Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008 UNIX, Linux
CERTIFICATIONS:
Salesforce Certified Administrator 201
PROFESSIONAL EXPERIENCE:
SunGard, Hartford,CT May 2015 –Present
Role: Salesforce Administrator/Developer
Responsibilities:
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
Demonstrated ability to translate customer requirements into specification.
Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Involved in Business Requirement meetings like gathering information for IT team and also analyzing the information provided by Business users.
Architected solutions to meet business needs mostly within Salesforce.com Service Cloud, Sales Cloud .
Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Automate processes and develop programs for departments within the company using Visual Studio, SQL, and Apex.
Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
Configure salesforce and marketing cloud integration user along with configuration in salesforce worked in marketing cloud (ExactTarget) quoting team to implement Apttus. Developed the view pages using HTML, JavaScript for client side development and validations .
Experience in Force.com sites development using Visual force, jQuery, custom labels, Ajax toolkit and CSS.
Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
Experience on Apex Soap API, Apex Rest API and Bulk API, building classes for synchronous/asynchronous integrations.
Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
Developed triggers to support business process and Custom Buttons.
Worked in Agile environment, as of solving the issues within deadlines.
Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.
Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Lightening, Jitterbit, Mozilla Firefox, Internet Explorer, Microsoft Excel.
State Farm, Bloomington, IL Jun2014-Apr2015
Role: Salesforce Administrator/Developer
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Sound experience in integration of Salesforce.com applications with external systems using SOAP and REST Web Services.
Developed VisualForce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
Interfaced with Business user to update the business Requirement document as well as testing document.
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section
Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.
Extracted the salesforce CRM information into Java Based Applications using Force.com API/Java on Demand to provide integration to perform advanced reporting, analysis and for Quotation process.
Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals.
Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
Worked on embedding the wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
Customized Dashboards to track usage of productivity and performance of business centers and sales teams.
Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Heroku,Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP
Verizon, Dallas, TX Jul 2013 - Apr 2014
Role: Salesforce Developer/ Admin
Responsibilities:
Performed the roles of Salesforce.com Administrator and Developer in the organization.
Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
Created and deployed Several Reports using salesforce.com platform.
Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
Developed and deployed workflows and approval processes for opportunities and products/ assets management.
Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAPUI and Workbench.
Developed UI using CSS, HTML tags, VisualForce components and used JavaScript AngularJs, NodeJs for front-end validation.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
Created and used Email templates in HTML and Visualforce.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.
Environment:Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.
JP Morgan Chase, Columbus, OH Nov 2012 – May 2013
Role: Salesforce Admin
Responsibilities:
Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
Created and maintained users, profiles and roles.
Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
Worked with field and page layout customization for the standard objects like Account, contact and Leads.
Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
Created workflows and approval processes for opportunities and products/ assets management.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Environment: Salesforce, Import Wizard, Apex Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.
Athena Doyens, Hyderabad, IN Feb 2009 – Sep 2012
Role:Java/J2EE Developer
Responsibilities:
Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
Responsible for Coding using JSP, Java Servlets, Struts and XML.
Implemented Model View Control (MVC) architecture using Struts Framework.
Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component.
Developed Servlets to handle HTTP client requests using Servlet Request & Servlet Response objects.
Developed programs to retrieve the data from a MS-SQL database using JDBC.
Coded webpages using HTML and Servlets.
Responsible for Testing - Unit testing & integration testing using JUNIT.
Used Ant tool to build and deploy application on Tomcat Server.
Writing Procedures and Packages for Report Generation using Oracle as Database.
Writing code for printing of Report pages in HTML format and Microsoft Excel files.
Environment: Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Apache Tomcat 4, Java Script, XML, DB2, JUNIT, Eclipse 2.0.
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