Sales Engineer
Resume:
William Cummings
Dallas, Texas
***********@*****.***
Summary
Operations / Account Manager professional a successful 20 plus years, to also include titles as a Commercial access control, CCTV, Fire Alarm, and Securities Company and Owner.
Education
University of Central Florida at Daytona State College
Business
Daytona Beach, Florida
Graduated August 1984
Additional acquired skills:
Access Control, CCTV & Entry Systems:
Casi-Rusco, Northern Computers, Hirsh, Lenel, Secure Key, HID, Detex & Fiber Options Pelco, Kalatel, Sony, AD, Vicon, Robot, Chamberlin, Sentex, Federal APD, & Aiphone
Employment History
Monitronics Security
Operations / Sales Engineer
February 2012 – March 2017
Day to day operations to include supervision of four different teams to manage the operations department:
Team one : dispatching, scheduling of service calls for same day service with our in house techs, including the entire country.
Team two: inbound and out bound of customer calls to schedule appointments for our dealer network through out the country
Team three: manage date base of all service calls rendered to include, billing, credits and promotions for customers
Team Four : Assistance to dealer network to establish customers communication with emergency response center and technical support
Sevier Cleanup, LLC
Owner
January 2010 – February 2012
Junk Removal & Property Cleanup Company
Owner- Marketing Director
Responsible for sales, marketing, trade shows, advertising and account management
Integrated Systems of Florida
Sales Engineer
September 2009 – May 2010
Systems Integrators of commercial access control & CCTV systems
Sales Engineer
Responsible for system engineering of bid work and new client sales
ADI (Honeywell)
Sales Engineer
September 2010 – May 2010
National Distributors of security electronic equipment
Inside Sales Representative
Responsible for customer incoming and outgoing orders, local equipment sales,
customer equipment tracking, along with customer technical support services.
Access Control Technologies
Service Administration Manager
April 2007 – November 2008
System Integrators of commercial gate access systems
Responsible for overseeing customer service representatives, system programmers,
Permitting services, installation coordinators and warehouse staff, as well as companies
Service database, technician itineraries and reviewing of service tickets and customer
Invoices.
AFA Protective Systems, Inc
Operations Manager
July 2004 – April 2007
Responsible for overseeing three service and installation departments, three equipment
Warehouses, 27 technicians and two office personal (throughout the state of Florida) as
Well as the national accounts installations, service and project accountability, coordinating with corporate office on branch operations, equipment purchasing for all offices, post-sale review for all local and national accounts projects, review and approval of all vendor invoices, pre-installation staging and review of all projects with technicians as well as yearly performance reviews of managers, field supervisors and technicians.
Junk Rangers, Inc.
Owner
July 2004 – April 2007
Junk removal and property cleanup company
Responsible for building company from conception to sale, training, operations management, sales, trade shows, marketing, advertising and account management.
Anderson Access Control
Operations/Sales Engineer
October 1992 – June 2003
Systems integrators of commercial access control, CCTV, gate entry, infant tag, intercom, intrusion alarm and badge systems.
Operations / Sales Engineer
Responsible for technician training, supervisor training, field installation department, service department, engineering department, system drawings, trade shows & account management.
Professional Skills
Sales: Expert
Operations: Expert
Operating procedures: Expert
Communications: Expert
Project management: Expert
General management: Expert
Business/Owner: Expert
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